Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
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The possibility to manage almost 100% of our business through the platform : Dixa allows us to create flows, to build queues to make us work efficiently. In case of needs we are able to make the change by ourselves and easily !
Great support : from scratch, to live and further ! Review collected by and hosted on G2.com.
The fact that the product is not 100% ready : for example, we do not have a split of CSAT per channel : the CSAT per phone doesn't exist when it is almost mandatory. The split by channel should be easier and the system should recognize that the last action was a call and proposed a CSAT score under "phone" and not email. Review collected by and hosted on G2.com.
Been using Dixa for around 1 year now, and it's been a fantastic year. The implementation of Dixa (one week before Black Friday), was really easy and the all users was onboarded and ready to work independand with Dixa with only a few hours of familiarization. The user-firendly interface also makes it easy to onboard new employees, and to change the flows for different channels.
Since we started to work with Dixa, our Customer Service team has become more effective, due to the posibility to route and priorize conversations, which has resulted in even happier customers on all channels.
If you have questions or there is problems it's really easy to get in touch with Dixa, who always do the best to help with even the smallest problems. Review collected by and hosted on G2.com.
Still need a bit more work with the Analytic tool and CSAT for phone conversations, but Dixa is already working on that.
Need access to Dixa from phone/tablets, so manageres always have access to Dixa. Review collected by and hosted on G2.com.
Provides an insight unrivaled by other CRM systems. The accuracy and actionability of the data are what any CRM team should strive to have on their side! The range of features is also broad. Review collected by and hosted on G2.com.
The learning curve at first can be quite steep, it helps to have a foundation in AI assistants to read and interpret. Some colleagues struggled at first, but eventually did overcome those hurdles. Review collected by and hosted on G2.com.
It's a really smooth process, clean looking application. The team are always so speedy ad helpful if we ever have any issues! Review collected by and hosted on G2.com.
Occasional issues with abandoned calls that we'd like to explore more. Review collected by and hosted on G2.com.
The ability to create multiple channels for a webshop within a few hours and be able to create custom flows that can be directed to separate queues for phone, mail and chat etc. Review collected by and hosted on G2.com.
Not all channels are fully customisable and could really benefit from having the same flow creation process as they have with phone, emails and chat. I know Dixa is working on correcting this and they are always willing to listen and help provide us with the best possible solution to service our webshop. Review collected by and hosted on G2.com.
Dixa are always willing to help us out whenever we have a question or issue. They are attentive and quick to respond, which makes us feel valued. On top of this, their platform performs accordingly and rarely do we have experience any issues. An allround smooth experience! Review collected by and hosted on G2.com.
I can't think of anything? How corny. :-D Review collected by and hosted on G2.com.
We use Miuros to analyze the customer support data that we're compiling in Zendesk. It's an easy way to see how agents are doing and compare work across teams. Miuros also allows us to collect and analyze data on our macro usage. This is one of the big gaps in Zendesk's reporting. Review collected by and hosted on G2.com.
I love how easy it is to customize the dashboards (especially compared to Zendesk Explore). The team at Miuros is constantly pushing improvements, and they're highly receptive to ideas for product developments. Review collected by and hosted on G2.com.
The cooperation with Dixa and seamlessness of the products interface and use Review collected by and hosted on G2.com.
Nothing really, small things would be better, but due to the great cooperation they listen and update with our ideas in mind Review collected by and hosted on G2.com.
What I like best, is the way they handle the flow of conversations.
I now have robots, instead of agents doing the prioritazion. Review collected by and hosted on G2.com.
Support is a bit slow, but nice people. Better and quicker, than what I have tried on other customer support systems, as Zendesk and Intercom. Review collected by and hosted on G2.com.
I love the service provided by the customer teams and their guidance. That really helps me to take my business on an absolute path and I can develop some extra skills related to my business. Review collected by and hosted on G2.com.
Nothing much. But it could be better if the contact service is improved. Other than that every thing is working properly. Review collected by and hosted on G2.com.
