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4.3 out of 5
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Dialpad Ai-powered customer communications platform
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4,423 Dialpad Ai-powered customer communications platform Reviews
4.4 out of 5
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Overall Review Sentiment for Dialpad Ai-powered customer communications platform
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MJ
Mayra J.
Patient Care Coordinator
Consulting
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Meetings
What do you like best about Dialpad Meetings?
What I find most helpful about Dialpad AI meetings is the seamless integration of AI features, making it convenient, easy to maneuver, and more effective than other platforms I've used. It also allows us to connect with colleagues or patients who are not centered in the office or who might not be very tech savvy to hop on a quick meeting. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Meetings?
I haven't really encountered too many issues while using Dialpad Ai Meetings. Review collected by and hosted on G2.com.
JN
Jonaliza N.
AH
Verified User in Hospital & Health Care
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Support
What do you like best about Dialpad Support?
Any issues I've ran into have been resolved 98% of the time with just one call. The support team is very attentive and resourceful. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Support?
I don't dislike anything about Dialpad support, everything has been good since utilizing Dialpad. Review collected by and hosted on G2.com.
MF
Max F.
NN
Nick N.
What do you like best about Dialpad Sell?
Dialpad's great features are a game changer for most any business. Its great user friendly interface is a breeze to learn and use. Customer support is very friendly and easy to work with. Implementation is generally easy. Dialpad's Salesforce integration is top-notch! Review collected by and hosted on G2.com.
What do you dislike about Dialpad Sell?
Sometimes it is a bit glitchy. Only a couple features I wish I had, such as automatic Dialpad Meeting to CRM. Review collected by and hosted on G2.com.
GR
Gnanesh R.
What do you like best about Dialpad Support?
Omnichannel Support: Dialpad integrates various communication channels like voice, SMS, chat, and social media, allowing customers to reach your business through their preferred method.
AI-powered Features: It offers real-time AI suggestions for agents and supervisors, improving service quality, providing live coaching during calls, and sentiment analysis for better customer understanding.
Cloud-based Platform: Easy setup and deployment with a unified workspace for communication and collaboration.
Scalability: Suitable for businesses of all sizes, allowing for quick scaling as your needs grow. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Support?
Pricing can be higher compared to some basic cloud-based phone systems. Review collected by and hosted on G2.com.
UB
Verified User in Banking
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Sell
What do you like best about Dialpad Sell?
I really appreciate the AI-based analytics provided. It's a one-stop solution for all sales-related activities, and the integrations are the icing on the cake. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Sell?
It's a very useful tool but the addition of custom metrics and various types of graphs would be a highly appreciated feature. Review collected by and hosted on G2.com.
MM
Matthew M.
What do you like best about Dialpad Sell?
Needed easy setup for new lines and auditing and coaching a newsales rep. This gave me everything I needed with little effort. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Sell?
Minimal, there is an onboarding curve depending on the complexity of your use cases as with most software. Review collected by and hosted on G2.com.
AF
Aracely F.
What do you like best about Dialpad Meetings?
Dialpad Ai meetings simplifies communication by integrating voice, messaging and video calls into one single platform. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Meetings?
The only downside of the Dialpad Ai Meetings is the Ai translation on calls that are not in english. The Ai transcript can only be used when the call is english spoken. Review collected by and hosted on G2.com.
MP
Michael P.
What do you like best about Dialpad Meetings?
The interface is easy to use. All the tools are well built and no problem. We use other solutions while speaking with clients and always have issues. Uberconference never have issues. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Meetings?
Need to find a better way for screen sharing as older users find it hard to understand how to share a screen.
We would like to see screen recording as well. This is huge for us to speak with a client that shares a screen and where we need to pass that info along to our team to review. Review collected by and hosted on G2.com.
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