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DigitalGenius
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DigitalGenius
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4.7 out of 5 stars
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DigitalGenius Reviews & Product Details - Page 3

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DigitalGenius Overview

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What is DigitalGenius?

DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within our customer network, leveraging more than 50 pre-built use cases, customizable processes and integrations to help make customers happy. We work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa and many others to power better customer experiences online. With DigitalGenius you will: - Deliver a frictionless buyer journey for e-commerce customers - Drive excellence and future growth with AI for e-commerce - Confidently manage unpredictable and seasonal spikes in volume - Proactively address and resolve issues before customers contact you - Meet consumer expectations online and offline - Implement and use e-commerce automation at scale - Empower agents to successfully serve customers at every touchpoint - Quickly achieve Zero Backlog with backlog automation We help you deliver exceptional customer experiences with: - A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce business around the world - 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes - Proactive interactions provide up-to-date information on deliveries and returns arrivals - Best practices learned from a network of the most innovative e-commerce companies which enable tailored responses and journeys - Customisable integrations and processes tailored to your customers' requirements Easily Access DigitalGenius: - Cloud Technology (SaaS) - Always on: 24/7 365 - Multiple languages are available - Get set up in 1 week with no/low code integrations - Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice

DigitalGenius Details
Discussions
DigitalGenius Community
Languages Supported
Arabic, Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Spanish, Swedish, Chinese (Simplified)
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Product Description

DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers.

How do you position yourself against your competitors?

With DigitalGenius you will:

- Deliver a frictionless buyer journey for e-commerce customers
- Drive excellence and future growth with AI for e-commerce
- Confidently manage unpredictable and seasonal spikes in volume
- Proactively address and resolve issues before customers contact you
- Meet consumer expectations online and offline
- Implement and use e-commerce automation at scale
- Empower agents to successfully serve customers at every touchpoint
- Quickly achieve Zero Backlog with backlog automation

We help you deliver exceptional customer experiences with:

- A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce business around the world
- 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes
- Proactive interactions provide up-to-date information on deliveries and returns arrivals
- Best practices learned from a network of the most innovative e-commerce companies which enable tailored responses and journeys
- Customisable integrations and processes tailored to your customers' requirements

Seller Details
Seller
DigitalGenius
Year Founded
2014
HQ Location
London, England
Twitter
@DigitalGeniusAI
1,756 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Chris K.
CK
Overview Provided by:
Chris Kellner

Recent DigitalGenius Reviews

FA
Fiona A.Mid-Market (51-1000 emp.)
5.0 out of 5
"It does what it says on the tin!"
As the title describes, it does what it sets out to do. We needed an automation tool that would give customers a personalised answer to the simple ...
Read more
EG
Eleanor G.Mid-Market (51-1000 emp.)
4.5 out of 5
"I highly recommend Digital Genius."
Great support team: professional, and responsive. sharing current best practices. always available to help. Quick and easy implementation.
Read more
Borja T.
BT
Borja T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent experience"
We have been using Digital Genius for arround one year and we are super happy with the service: Overall, what I like best about DigitalGenius is i...
Read more

DigitalGenius Pricing

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DigitalGenius Media

DigitalGenius Demo - Typical Chat Bot VS DG
Typical Chat Bot VS DG
DigitalGenius Demo - Feedback Loop
Improving the customer experience from conversational insights.
DigitalGenius Demo - Decreasing drop off rates with Gen AI
Decreasing drop off rates by helping users find the right products.
DigitalGenius Demo - Increasing Conversion Rates with Gen AI
Increasing Conversion Rates with Generative AI and help users shop with confidence.
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32 DigitalGenius Reviews

4.7 out of 5
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32 DigitalGenius Reviews
4.7 out of 5
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DigitalGenius Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DigitalGeniusQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SC
Customer Experience Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DigitalGenius?

The process is so easy to set up and even if you cannot automate certain systems there is always a way around this. We are yet to integrate our warehouse system into the tool.

We have even hooked up a Google Sheets file which is a great interim solution for internal IT issue work around.

The support given by the team has been great they are always at hand and consistently want to improve the AI capability to drive further efficiencies.

The system easily hooks up with our customer service software and you can get detailed reporting on this too so you can always see the performance of the tool in relation to resolution rates. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

As with all AI the system does not always get responses correct with customers. It often takes a lot of trial and error to get this right. Review collected by and hosted on G2.com.

What problems is DigitalGenius solving and how is that benefiting you?

During the pandemic, we saw a huge increase in online sales which in turn led to an influx of customer service enquiries which we found difficult to cope with.

Digital Genius allowed us to automate the easy enquiries so that we could get back to other customers quicker increasing our efficiencies and improving the experience for our customers. Review collected by and hosted on G2.com.

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Verified User in Sporting Goods
US
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DigitalGenius?

Digital Genius already provides a basis for automation of cases, thus the set up is done very fast and still offers individual adjustments. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

No, there is nothing missing or to dislike. Review collected by and hosted on G2.com.

What problems is DigitalGenius solving and how is that benefiting you?

Automation of customer e-mails sent to Customer Service. Efficiency gain, fast and immediate response, more capacity of employees for individual inquiries. Review collected by and hosted on G2.com.

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Lorenzo I.
LI
Operations Team Manager and Customer Service Coordinator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DigitalGenius?

DigitalGenius has created a bot that works perfectly, responding to customer complaints and tagging them at the same time when further work is needed.

We no longer spend our time answering repeatable questions. We at the support department, now deal with the most difficult cases leaving our Digital Genius Bot taking care of the rest. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

Nothing really. so far everything has been great, from the product to the support from Digital Genius. Review collected by and hosted on G2.com.

What problems is DigitalGenius solving and how is that benefiting you?

Digital Genius BOT take care for us of:

Responding to customer service queries

Case tagging

Sentiment tagging Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
EA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DigitalGenius?

The product & implementation/support. The team is extremely organized and is a true partner in the relationship. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

Nothing - the partnership has been great Review collected by and hosted on G2.com.

What problems is DigitalGenius solving and how is that benefiting you?

We needed a solution to help reduce the volume of calls our CS team has to manage. Having implemented just one flow to date, we've already seen great progress in the call volume so our customer service team can focus on the more complex scenarios. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DigitalGenius?

Digital genius gives us a solution to automate responses to customers in many different out of the box intents. The great part of working with them was their ability to create custom intents as well.

The DG team helped us setup the integration really fast and assisted us with best practices to have a successful POC Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

At the moment I can't find any faults with DG Review collected by and hosted on G2.com.

What problems is DigitalGenius solving and how is that benefiting you?

We are able to solve automatically a large amount of customers emails with the help of DG. We are also able to receive shipping statuses from different shipping carriers as they have integrations set up Review collected by and hosted on G2.com.

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Floor S.
FS
RFiD Business Owner
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about DigitalGenius?

Flexibility of the team and power of the tool. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

I can't think of anything, maybe the structure, as it is a fast-growing company. Review collected by and hosted on G2.com.

What problems is DigitalGenius solving and how is that benefiting you?

Support case automations, thus lowering manual case solving. 20% decrease of cases that need manual intervention. Review collected by and hosted on G2.com.

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Verified User in Textiles
UT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DigitalGenius?

Used for automation :

It is quite accurate for a bot, the team is really nice and supportive. It is flexible, we can adapt it for a lot of different issues. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

Some languages are not understood as good as english (for German for example, it is less accurate) Review collected by and hosted on G2.com.

What problems is DigitalGenius solving and how is that benefiting you?

We're using it for automatic answers for the customer service.

Our customers receive a response to their questions by DG.

Our agents have less tickets and it helps to handle them as well. Review collected by and hosted on G2.com.

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Verified User in Education Management
UE
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DigitalGenius?

I like that it can reduce our call volume by answering a lot of frequently asked questions through its automation technology. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

Truth be told, we are pretty happy with DigitalGenius so far. No big complaints! Review collected by and hosted on G2.com.

What problems is DigitalGenius solving and how is that benefiting you?

We have a large call volume and this helps to streamline the calls that our reps actually need to take. All questions and concerns are valid, however, some can be answered easier than others. That is what DigitalGenius has helped us with - to be more efficient with which calls we are receiving. Review collected by and hosted on G2.com.

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Verified User in Logistics and Supply Chain
UL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DigitalGenius?

With DG you can create custom flows for your support team and automate the resolution of certain type of tickets that do not require human intervention. So that your support team can focus on Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

In our experience with DG we have not come across any issue, we are very pleased with their software. Review collected by and hosted on G2.com.

What problems is DigitalGenius solving and how is that benefiting you?

We have automated one of the top contact drivers for our operations: cancellations and refunds. Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DigitalGenius?

Using the co-pilot and full automation for certain recurring questions, DG gives us more time to focus on requests needing more attention and expertise. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

A few things could be improved but no major pain point Review collected by and hosted on G2.com.

What problems is DigitalGenius solving and how is that benefiting you?

I wouldn't say we solved a problem, it's more about optimisation and saving time. Review collected by and hosted on G2.com.

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