Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
Log in to view review sentiment.
What I like this best is that DIXA is a new tech firm, which means that it isn't built on an old rigid foundation. It seems like its more agile and open-minded for new ideas. Constant developing new features, which make working in DIXA more fun, both if you're a tech nerd like me or just a 'regular' customer service agent. Review collected by and hosted on G2.com.
Since it's not totally tailored to our needs, there would be some features missing and some that are irrelevant for our customer service there at CFC. That is the hard thing designing a software solution, that fits every customer service at any firm. Especially ours is a bit different, so I think that they got an exciting and somewhat challenging task with us. Review collected by and hosted on G2.com.
Customer conversations are translated in real time. It's amazing. The truth is, if I didn't know Dixa had that feature, I wouldn't suspect I was reading something translated. That way we can communicate much better, no matter what the language.
The list of orders and the history of conversations are accessible so that we can give personalized attention to the client. I think it's a good idea because anyone can provide effective attention.
It has integration with real time chat and email. This makes it easier and more comfortable for the customer to communicate with us. We simply respond. Review collected by and hosted on G2.com.
There are times when the translator of conversations behaves strangely: he does not always translate well. It happens rarely, but it is disconcerting.
I've only had that problem 3 or 4 times. The rest of the software makes me very happy. Review collected by and hosted on G2.com.
Technology and support of Solvemate. Fruitful exchanges for an optimisation of client experience Review collected by and hosted on G2.com.
Nothing. We get a perfect support and hopefully this will last for the future! Review collected by and hosted on G2.com.
My favorite feature in Dixa is that we can set up a new webshop with phone, mail and chat in an hour. With individual call flows, welcome messages etc. It makes us agile and effective - and more important - independent of external partners. Review collected by and hosted on G2.com.
I guess it is when we get a "no" from Dixa on features that could help us. I understand that I ofcourse benefit from Dixa saying no to many others asking for features they need and hereby avoiding the system get too complex due to lots of features only used by a minority. But never the less...my features are important for me. Review collected by and hosted on G2.com.
It is now much easier for us to handle customer service. All our inbound calls, emails, chat and facebook messages are now being directed to the right employee. Review collected by and hosted on G2.com.
In the start we had some troubles with the phone calls only gave sound in the headset. But the integration with Kuando Busylight solved that perfectly , so now we can hear and see if the phone is calling. For a plus we can also see from the light if the employee in the office is available or busy in a call. Review collected by and hosted on G2.com.
Dixa gathers and sorts all incoming messages, so it makes communication with many users and customers easy and smooth. There are many great features - e.g. the possibility to sort large amounts of messages from different channels in queues defined by key words; transfer messages between agents; make templates for replies; and track conversation, so it is possible to get a quick overview of conversations with the same customer. Review collected by and hosted on G2.com.
The visual representation can be a bit confusing compared to the original messages, but it doesn't take that long to get used to. There is also a challenge in making sure messages arrive with the right agent / queue - but the challenge is usually not with Dixa. In stead it is making It clear for the customers where to direct their questions. Review collected by and hosted on G2.com.
