Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
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Customer service are always quick to reply, helpful and take criticism and feedback in a friendly and professional manner.They have a separate site for feedback and suggestions to easily organize what to prioritize for functions that their customers want. Review collected by and hosted on G2.com.
Some functions can take a while to develope, even if they can seem like easy tasks to create. The first few weeks was very daunting and chaotic. It felt like it was an uphill battle at every corner. The system has changed for the better and our usage experience with it, but most of our customer service personal was very anti using the new system in the beginning so it was a real challenge to keep at it. Review collected by and hosted on G2.com.
I love the best that my needs are heard instantly. If we need new features the requests is being processed. I also like that I have a fast overview of mail load. Review collected by and hosted on G2.com.
It is annoying that I have to write something long in this field, when I don't have further to say. Review collected by and hosted on G2.com.
Build better customer experiences is the most important thing for our team.
Automate steps of the quality review process (develop several forms, reporting, etc).
Now, we have all our data in one place and accessible for everyone in the team. Review collected by and hosted on G2.com.
The best thing about Miuros is that it rolls automation, analytics and Quality Assurance
all in one- it's great to just deal with one provider for all of our customer service needs.
AND
We love what Review has done for our QA team. We can automate many steps of the
quality review process and have more time to coach our team. It really is helping us build
better customer experiences. Review collected by and hosted on G2.com.
We initially signed with Miuros Assist to utilize their quick macro selection. The implementation was completed within a week and the AI feature learned our content quickly and was accurately providing suggestions right away. We very quickly saw results from our agent with a reduction in handle time, increased output, and more accurate responses. The team at Miuros is amazing and they helped us to discover other key features of the program. The Insights feature allowed us to examine our macros use and enabled us to identify areas of high and low satisfaction. Making adjustments allowed overall customer satisfaction scores to increase. The Agent Insights report quickly became a staple of our weekly team reports. The report shows an apples to apples comparison for each agent and compares them to the team benchmarks. The automated report allowed team members to get a weekly snapshot of their performance. Review collected by and hosted on G2.com.
My favorite features of Miuros are the quick macro assist, the agent reports, and the suggested KPI trends to look at. Review collected by and hosted on G2.com.
Dixa makes customer service easy and effective and helps build good relationships with users. Dixa provides customer service on phone, chat, email and messaging and thats what we need:-D Review collected by and hosted on G2.com.
Nothing really. For now it works perfectly. Review collected by and hosted on G2.com.
What not to like - every feature we ever wanted and a few we never thought of are to be found in this amazing tool-set. We are very happy also that we could integrate and prioritize our phone, email & chat. We use DIXA for all our contact points and we operate in multiple markets and DIXA helped us make sure all markets integrated nicely. Review collected by and hosted on G2.com.
Nothing - Dixa is flexible & agile on ANY feedback we have provided. We had a few problems with email-attachments in the beginning and DIXA managed to fix the issue.
Looking forward to ZAPIER integration - once that is done we can do a lot of automation which would be highly appreciated. Review collected by and hosted on G2.com.
The fact that everything just flows and you do not have to open all mails individually. I also like all the features and stuff you can conect to the dixa app, which makes work so much easier Review collected by and hosted on G2.com.
The fact that you need to update the app manually if there is a new big update Review collected by and hosted on G2.com.
That I can be served a limited number of emails at a time and that the queue function is easy to use. Quick Responses makes it easy to reply quickly and efficiently to our users. It is easy to edit/add tags and to make changes to Quick Responses when needed. Review collected by and hosted on G2.com.
The draft function could be easier to access and I could use an improved autosave function for example. Could be nice for "tag" function to be closer to "send" button for more prompting to use it. When Making a quick response, would be great if you automatically can add the "requester firstname" code by pressins it. Review collected by and hosted on G2.com.
Dixa is a omni-channel tool that is highly flexible and easy to decode/learn and setup.
Whenever your business processes change, you can easily change the flow in Dixa. This has proven extremely valuable in our startup, where new processes and ideas is a daily thing.
It is easy to teach employees to set up new flows, and they quickly understand the logic of the system. Overall their daily satisfaction is also rising since Dixa is quick and easy to use. All in all we're really happy about using Dixa in Podimo. Review collected by and hosted on G2.com.
Currently our business is not super complex and there's as such nothing we miss.
However, we do see a need in the near future to have some kind of country separation. We know, however, that this is in the roadmap. Review collected by and hosted on G2.com.
Miuros has helped with tracking my teams quality of their emails and phones calls. It has provided more transparency between myself and my agents, as well as giving me more time to focus on the important aspects of quality. Review collected by and hosted on G2.com.
I like how Miuros keeps every ticket we review organized, the system does all the math for me in regards to the passing rate and percentage scores for my team. Review collected by and hosted on G2.com.
