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3.9 out of 5
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Dialpad Ai-powered customer communications platform
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4,423 Dialpad Ai-powered customer communications platform Reviews
4.4 out of 5
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Overall Review Sentiment for Dialpad Ai-powered customer communications platform
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AF
Aracely F.
What do you like best about Dialpad Connect?
What I like best about Dialpad Ai voice is the number of features it has. For example, the texting and even the transcipt summaries with calls are great addditions that enhance the efficiancy of communication. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
Although Dialpad Ai voice is extremely easy to use, I would apprecaite some improvement with adding different languages so the Ai transcript is accurate. Review collected by and hosted on G2.com.
EM
Verified User in Manufacturing
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Sell
What do you like best about Dialpad Sell?
All of the AI features are very useful. Call summaries provide streamlined overview and action items so I can stop focusing on notes and instead be more present in the converation. Administration is pretty straightforward and intuitive. If I cannot figure it out, its typically documented in the help center. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Sell?
Limited group sizing makes it difficult to share share content between all users. Review collected by and hosted on G2.com.
TM
Tom M.
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
What do you like best about Dialpad Connect?
The transcripts prvided for calls along with the volume of data that DialPAd provides is so rich for our service company. The cusotmer support has been 5 star, alwas get our questions awsered in the first phone call. The abilty to leave our office and run the DialPad app on our mobile devices has been a value add. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Connect?
The call transcript AI feature has room for improvement. The clarity of the transript along with the accuracy is correct about 60% of the time. Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Sell
What do you like best about Dialpad Sell?
The seniment detection feature is supper cool as it provide the live sentiment which helps us to approach the customer accordingly Review collected by and hosted on G2.com.
What do you dislike about Dialpad Sell?
Every thing is good , but there is a scope of inprovement oin support service as sometime time it takes days to resolve the issue Review collected by and hosted on G2.com.
GD
Greg D.
UC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Support
What do you like best about Dialpad Support?
Dialpad realtime contacts update feature is supper cool which helps me in better relationship managment Review collected by and hosted on G2.com.
What do you dislike about Dialpad Support?
Overall experience is good but sometime the support ticketresolution takes serval days to get it resolved Review collected by and hosted on G2.com.
EP
Eldrin P.
JM
Julie M.
What do you like best about Dialpad Sell?
The system is very user-friendly. I have great real-time visibility. Being able to go back and listen to a call is invaluable for resolving customer complaints and training. Running analytics is very easy. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Sell?
The help/user support. You can ask the same question using different wording and will never get the same answer. Also getting a real person to assist is often a struggle. Review collected by and hosted on G2.com.
MM
Melissa M.
What do you like best about Dialpad Sell?
The AI meetings are HUGE, they are a great benefit to our business. In addition to the ability to do AI coaching has allowed up to keep our team up to date with all the lastest changes with our products. Review collected by and hosted on G2.com.
What do you dislike about Dialpad Sell?
Some of the intergration takes some time to get set up correctly, but ones it is set up you are good to go! Review collected by and hosted on G2.com.
FA
Fakhar A.
Sales Development Representative
Computer Software
Enterprise(> 1000 emp.)
Product Reviewed: Dialpad Meetings
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