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The support is what we like best about Dictalogic. To us, the software is only as good as the support that comes with it. The Support Team at Dictalogic is excellent. The turnaround time on an issue, when there is one has been fantastic! Review collected by and hosted on G2.com.
The only downside about Dictalogic, like any cloud base product is you are relying heavily on the Support Team when there is an issue. However, as I mentioned earlier, their Support Team has been fantastic. Review collected by and hosted on G2.com.
5 out of 6 Total Reviews for Dictalogic
I love how technology has made our lives so much easier with softwares like this. It has so many options from audio to text, speech to text,, conversation to text, etc. I wish i had this in college! Review collected by and hosted on G2.com.
Not all words will be picked up correctly which is normal, cant understand everyone all the time Review collected by and hosted on G2.com.
Dictalogic is simple to use, easy to manage, and has great integration. I am able to coordinate with our Microsoft 365 account, able to setup users easily, and support is quick to respond. Review collected by and hosted on G2.com.
Not much to dislike about dictalogic, it just works well. Review collected by and hosted on G2.com.
One big issue for us that our previous dictation solution did not have a resolution for was being able to assign a dictation to a group rather than a single user. We have a group that transcribes and they rotate shifts so they have different people working everyday. Being able to assign to a group allows us to assign to this etire group and then whomever is available can accept the dictation. This saves the dictator valuable time in trying to figure out who is working at a particular time and available to assign to. This also cuts out the frustration of assigning to someone only to find out that they are out of the office and your dictation has been sitting untouched. Big help for us! Review collected by and hosted on G2.com.
One downside is having to enter in each user and manually choose all of the account options when you have 20 users who are going to be setup with the exact same settings. It would be great to have the option to create a template for the secretary role and a template for the author role so that next time you need to add another user with one of those roles, you can select that template which will automatically select the appropriate account options. Review collected by and hosted on G2.com.
Dictalogic is incredibly easy to use. The mobile apps allows our staff to dictate from anywhere, and is an effective use of time. The support teams are always accessible and happy to help. From a management perspective, the reporting features allow us to workflows and allocate resources appropriately. Review collected by and hosted on G2.com.
Some of the issues we were having could be put down to user error but others were kinks in the system that needed input from the Dictalogic team (which they were extremely accessible and were able to rectify straight away). The issues referred to include:
A secretary was finding her footpedal options were sometimes actioning in reverse. It was discovered only one Dictalogic window could be open at a time.
A practitioner was recording dictations and was losing work upon submission. An update to the app was required. Review collected by and hosted on G2.com.
Dictalogic is extremely flexible in many ways, eg: to adjust a licence for someone who rarely uses the system, Azure AD integration and is a secure cloud platform. The voice recognition is extremely accurate. Easy to provide access and training to staff. The Support is fantastic.
I also liked the conversation part of this software. It saved hours and hours of transcription of Witness Statements. The fact that it splits it up into separate lines based on the voice was fabulous. Great selling point. Review collected by and hosted on G2.com.
I was able to reach out to our trainer and here is some feedback. "About Dictalogic the constant negatives are from Tim E who uses his laptop and the jabra headset disconnects and he needs to reconnect before starting a dictation but doesn't and thus records no sound! Tony G uses his laptop and doesn't seem to have this issue and he uses the jabra headset too.
Then the alternative is using the app on a mobile however, that sometimes sees dictations getting lost/deleted. They can sometimes be retrieved within the app in the Backup area. I know but Chris F and Mark D have had to do this. It's worked for Mark but not for Chris. Generally the PA's are happy with it (some use the foot pedal and others don't). Most like the custom transcription and others prefer the manual."
This feedback could be attributed to user error. Perhaps some type of "pre-check" before dictating could be developed for laptop audio and Mobile apps? Review collected by and hosted on G2.com.
