Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
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Dixa is easy to setup, even for someone with little technical knowledge. We're currently a small team and it's great that we can do most of the setup on our own. Review collected by and hosted on G2.com.
Some features that bigger tools already have had for years are still missing. e.g. Merching of conversations. Review collected by and hosted on G2.com.
I like the statistics, even though there is still room for improvement. Also, the connection between Elevio and Dixa was very helpful! We also like to use tags a lot. Review collected by and hosted on G2.com.
We'd wish to have statistics on how often a template is being used for example. Also, some automations and steps/workflows are not yet mature enough yet. If we are not treating customers like tickets (as Dixa advocates) we need more support for a faster workflow. Also, when looking at the statistics, it is not clear to me how many emails come in in a day (regardless if it's a brand new email or a response to us within one conversation. It might be there, but it is not entirely clear to me. Review collected by and hosted on G2.com.
It has a user- friendly interface and it's easy to get an overview of your team. Great analytics data that allows for following up on feedback and workflow. Easy option for chatting with their support. Review collected by and hosted on G2.com.
It is possible to start a chat long after the designated opening hours if only the chat icon has been clicked on before the closing time. Would be great with an option to transfer a pho9ne to another agent while on the phone. Review collected by and hosted on G2.com.
Dixa's support is very fast, efficient, and friendly. They know their product and can provide excellent support when needed.
The system is easy to use, and very intuitive.
The tool offers a great number of ways to improve the flow of a well-running customer service team.
Feedback on current beta-test runs is being taken very seriously, and customers get the opportunity to have an impact on upcoming features. Review collected by and hosted on G2.com.
The flow builder leaves a lot of room for improvement, as it is currently not possible to copy parts of the flow. This means that building an entirely new flow tree is incredibly time-consuming, as one has to build every branch from scratch.
There is also a lack of transparency when it comes to the handling of reported bugs. It can be a little challenging to know if one needs to find a different work-around for an ongoing problem because one does not really get a good time estimation. Review collected by and hosted on G2.com.
The ability to recognize customers across platforms and direct integrations on customer cards to our ecommerce platform.
It saves time. We don't have to ask our colleagues if they've talked to the customer they are currently on the phone with and we don't have to ask customers for their order number 99% of the time.
Side conversations has been a big help to us. We reduced the use of our "personal" work emails, since we've started using Side conversations to talk to our suppliers, couriers, etc. Review collected by and hosted on G2.com.
I don't like the fact that you can't route two kinds of actions into the same action in the email flow / call flow / etc.
It's a small issue, but can be time-consuming when making changes to our setup. Review collected by and hosted on G2.com.
Working with the team at Dixa has been nothing short of amazing. The team is not only knowledgeable about their product but is there with you every step of the way to ensure your success with using the platform. The best part of working with them is the feeling of care you get with the time they take to check-in and make sure everything is working as it should. Audrey, Deep, Karolina, Kim, David, and the rest of the team have been so easy to work with and helpful in answering every question we have had and working with our team to get all our requests taken care of in a timely manner. Review collected by and hosted on G2.com.
There were some hiccups along the way when we first initiated the platform with some misunderstandings about how things worked and needed to be routed. Some concerns with the way emails came in and were assigned, some issues with the way the login works, and some issues with the way the phone system was working and recording calls. However, upon meeting with the team and explaining the situation we were able to work together to correct all but one issue, and that one issue is currently being worked on now with a resolution hopefully soon. Review collected by and hosted on G2.com.
It lookes ok, but i have not been working with it for that long time. I think it is okay, when i have been working with it in a longer time. i will get it a try. Review collected by and hosted on G2.com.
Until now i have been noted, that the writing field is very small. In the writing field, where you have to scroll up and down is very har to see, what is up and down. Review collected by and hosted on G2.com.
One conversation with the customer is much easier than the typical ticketing system known from eg. Zendesk. Review collected by and hosted on G2.com.
Setting up flows for chat, email, and phone can take some time, but once set up everything flows. Review collected by and hosted on G2.com.
Our team is enjoying Dixa and we like everything from the product to the amazing customer service. It is exciting to follow the development roadmap and we always looking forward to hearing about the latest updates and tweaks. Review collected by and hosted on G2.com.
Have to say that it is hard to find what could be better :)
But one thing we can mention is that we are missing an insightful tag overview in the new analytics. Review collected by and hosted on G2.com.
