Dialpad Ai-powered customer communications platform
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Dialpad Ai-powered customer communications platform
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Dialpad Ai-powered customer communications platform Reviews - Page 12

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Dialpad Ai-powered customer communications platform Suite Overview

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What is Dialpad Ai-powered customer communications platform?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Included with this Suite
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Dialpad Meetings

2,094 reviews

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Dialpad Connect

1,861 reviews

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Dialpad Support

277 reviews

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Dialpad Sell

192 reviews

Dialpad Ai-powered customer communications platform Details
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Seller Details
Seller
Dialpad
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Sydney P.
SP
Overview Provided by:
Sydney Perez

Recent Dialpad Ai-powered customer communications platform Reviews

Cecilia M.
CM
Cecilia M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Most efficient call software"
I like that dialpad allows me to have a number outside of my personal phone in order to answer calls.
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Dialpad Ai-powered customer communications platform Media

4,423 Dialpad Ai-powered customer communications platform Reviews

4.4 out of 5
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Dialpad Ai-powered customer communications platform Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for Dialpad Ai-powered customer communications platformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Emy E.
EE
Senior Onboarding Success Manager
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Meetings
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Validated Reviewer
Review source: Organic
What do you like best about Dialpad Meetings?

Easy to use. Set-up and integration was stress free. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Meetings?

Nothing for now. just the pricing i would say Review collected by and hosted on G2.com.

What problems is Dialpad Meetings solving and how is that benefiting you?

Outbound call, setting up appointments Review collected by and hosted on G2.com.

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Parth D.
PD
Technical Recruiter
Enterprise(> 1000 emp.)
Product Reviewed: Dialpad Meetings
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Validated Reviewer
Review source: Thank You page
What do you like best about Dialpad Meetings?

Its AI, and transcript feature and also Its cool how it integrated with my ATS jobdiva Review collected by and hosted on G2.com.

What do you dislike about Dialpad Meetings?

their are very few things to dislike so can't remember. Review collected by and hosted on G2.com.

What problems is Dialpad Meetings solving and how is that benefiting you?

It help me connect candidates across the entire USA and Canada. Review collected by and hosted on G2.com.

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Sheri M.
SM
Independent Demonstrator
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
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Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Dialpad Connect?

Easiest to set up and maintain compared to several others weve tried. Can port in my existing phone numbers. We use it daily and it was a seemless onboarding with zero downtime. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

would love more options for deskphones etc Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

need to be able to take calls from anywhere with one unified system. Needed a workforce set up with their own lines as part of the organization Review collected by and hosted on G2.com.

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Mitchell C.
MC
Sales
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Meetings
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Validated Reviewer
Review source: Organic
What do you like best about Dialpad Meetings?

Saves loads of time and simple to use, very well received Review collected by and hosted on G2.com.

What do you dislike about Dialpad Meetings?

Nothing , it works easy and setups quickly Review collected by and hosted on G2.com.

What problems is Dialpad Meetings solving and how is that benefiting you?

Quick to set up an external meeting Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
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Validated Reviewer
Review source: Organic
What do you like best about Dialpad Connect?

Saves me from having to use my personal cell to call people. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

How-Tos are confusing to read and understand. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

A replacement for very outdated landlines. Review collected by and hosted on G2.com.

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SOURYA M.
SM
Senior Business Analyst
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Meetings
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Meetings?

It has a clean and user firendly interface. Meetings can be joined without remembering any PINs. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Meetings?

Nothing to dislike as of now. Everything is perfect. Review collected by and hosted on G2.com.

What problems is Dialpad Meetings solving and how is that benefiting you?

It is helping to create and join virtual meetings without any hassle. It has a superior audio and video quality. The screen sharing feature makes it easy to present any information. Review collected by and hosted on G2.com.

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AH
Program Manager
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Support
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Support?

I like being able to review the previously recorded calls for the whole contact center in 1 centralized place within the DialPad app. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

I do wish we could fliter the recorded call list. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Previously, we used another platform that made it more complicated when it came to accessing recorded calls, the website and the DialPad app allow me to access the calls with ease. Also, coaching an Agent in training is very easy within the DialPad App. Review collected by and hosted on G2.com.

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Verified User in Mental Health Care
AM
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Support
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Support?

Firstly, we value the real-time visibility into the number of clients waiting on call. This feature allows both management and agents to prioritize and manage call flow efficiently, ensuring that no client is left waiting unnecessarily.

Secondly, once a call is connected, we can immediately see the client's issue, which helps us address their concerns more effectively and promptly. This visibility is crucial for delivering high-quality customer service and resolving issues swiftly.

Additionally, the transcription feature is incredibly beneficial. It allows us to search through past conversations easily, ensuring that we can refer back to specific details when needed. This not only improves our ability to follow up with clients accurately but also helps in training and quality assurance by providing real examples of client interactions.

Overall, Dialpad AI Contact Center enhances our ability to manage client interactions seamlessly, improves our response times, and ensures a higher level of service quality. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

One aspect we dislike about Dialpad AI Contact Center is its limited customization in tagging specific terms relevant to our healthcare industry. While the system seems proficient at automatically tagging conversations related to sales, it falls short in recognizing and tagging healthcare-specific terminology. This lack of industry-specific adaptability hinders our ability to efficiently categorize and retrieve conversations pertinent to our services, making it less useful for our particular needs. We would greatly benefit from a feature that allows us to train the AI to recognize and tag words and phrases commonly used in our healthcare interactions. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Dialpad AI Contact Center addresses several critical issues for us, leading to significant benefits:

Reducing Wait Times: By providing real-time insights into the number of clients waiting on call, Dialpad AI Contact Center helps us manage and distribute call loads more effectively. This capability enables us to minimize client wait times and enhance overall satisfaction.

Improving Call Quality: The system’s ability to display the client's issue as soon as the call connects allows our agents to address concerns more promptly and accurately. This immediate visibility into client needs ensures that our interactions are more focused and productive, ultimately improving the quality of our calls.

Enhancing Decision-Making for Agents: The AI-driven helpful tips provided during calls empower our agents to make better, faster decisions. These contextual prompts and suggestions help agents navigate conversations more efficiently, ensuring they provide accurate and relevant information to clients.

Overall, Dialpad AI Contact Center helps us streamline our operations, deliver higher-quality service, and support our agents in making informed decisions quickly. This combination of benefits contributes to a more efficient and effective contact center, ultimately enhancing the client experience. Review collected by and hosted on G2.com.

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Nick C.
NC
IT Operations Manager
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

I literally love everything about it. It is the best service we have ever purchased and wont look back. Its super easy to implement it into your business, the customer support is great, we love all of the features and its integrations are nice. We use it every single day. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I honestly haven't noticed any downsides. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It solved a lot of our customer services and guest related issues. Making it easier to come into contact with guests, owners, and more. Review collected by and hosted on G2.com.

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MJ
Systems Administrator
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Sell
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Sell?

Ease of use. We love using it for sales. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Sell?

N/A. Everything is great. Sometimes the reps get confused but not with the actual application. Review collected by and hosted on G2.com.

What problems is Dialpad Sell solving and how is that benefiting you?

Dialpad Ai Sales Center is the solution we've chosen and it does it's job well. Review collected by and hosted on G2.com.

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