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4.3 out of 5
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Dialpad Ai-powered customer communications platform
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4,423 Dialpad Ai-powered customer communications platform Reviews
4.4 out of 5
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Overall Review Sentiment for Dialpad Ai-powered customer communications platform
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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GH
Graham H.
What do you like best about Dialpad Connect?
Integration with salesforce including click to dial, automatic note additions and screen popping - plus the ability to present mobile number on outbound calls Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
Technical support based mainly in the US - which can create time delays Review collected by and hosted on G2.com.
ST
Sam T.
What do you like best about Dialpad Sell?
I like the transcript and analytical features Review collected by and hosted on G2.com.
What do you dislike about Dialpad Sell?
sometimes when the call connects, it takes a few seconds to match voice timings from both sides despite having strong internet connections. Review collected by and hosted on G2.com.
TD
Tiana Marie D.
What do you like best about Dialpad Connect?
I really enjoy the conference calling. Dialpad is one of the best tools for working from Home. I really enjoy the conference calling. The best part is that I can connect dialpad on my mobile phone so when I am out I am still able to obtain and maintain calls from clients. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
Before they fixed the issue dialpad had to be rebooted sometimes when they had their glitches. Also for the video calling I sometimes have issues with it connecting my camera. Review collected by and hosted on G2.com.
ES
Enrique S.
What do you like best about Dialpad Connect?
The interface looks nice and easy to use Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
That many times people can't reach me, even when I have internet service. And also many times I can't connect calls. Also, many times I dont get the SMS verification from companies, so not like a real cellphone Review collected by and hosted on G2.com.
AC
Verified User in Consumer Goods
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
What do you like best about Dialpad Connect?
I like how easily Dialpad integrates with my computer and phone. it's a breeze to use while I'm on the phone, for example, transferring calls is very easy within Dialpad. I also like how calls can be divided up between departments and each line has its own number. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
The interface needs help. I have my one personal line and then calls for other departments. When I miss a call or need to go back to check a number I'm clicking around until I hopefully figure out what I'm looking for. all the different tabs for different numbers and departments and then tabs within those numbers make things confusing. I'm not even sure this portion will make sense because it can be so confusing for me. Review collected by and hosted on G2.com.
RE
rob e.
What do you like best about Dialpad Connect?
Easy to use. The only system I have found that works the way I wanted it to. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
Contact integration is good, but does not perfectly match my needs. Review collected by and hosted on G2.com.
JS
Janelle S.
What do you like best about Dialpad Connect?
The analytics are very helpful to review the call history. The mobile app is great as well when not behind a computer. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
I would like an area to be able to add notes in about each particular call received. Review collected by and hosted on G2.com.
MJ
Marc J.
AM
Ashton M.
AF
Alex F.
What do you like best about Dialpad Connect?
That I can use it seamlessly on my cell. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
The delay from time to time. This happens on the desktop version as well as the APP on my Iphone Review collected by and hosted on G2.com.
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