Discourse Features
What are the features of Discourse?
Community Building
- Social Network Integration
- Contacts Sync
Customer Analytics
- Customer Intelligence
- Customer Engagement
- Downloadable Reports
Community Management
- Qualitative Solutions
- All-in-one Dashboard
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Discourse Categories on G2
Filter for Features
Community Building
Social Network Integration | Based on 28 Discourse reviews. Provides tools for content distribution across multiple social networks. | 84% (Based on 28 reviews) | |
Contacts Sync | As reported in 28 Discourse reviews. Uploads contacts directly into the company database and assists with managing contacts. | 85% (Based on 28 reviews) | |
Email Integration | Seamlessly integrates email with company databases (mail merge). | Not enough data | |
Social Network Integration | Provides tools for content distribution across multiple social networks. | Not enough data | |
Qualitative Solutions | Solutions that help drive conversation, such as live chat, topic generation, and idea boards. | Not enough data | |
Advanced Portal Features | Tools that help enhance community portals, such as reminders, engagement tools, and analytics. | Not enough data |
Community Improvement
Gamification | Helps engage users with gamification such as point systems, rewards, engagement meters, etc. | Not enough data | |
Survey Customization | Allows for unique, brand-specific survey creation and management. | Not enough data | |
Branching/Skip Logic | Helps create more intelligent surveys based on users actions and answers. | Not enough data | |
Multilingual Surveys | Allows for creation of surveys in different languages and advanced survey translation. | Not enough data |
Customer Analytics
Customer Intelligence | Helps establish target markets, improve the user experience, identify market demands, and stay up-to-date. 31 reviewers of Discourse have provided feedback on this feature. | 82% (Based on 31 reviews) | |
Customer Engagement | As reported in 33 Discourse reviews. Provides tools focused on building customer trust, achieving brand loyalty, and enhancing customer engagement. | 87% (Based on 33 reviews) | |
Downloadable Reports | Provides functionality to dowload reports in multiple formats. This feature was mentioned in 28 Discourse reviews. | 81% (Based on 28 reviews) | |
ROI | Able to track return on investment, which can include increased sales, retention rates, upsell and cross-sell opportunities, and lower service costs. | Not enough data |
Community Management
Qualitative Solutions | Based on 30 Discourse reviews. Solutions that help drive conversation, such as live chat, topic generation, and idea boards. | 82% (Based on 30 reviews) | |
All-in-one Dashboard | As reported in 34 Discourse reviews. Helps create efficientcy by delegating data viewing access and report generation to specific users. | 86% (Based on 34 reviews) | |
All-in-one Dashboard | Helps create efficientcy by delegating data viewing access and report generation to specific users. | Not enough data |
Account Options
Single Sign-On (SSO) | Allows users to sign in using a single sign-on (SSO) login in. | Not enough data | |
Social Login | Allows users to log in using account information for a socia media account. | Not enough data | |
Reputation System | Has a built-in reputation system that indicates a given user's previous post history and the validity of their previous posts. | Not enough data | |
Topic Subscription | Allows users to subscibe to specific topic areas. | Not enough data | |
Bookmarking | Allows users to bookmark specific questions or answers for reference. | Not enough data | |
History | Records a user's viewing and posting history. | Not enough data |
Q&A Tools
Tags | Allows posts to be tagged by subject area, team, etc. | Not enough data | |
Commenting System | Provides a more complex commenting system that allow users to comment on both questions and answers. | Not enough data | |
Notifications | Offers notifications when new posts have been made in a tag a user is subscribed to or when someone has answered their question. | Not enough data | |
Voting | Allows users to up- or downvote questions and answers. | Not enough data | |
Integrations | Integrates with other popular software in a business's stack. | Not enough data | |
Knowledge Integrations | Integrates with other knowledge repositories in the business to help users find answers to their questions | Not enough data | |
Formatting | Gives users advanced formatting options when posting questions and answers, such as a content editor, media uploads, mentions, and embeddable third-party content | Not enough data | |
Analytics | Tracks key metrics related to content and members | Not enough data |
Knowledge Pages
In-Content Feedback | Allows users to leave feedback within a wiki page or knowledge article. | Not enough data | |
Comments | Allows users to comment on wiki pages or knowledge articles. | Not enough data | |
Versioning and Version History | Allows users to see version history and return to previous versions of wiki pages. | Not enough data | |
Decision Trees | Displays knowledge articles to be arranged in a decision tree. | Not enough data | |
Duplicate Detection | Detects any creation of already existing knowledge pages and alerts user | Not enough data | |
Content Editor | Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio | Not enough data |
Knowledge Dissemination
Page Analytics | Provides data on wiki page and knowledge article use. | Not enough data | |
Permissions | Allows administrators to provide permissions and gate pieces of content based on role. | Not enough data | |
Knowledge Sharing | Offers additional tools that facilitate knowledge sharing and collaboration. | Not enough data | |
Notifications | Notifies users when changes occur. | Not enough data | |
Advanced Search | Offers AI-based search capabilities | Not enough data | |
Organization | Allows knowledge pages to be organized into sections and subsections as needed | Not enough data | |
Other Integrations | Integrated with other tools to faciliate the sharing of information | Not enough data | |
Knowledge Integrations | Integrates with other knowledge repositories in the business | Not enough data |
Community Analytics
Customer Intelligence | Helps establish target markets, improve the user experience, identify market demands, and stay up-to-date. | Not enough data | |
ROI | Able to track return on investment, which can include increased sales, retention rates, upsell and cross-sell opportunities, and lower service costs. | Not enough data | |
Downloadable Reports | Provides functionality to dowload reports in multiple formats. | Not enough data | |
Customer Engagement | Provides tools focused on building customer trust, achieving brand loyalty, and enhancing customer engagement. | Not enough data |
