Dialpad Ai-powered customer communications platform
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Dialpad Ai-powered customer communications platform
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4.4 out of 5 stars
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Dialpad Ai-powered customer communications platform Reviews - Page 20

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Dialpad Ai-powered customer communications platform Suite Overview

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What is Dialpad Ai-powered customer communications platform?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Included with this Suite
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Dialpad Meetings

2,094 reviews

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Dialpad Connect

1,861 reviews

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Dialpad Support

277 reviews

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Dialpad Sell

192 reviews

Dialpad Ai-powered customer communications platform Details
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Seller Details
Seller
Dialpad
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Sydney P.
SP
Overview Provided by:
Sydney Perez

Recent Dialpad Ai-powered customer communications platform Reviews

Cecilia M.
CM
Cecilia M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Most efficient call software"
I like that dialpad allows me to have a number outside of my personal phone in order to answer calls.
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Dialpad Ai-powered customer communications platform Media

4,423 Dialpad Ai-powered customer communications platform Reviews

4.4 out of 5
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Dialpad Ai-powered customer communications platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad Ai-powered customer communications platformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Aaliya S.
AS
Sr. Consultant
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

Its extreamly easy to use for bigeners

All the features are well difined Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Sometimes the name doenst appear in the logs Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

We are able to call our techs from anywhere around the world Review collected by and hosted on G2.com.

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Hrithik G.
HG
Enterprise(> 1000 emp.)
Product Reviewed: Dialpad Connect
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

I think Dialpad is the best thing happened to our organization. It is the pillar of our communication to our candidates. The AI summary of the call and the call transcript is really accurate and helpful. It's integration with our software is really efficient. The call recording feature is a plus. We can quickly see all the analytics which is really helpful. I never faced any latency issues over call or text. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I have nothing to dislike about this software. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad is the pillar of our organization of communication. Review collected by and hosted on G2.com.

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Sara S.
SS
Practice manamger
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Dialpad Connect?

It hold patients and staff members accounatble on what was said during a call. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

nothing, we love everything Ai Voice has to offer Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Easy to have your phone for office anywhere you go. Review collected by and hosted on G2.com.

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Alexandra C.
AC
Office Manager and Executive Assistant
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Support
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Support?

Besides the desktop version, there's also the mobile version to use. Can have Dialpad basically anywhere. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Nothing really, I think it works great with our firm. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Getting away from standard desk phones. Review collected by and hosted on G2.com.

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Courtney H.
CH
Strategic Communications
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Support
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

The ai contact center has made our job as a remote team 10x easier in customer documentation, collaboration, analytics and communication. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

the only thing is the lack of integration or lack of ease Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

improved customer satisfaction, higher agent efficiency, increased sales, and greater agility in responding to market dynamics. For me, as a user of Dialpad AI Contact Center, these advantages translate into smoother operations, reduced stress, and more opportunities to focus on delivering exceptional service to customers. Review collected by and hosted on G2.com.

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Verified User in Banking
UB
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Connect
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

It has very user friendly UI. It has very good and clear call quality and it's full of features. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Nothing as of now. Everything is good. Keep up the good work. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

I use it for the IVA testing and the transcript feature is very much aligned with the tasks I am performing. Review collected by and hosted on G2.com.

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Michael K.
MK
Licensed Insurance Broker
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

It is easy to organize contacts, merge calls, and keep track of messages from my clients. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

No complaints. Everything works exactly as it is supposed to. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

I need to have a separate number for my work calls and dialpad solves that problem for me. Review collected by and hosted on G2.com.

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Alexei Z.
AZ
Admin Assistant
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Meetings
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Meetings?

easy to use and set up and sounds good on all lines. doesnt get too loud Review collected by and hosted on G2.com.

What do you dislike about Dialpad Meetings?

too many features sometimes is overwhelming to look at Review collected by and hosted on G2.com.

What problems is Dialpad Meetings solving and how is that benefiting you?

easy to keep people engaged and focused Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Connect
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

I appreciate the user-friendliness of this app; it requires no manual to use. Any new user can start using it immediately. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I found no dislike as of now. I really like to use it :) . Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

I use it to analyse the behaviour of our intelligent bot over call. Review collected by and hosted on G2.com.

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Prudence M.
PM
sales development rep
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Connect
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Dialpad Connect?

How it is easy to connect with other clients. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

There is nothing that I dislike much about the app Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Connect:

It is effiecient when wanting to make international calls Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Connecting with clients worldwide Review collected by and hosted on G2.com.

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