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4,423 Dialpad Ai-powered customer communications platform Reviews
Overall Review Sentiment for Dialpad Ai-powered customer communications platform
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It helps me to connect with people outside country. Its app works on phone and dekstop allowing us to receive and send messages and calls form anywhere. Great accessibility. Review collected by and hosted on G2.com.
I find dekstop computer interface difficult to use. I have experienced times where there is no alert for a missed call or text message unless I check the application myself. Review collected by and hosted on G2.com.
Is very easy to work on, you can have a very easy customer support. Is very easy to integrate Review collected by and hosted on G2.com.
Currently it sometimes confuse or dont appear a message that has been send by a different person Review collected by and hosted on G2.com.
I love that it is so easy to search up a phone number and immediately be able to call or text, the interface is incredible! Very organized as well, with most recent messages on top of the list Review collected by and hosted on G2.com.
I have not encountered anything that I do not like Review collected by and hosted on G2.com.
The live transcript is easy to use and amazing Review collected by and hosted on G2.com.
The mobile app is difficult to use and does not fulfill all needs. Needs better User interface. Review collected by and hosted on G2.com.
I love that supervisors get pinged if there is a certain phrase said or tone of the call. It gives us more eyes on the issues from callers. Review collected by and hosted on G2.com.
I don't love that features we need cost extra. I also don't love that supervisors cannot pull any kind of call for the whole business, not just the call centers they're a part of. Review collected by and hosted on G2.com.
Dialpad AI Voice has amazing transcript feature. When we are talking to any person over dialpad that person voice script showing on the screen so its very easy to understand their accent. Review collected by and hosted on G2.com.
Sometimes we don't get ring when we call to other person and sometimes we are facing an issue connect the call. Review collected by and hosted on G2.com.
I like the features and interface of dial-pad the most. It is very easy to navigate through and use.Dialpad has been a smooth program I have not had any technical issues. It is very user-friendly and has a lot of cool features. Review collected by and hosted on G2.com.
I did not have any issues with dialpad. It has worked well for me in the last few months I have been using it. It is easy to navigate and has good quality connection when calling. Review collected by and hosted on G2.com.
The best, in my opinion, is that it is very reliable, and also it has an app that I can use on the computer, phone, and mobile devices. Basically, my business is near me at all times. I have used some other Apps like GrassHopper and Zoiper, this is by far the best. You guys have an amicable user interface that is easy to manage and a friendly user. In comparison to all the other dial apps, I have work in the past you guys are by far the best I like that you guys are on my phone send email notifications and keep my report handly at all times. Keep doing this great job you always do and I will keep recommending people to use it for personal or business-related, I have told all my friends about you guys and they love it as well. Review collected by and hosted on G2.com.
In my personal opinion. the only thing I don't like is that for my work habits I need to change phone numbers and area codes from 3 to 5 times per day and that I can not manage to send text messages from the same number without having to with users. I like the fact I can control my dial and it send me the reports daily monthly yearly etc. by far the best. Review collected by and hosted on G2.com.
