Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
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The whole set up was very simple and the flow builder is the best I have seen so far, it makes everything so much easier and clearer.
Also the speed at which new features are developed is incredible, you can have a say and you feel taken seriously.
The new messenger is also great and no comparison to the old chat, everything seems more professional and modern. Review collected by and hosted on G2.com.
The analytics still needed some work and there could be more native integrations, partly it is a bit cumbersome to integrate 3rd party tools.
What urgently needs to be done is the merging of contacts. Review collected by and hosted on G2.com.
Dixa gives us the ability to focus on what matters most, providing great service to customers. Being able to automatically filter conversations into separate queues has been a total game-changer and we love how you are able to get in the zone and Dixa keeps feeding you conversations based on priority.
The team are always super responsive and helpful which we've always massively appreciated! Review collected by and hosted on G2.com.
We'd love to see the ability to merge contact data between customer emails and phone calls but I know this is under the product roadmap, so that's really great to see. Review collected by and hosted on G2.com.
The way dixa consolidates the customer experience on multiple channels in one place.
Also, very good customer service from dixas end.
Onboarding was super easy. We were live in 1 week. Review collected by and hosted on G2.com.
Despite it being a very nice feature, the dixa flows can quickly become messy and are hard to maintain.
They should work more on their sales process to get aligned with their, otherwise, excellent onboarding team.
That you need a minimum of seats. However, this can be negotiated with the sales team. Review collected by and hosted on G2.com.
I receive my evaluations through this tool: I find it to be very visual and self-explanatory.
It is not necessary to have a lot of experience to quickly understand what it is about. Review collected by and hosted on G2.com.
Although the tool itself is self-explanatory, the graphs where I see my results are not.
They seem too confusing to me, because it is possible to include the result of 2 different evaluations in the same bar, and furthermore, I don't understand why use bar graphs if what matters is the color (which denotes whether I passed or not) and not the values. Review collected by and hosted on G2.com.
Dixa does an excellent job of improving the agent experience and increasing productivity through an easy-to-use and intuitive platform which rethinks the "ticket-desk" approach to CS and replaces it with a customer-first approach. On top of that, the level of support they provide is significantly better than any other tool on the market. Review collected by and hosted on G2.com.
Dixa's reporting capabilities are not quite at the same level as some of its competitors. With that said, I can see that they are continually adding new features and improving on the in-platform analytics. Review collected by and hosted on G2.com.
