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4.4 out of 5
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4,423 Dialpad Ai-powered customer communications platform Reviews
4.4 out of 5
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Overall Review Sentiment for Dialpad Ai-powered customer communications platform
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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UI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Connect
AS
Adam S.
UE
Verified User in E-Learning
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Connect
What do you like best about Dialpad Connect?
I like that I can use Dialpad on various devices and it integrates well on each of them. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
More than anything, the issues happen because of my internet connection. I suppose my only complaint is that I'd like to be able to copy and paste texts without them showing up as an image. Review collected by and hosted on G2.com.
DH
Daniela H.
What do you like best about Dialpad Connect?
dialpad allows me to connect through sms, calls, individual or groupchat, also virtual meetings. You can save messages, pinup chats to your convenience and can easily transfer calls to others Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
I don't really dislike anything about dialpad, however I prefer the web version instead of app, I believe is more userfriendly Review collected by and hosted on G2.com.
AL
Verified User in Law Practice
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
What do you like best about Dialpad Connect?
It lets me and my office be mobile. And it's very easy to set up and modify when necessary. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
Calls can be patchy from time to time when the Internet is slow. Review collected by and hosted on G2.com.
UL
Verified User in Legal Services
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
What do you like best about Dialpad Connect?
I tested a few apps and dialpad had the best quality in terms of calls and connectivity Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
slight delay sometimes when calls first connect Review collected by and hosted on G2.com.
DS
Dan S.
What do you like best about Dialpad Connect?
All of my overseas employees can use it over wifi and speak with customers on a US number Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
The ONLY thing I would like to see is the ability to start a dialpad call from Zapier Review collected by and hosted on G2.com.
JB
Jeffrey B.
Customer Service / IT Business Solutions Manager
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
ST
Sharon T.
What do you like best about Dialpad Connect?
Easy to use, necessary features included such as blocking #s, changing my voicemail, ease of texting, muting, transcripted messages, image sharing, and more. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
The texting to calling feature can be awkward, navigating from adding a contact, to pasting #s. I always have to paste a text separately, can't just send it from one person to the next. Review collected by and hosted on G2.com.
SK
Sandeep K.
What do you like best about Dialpad Connect?
Dialpad is very user friendly, an agent who's using the web or app for the first time can easily navigate without any additional help. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
The way it calculates the service level, for example, the service level is calculated based on % of calls answered within 60s of entering the Queue Review collected by and hosted on G2.com.
Dialpad Ai-powered customer communications platform Categories on G2
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