Dialpad Ai-powered customer communications platform Reviews - Page 35

I find Dialpad Ai Voce to be very practical and efficient! We can monitor each of our team members and their metrics are very functional and revealing. I totally recommend! Review collected by and hosted on G2.com.

I think the design and layout could be more intuitive and user friendly, aslo improve the looks to make it less institutional and more zen-like, if you know what I mean. We need more of that in offices! Review collected by and hosted on G2.com.

Dialpad meeting is an excellent resource, we use it frequently for productive meetings of the organization, and it has not given us any problems; on the contrary, the geographical limitation has disappeared because we can connect from anywhere with internet access, and the audio and video quality is excellent, in addition, the meetings can be recorded. Among other things, it also allows us to share screens, windows or applications, share information with others through chat, interact dynamically and make meetings much more efficient. The setup is simple, integrates seamlessly with many third-party tools, and the paid version's cost is affordable. Review collected by and hosted on G2.com.

When many participants are connected in the session, screen updates tend to be slower, although I think this is normal and has not been a problem in our meetings; on the other hand, users who do not use Chrome or have outdated browsers may encounter audio and video problems. Review collected by and hosted on G2.com.

One of the best tool to contact my connections through Dialpad, i have been using since two years and the best part is they give the automated script where we can easily understand the conversation. I would higly recomend this tool to my other colleages as they are working in different organization . Review collected by and hosted on G2.com.

nothing to dislike about this tool all good Review collected by and hosted on G2.com.

When we joined Dialpad 12 months ago we loved the ease of setup and support was absolutely fantastic. Overall, it used to be a fantastic service. Review collected by and hosted on G2.com.

As of the 1st of August, Dialpad has started charging us for every single inbound call we receive. There was no notice that this change would be occurring and I have received nothing to tell me what these call rates are. Our annual expense of $720 has now blown out to about $5,000. That's a 7-times increase. Overnight with no notice. And don't try to get a response from support anymore. You won't get one. I submitted multiple tickets recently and have not had a response to any of them. Review collected by and hosted on G2.com.

It helps alot in various things

1. Transcript

2. Voicemail

3. chat edditing Review collected by and hosted on G2.com.

it works but sometimes it transcript words is wrong. Review collected by and hosted on G2.com.

I find that using the contact centers helps me organize my different teams and identify where my calls are coming from. It allows me to enter the call more prepared knowing where the call is associated. It's beneficial in the sense that training new hires can see how and who is utilizing Dialpad and listen in on calls for training purposes. I like all the different options it gives you to sort calls. Review collected by and hosted on G2.com.

It occasionally dials from the wrong group and can cause confusion. This has only happened a few times. I'm sure it was a bug and can be resolved easily. Review collected by and hosted on G2.com.

It's very easy to keep a recording of every conversation or text message that I exchange with customers. It's also very easy to review all calls and texts. Pictures and videos come through easily. Review collected by and hosted on G2.com.

Sometimes the phone number that I use comes up as a strange number on our customers' Caller ID and people won't answer my calls. Sometimes the Dialpad freezes on me, but not very often. Review collected by and hosted on G2.com.

DialPad made having a central hub for calls and client management easy. Call recording was easily accessable and call monitoring was a bonus. DialPad made it very easy to track team members calls and maintain client communications. Review collected by and hosted on G2.com.

As a new user I spent a lot of time chatting with support to get solutions. The knowledge base is a great once you learn how to use it, but the search function is not the most intiuitive. Support seemed readily available and would offer a call back option to save your time. Review collected by and hosted on G2.com.

Dialpad is intergrated with front that makes it easy to use. Review collected by and hosted on G2.com.

You can't make the window small on your desktop like other dialer. Review collected by and hosted on G2.com.

Call analitics and integration with SalesForce. Review collected by and hosted on G2.com.

At this point I cant give many objections. I have been using it a few different ways latley and hopefully I can give more feedback at that point. Review collected by and hosted on G2.com.