Diabolocom Pros and Cons

Thank you Franck for your valuable feedback!

We're delighted that our intuitive and efficient solution helps you optimize your inbound call routing and enhances your daily operations.

Regarding integrations, we continuously expand our API capabilities and offer seamless connections with major CRMs and business tools. Additionally, we remain open to developing custom integrations to better meet your specific needs.

Your input is essential in shaping the evolution of our platform, and we truly appreciate your trust.

Thank you for your feedback—it’s invaluable in helping us improve our solution.

We’re glad to hear that performance tracking and our automated call campaigns bring value to your operations. Our unified platform ensures seamless management of inbound interactions and outbound campaigns, powered by advanced dialer technology for optimal efficiency.

We understand that encountering bugs can be frustrating. However, we continuously work on enhancing the stability and reliability of our platform, and we’re proud to have had no recorded outages in the past year. We’re at your disposal to learn more about the issues you’ve encountered and to find a solution that works for you.

Thank you Daniel for sharing your experience with Diabolocom!

We're delighted to hear that our native Salesforce integration allows you to manage interactions seamlessly within your CRM while ensuring a smooth daily experience for your call center users.

We understand that configuration plays a key role in optimizing your operations. Our team is constantly working on making this process even more intuitive and accessible, so that every user—regardless of technical expertise—can fully leverage our solution with ease.

Your feedback is invaluable in helping us enhance our platform, and we truly appreciate your trust. We remain at your disposal to support you every step of the way!

Thank you Francisco for your feedback and for trusting Diabolocom!

We're delighted to hear that you find our interface intuitive and that our scenario builder allows you to tailor workflows to your needs. Leveraging Webservices to adapt Diabolocom to your specific use case is one of our strengths, and we’re glad it adds value to your operations.

With native Salesforce integration, we aim to streamline both inbound and outbound calls directly from your CRM, enhancing efficiency for agents and supervisors.

At Diabolocom, we are fully committed to providing end-to-end support—from deployment and training to ongoing assistance—so you can make the most of our platform. We note your feedback on response times, and we are continuously working on optimizing them to ensure the best possible experience for you. Please know that we remain at your disposal for any support you may need.

Merci beaucoup pour votre retour détaillé !

Nous sommes ravis que la solution Diabolocom vous permette de gérer efficacement vos campagnes d’appels et de créer des SVI personnalisés en toute autonomie. Notre objectif est d’offrir une plateforme agile et performante, avec des mises à jour régulières pour répondre au mieux aux besoins de nos utilisateurs.

L’accompagnement client est une priorité pour nous. C’est pourquoi nous veillons à vous fournir des supports de formation clairs et complets, ainsi qu’un suivi personnalisé tout au long de votre utilisation, de la mise en production aux ajustements quotidiens.

Nous prenons bien note de vos remarques et nous restons à l’écoute pour améliorer votre expérience. Notre solution d’email fait actuellement l’objet d’optimisations continues pour une gestion plus fluide et centralisée des demandes clients. Pour le ticketing, nous proposons des intégrations avec des outils spécialisés comme Zendesk Support, Freshdesk et bien d’autres, afin de s’adapter aux workflows existants de nos clients.

Merci encore pour votre confiance et votre fidélité !