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Top 10 Desku.io Alternatives & Competitors

(31)4.8 out of 5

Explore the best alternatives to Desku.io for users who need new software features or want to try different solutions. Help Desk Software is a widely used technology, and many people are seeking high quality, powerful software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Desku.io include features and reporting features. The best overall Desku.io alternative is Tidio. Other similar apps like Desku.io are Intercom, FreshChat, Freshdesk, and Front. Desku.io alternatives can be found in Help Desk Software but may also be in Live Chat Software.

Best Paid & Free Alternatives to Desku.io

Tidio
Intercom
FreshChat
Freshdesk
Front
Zoho Desk
Zendesk Support Suite
LiveAgent

Top 10 Alternatives to Desku.io Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Desku.io stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Information Technology and Services, and Marketing and Advertising, and find the best product for your business.

Tidio

By Tidio

(1,614)4.7 out of 5

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Categories in common with Desku.io:

Reviewers say compared to Desku.io, Tidio is:

Slower to reach roi

See all Tidio reviews

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Desku.io:

Reviewers say compared to Desku.io, Intercom is:

Slower to reach roi

See all Intercom reviews

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Customerly

(35)4.4 out of 5

Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

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FreshChat

By Freshworks

(492)4.4 out of 5

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

Categories in common with Desku.io:

Reviewers say compared to Desku.io, FreshChat is:

Slower to reach roi

See all FreshChat reviews

Freshdesk

By Freshworks

(3,500)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Desku.io:

Reviewers say compared to Desku.io, Freshdesk is:

Slower to reach roi

See all Freshdesk reviews

Front

By Front App

(2,244)4.7 out of 5

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Categories in common with Desku.io:

Reviewers say compared to Desku.io, Front is:

Slower to reach roi

See all Front reviews

Zoho Desk

By Zoho

(6,198)4.4 out of 5

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Categories in common with Desku.io:

Reviewers say compared to Desku.io, Zoho Desk is:

Slower to reach roi

See all Zoho Desk reviews

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Desku.io:

Reviewers say compared to Desku.io, Zendesk Support Suite is:

Slower to reach roi

See all Zendesk Support Suite reviews

LiveAgent

By QualityUnit

(1,509)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Categories in common with Desku.io:

Reviewers say compared to Desku.io, LiveAgent is:

Slower to reach roi

See all LiveAgent reviews

Help Scout

By Help Scout

(407)4.4 out of 5

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

Categories in common with Desku.io:

Reviewers say compared to Desku.io, Help Scout is:

Slower to reach roi

See all Help Scout reviews

#10

Salesforce Service Cloud

By Salesforce

(5,607)4.4 out of 5

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Desku.io: