Dixa Reviews & Product Details - Page 18

Having a real working search function and tracking availability. With a good overveiw of the agenda and what's tasks that are ahead. Moving from not having any functionallity to Dixa made almost everyting alot easier. Review collected by and hosted on G2.com.

Not being able to deligate conversations to a specifik user and to that user only. Sometimes one user is the only user for a specific case and it's a bit wonky to be able to keep track of that. And external mails to group e-mails is not tracking correctly when using side conversations. Review collected by and hosted on G2.com.

We are using Miuros get our Quality Assurance done. Review collected by and hosted on G2.com.

Miuros has been easy to pick up, is helping with saving a lot of time when sorting cases for QA purposes, making sure the choice is random and statistically relevant. No more need to spend time sorting cases and assigning them, it's done automatically in batches. Then, once everything is done, all the results are available in one place, transparent and easy to consult and calibrate. Review collected by and hosted on G2.com.

From the moment we met with Dixa, we knew they were different from the rest. They take a genuine interest in your business and ensure your requirements will be met with their platform. It continues to be their personalised approach combined with an easy to use platform that makes use excited to use Dixa as our omnichannel partner.

Agents and management alike love using Dixa and their team has been here to support us 100% of the way - often going above and beyond to ensure the tool is meeting our needs each day. Review collected by and hosted on G2.com.

If pressed, I would like to be able to have more than one Dixa tab open at the moment, and access to a range of webhooks for us to integrate more of our processes and workflows. Review collected by and hosted on G2.com.

Dixa makes things, a lot more simple then you would expect.

Everything is straightforward, and the task lists and other objects are easy to use.

Give it a day and you should be able to know how to do 90% of the things you need :-)

We used it for contacting customers, and it made the whole process so easy and you can always find contacts that you have to contact in your contacts list.

It gave a good reminder that you should complete your tasks before moving on to the next.

We used it for a little while, and during the time it was super easy, very user friendly but also some things were a bit of a downer. But not a killer :)

The fact it has a program instead of a website aswell, is super effective and helps a lot too. :-)

Thank you again! Review collected by and hosted on G2.com.

Theres not a lot of options to customize the whole chat system with your colleagues, it's almost like you are chatting to a customer still.

You can't have an internal chat system where you can text eachother reminders, or anything. Which would be really neat.. Review collected by and hosted on G2.com.

... Dixa helped us to improve our workflows, automatically push tickets to the relevant agents without supervisors having to take care of all the different email channels & topics that need to be managed by different agents. Feedback is appreciated by the Dixa team & we already experience the Dixa team developing & adapting the platform to individual needs (that make sense for the majority of Dixa users) Review collected by and hosted on G2.com.

Looking forward to being able to group agents & quick responses for example Review collected by and hosted on G2.com.

I love the improvements that Dixa underwent in the last couple of years. We started with a bit of frustration and now we're at the point where almost everything is going smooth. I like the prompt level of support, the attention to detail and feedback and the drive to become better each day. So glad I stuck with you guys! Review collected by and hosted on G2.com.

I feel Dixa takes a lot of Ram power. It makes the browser (Chrome) slow, it slows itself to the point where we need to wait a few seconds before the email is open and then closed and sent, and if the volumes are high and we are working for several hours non stop, then it can block itself all together and we need to restart the whole page. We tried to used the desktop app but this aspect didn't improve. Review collected by and hosted on G2.com.

Gathering all of our support channels in one solution and in a modern, smooth interface gives a great user experience and a feeling of great quality. Review collected by and hosted on G2.com.

A lack of customization options, slightly too simple integration of busylight (although, these are all on the roadmap and eagerly awaited!) Review collected by and hosted on G2.com.

I love the fact that I can do live coaching with my agents and have them improve the overall call at the same time. I love the tags that can be added which makes it easy for me to track what calls we get the most and where we need to improve. The best thing to me is the analytics - I love the fact that I can break down who does what and were I need to focus on. Review collected by and hosted on G2.com.

I hate the fact that the calls drops and it loses a lot of packets. We call it the red phone of death. I also do not like the fact that you can not do a 3 way call especially when we require to do trouble shooting. Review collected by and hosted on G2.com.

I like the overview one get when working in Dixa - I'm able to get information instantly and work more efficient in that way. Review collected by and hosted on G2.com.

It can be quite distracting and a bit stressful at times, to have new incoming emails "knocking" while you're answering another email. Review collected by and hosted on G2.com.

The simplicity yet complex features makes Dixa a versatile system that scales easy with our organization. Dixa has improved our customer interaction and support. Furthermore it was easy for our agents to adopt the system. Review collected by and hosted on G2.com.

Still is some updates to be made, but we know the Dixa Team works on those features yet to be available. Review collected by and hosted on G2.com.