Dialpad Ai-powered customer communications platform Reviews - Page 37

The most significant upside is having video recordings and dictation all in one place. Review collected by and hosted on G2.com.

This company's performance has been highly unsatisfactory, ranking it among the worst in my experience. Despite assuring us of free SMS to Canada and USA during the duration of our contract, they abruptly began charging us. Obtaining the promised services has been an ongoing battle, as their sales team initially made extravagant promises. The presence of hidden fees adds to the complications, making it financially burdensome. Communicating with their customer service is nothing short of a mockery. I endured a 30-minute wait on hold, only to be neglected by the agent, who failed to check in with me even once. When attempting to cancel our services, we were merely transferred to an answering machine, further exemplifying their lack of commitment to customer satisfaction.

Their software proves to be plagued with significant issues, particularly for medium-sized contact centers. Multiple contacts with the same number can be created, resulting in chaotic and disorganized records. Merging these contacts is not an option, and there is no functionality to add a number to a Do Not Call (DNC) list. Furthermore, managing multiple contact centers becomes an arduous task due to the absence of a consolidated view, forcing users to navigate between multiple screens to access queues. Timekeeping for agents is also disorganized, with a messy system that requires additional upsells to another company, incurring an extra charge of $30 per seat. Real-time statistics per agent are inaccessible, as generating a report necessitates a 24-hour wait. The software's numerous flaws, such as these, contribute to daily frustrations and difficulties. It is evident that the software is being developed by individuals lacking firsthand experience in call center management. Review collected by and hosted on G2.com.

It seems to be very stable and as it is on 24/7 in our company, I appreciate the robust nature of the application. I also really like the Find-Me-Follow-Me functionality. Review collected by and hosted on G2.com.

The AI sometimes holds things up in a conversation and it is hard to stop globally but can be done per call. That said, it works, but I never need it for my business. Review collected by and hosted on G2.com.

Dialpad voice is incredibly easy to navigate settings, install the App on your phone as well as using the desktop. Syncs well and sounds great too. The voicemail translation is usually spot-on, and I like how it emails you the transcription as well as provides it on screen as well. Review collected by and hosted on G2.com.

I can't think of a single thing that I dislike about Dialpad. Review collected by and hosted on G2.com.

Well organized, user friendlyand I love the reporting functionality Review collected by and hosted on G2.com.

at times connectivity issues which disrupt business Review collected by and hosted on G2.com.

Friendly interface, and fast response from support. Review collected by and hosted on G2.com.

Not enough filters in the analytics category. Review collected by and hosted on G2.com.

you can call all over the world with interenet. Review collected by and hosted on G2.com.

Voice quality breaks couple of time in a week. Review collected by and hosted on G2.com.

I appreciate the convenience of Dialpad Ai Voice for initiating communication with prospects by sending charts and data via SMS. The app is also easily accessible on mobile devices, so I don't have to switch between personal and business numbers when sending a quick message, which is invaluable in my line of work. However, it has great synchronization capabilities, allowing me to effectively use one device for both business and personal purposes - an absolute necessity. Review collected by and hosted on G2.com.

I dislike that Dialpad's Ai Voice frequently drops connections and does not always ask for user confirmation to reconnect. This leads to more time and effort being wasted unnecessarily when calls are dropped, as they need to be reestablished after the previous call has been disconnected. Review collected by and hosted on G2.com.

That it has these AI call summaries. It will summarze the whole call and give you important key points of it. So you blank out for a bit in the meeting. Review collected by and hosted on G2.com.

Nothing as of now. It has all the features a regular meeting software has and more. Review collected by and hosted on G2.com.

It helped me in every way as it has easen my process for support. Script option is also helpful which makes easy for us to understand if we miss anything. Review collected by and hosted on G2.com.

Call disconnection issue is there sometimes and sometimes it didnt catch correct words. Review collected by and hosted on G2.com.

I love the voice quality Dialpad Ai Voice provided. I was tired of poor-quality VoIP services and was looking for a good business phone, and Dialpad solved this issue. I recommend Dialpad to everyone who needs complete business phone solutions. Review collected by and hosted on G2.com.

There are no downsides of Dialpad. I'm not too fond of the poor connection warning it shows even when the internet connection is good. Other than this, they are doing pretty well. Review collected by and hosted on G2.com.