Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
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The thing I like the most about Dixa is that you are able to manage all your emails and phone calls from one central location and not have to look all over the place, this is very helpful when you have to manage different teams and on both email and calls at the same time. Review collected by and hosted on G2.com.
Not much to be honest, there are a few things here and there that would be very helpful if they could be added, for example, some bulk tools for closing open conversations and a more granular search tool when looking for specific calls or emails otherwise I'm very happy. Review collected by and hosted on G2.com.
From the sales conversations, on to integration, then on to the ongoing partnership, the communication and support has been something I've never seen before. A really, really engaging bunch of people who just want to work together to meet the same goals. Review collected by and hosted on G2.com.
Some data visuals have been my only constructive downside, but I've even got access to those ad-hoc while Solvemate work to it on their roadmap. Review collected by and hosted on G2.com.
The Solvemate team are always there to help if we need it, helping us improve our chatbot. Parky has saved us a significant amount of work allowing our customers to self-serve where possible and get in touch with an agent when necessary. Review collected by and hosted on G2.com.
We are always interested in new functionality, but the Solvemate team are very much receptive to feedback and are always willing to work with us. Review collected by and hosted on G2.com.
If I can put the amazing people working at Solvemate aside and focus on the best things about the app, the best thing about Solvemate would be the flexibility to make the bot suitable for your requirements. Review collected by and hosted on G2.com.
When you have started this project, it can be a little difficult to handover to someone else. Review collected by and hosted on G2.com.
nice and helpful team, excellent feedback to improve our Bot, Solvemate develops nice features to make their application more usable and more effective Review collected by and hosted on G2.com.
not as much KI as we thought in the beginning, we miss a search bar for free text Review collected by and hosted on G2.com.
With this tool we can process all requests very quickly. Especially the dashboard is very good and clear. I can see if one of our employees is currently processing a request and I can also see the completed requests. Review collected by and hosted on G2.com.
The integration of all our social media accounts does not always work without errors - some requests or messages are displayed in the dashboard only after a delay. Review collected by and hosted on G2.com.
The implementation was very quick and not much effort. The tool is easy to understand and to use, so I can quickly change the content if necessary. Working with Solvemate is not only very productive - it is also fun and definitely feels like teamwork.
We can already see that the Chat Bot helps us to reduce the response time by handling quiet a lot customer questions. Review collected by and hosted on G2.com.
For now I don´t have anything negative to say. Review collected by and hosted on G2.com.
Dixa feels a bit "undercooked". While it functions as an all-in-one communication systems quite well, it's sorely dependent on your setting up of it's various flows and what kind of implementation you need. For our company's set up - it doesn't fit and that's a costly lesson for us, but I can easily see Dixa's toolset working beautifully in a call center environment - where each agent is interchangeable and can easily take each other's task. Review collected by and hosted on G2.com.
It's disruptive. It immediately assaults your senses whenever a new notification, email or call pops-up - stopping you immediately on what you're doing. Review collected by and hosted on G2.com.
Dixa We have been using Dixa for about 2 years and so far it has reached our expectations when implementing it in the company since dixa has everything in one place, now everything is organized since dixa has many functions (telephone, group video chat and even Facebook Messenger) its interface is very friendly since it is very easy to use and even our older employees who do not know much about computer science, the transition to Dixa has been very easy, we also liked the notification system that they implement, they make you can respond When the client contacts you without delay, the dixa technical support is also friendly and at your entire disposal, they provide 24/7 technical support which makes all problems are solved almost immediately Review collected by and hosted on G2.com.
In all this time we have only had one problem since sometimes certain clients could not attach files or they could not review the attachments that were sent to them but we had a chat with technical support and they managed to solve it so yes it was not a very big problem that we had with the software Review collected by and hosted on G2.com.
It contains a remote access to the central platform, being a quite pleasant and comfortable option when using it, allowing me to enter in a simple and easy way, automatically including the assistance it offers regarding the inconveniences presented, offering very alternative solutions. Considerable and guaranteeing a fast service, which is one of the terms by which I really like Dixa, underlining its live chat function to clarify various questions from customers towards our platform, which makes it incredible. Review collected by and hosted on G2.com.
It does not present functionalities that are often used in its design, which makes it a non-complex application, when it refers to the indeterminable option of different ways of communication, one of these services not available is video chat, which would be useful to interact with potential clients offering higher quality support, or web conferences to attract high-end companies for more accommodation from different companies, this makes Dixa a software with few functions for better performance. Review collected by and hosted on G2.com.
