# Deskpro Reviews **Vendor:** Deskpro **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 97 ## About Deskpro Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences. ## Deskpro Pros & Cons **What users like:** - Users appreciate Deskpro's **ease of use** , thanks to its simple layout and intuitive setup for task management. (19 reviews) - Users value the **progress tracking feature** in Deskpro, enhancing task visibility and communication efficiency significantly. (16 reviews) - Users appreciate the **excellent support** and seamless upgrade process of Deskpro, enhancing overall satisfaction and efficiency. (13 reviews) - Users commend the **superior customer support** of Deskpro, appreciating the prompt and clear responses during upgrades. (11 reviews) - Users appreciate the **high customizability** of Deskpro, enabling tailored workflows and integration with existing systems. (11 reviews) - Intuitive (11 reviews) - Users love the **extensive customization options** in Deskpro, enhancing both user experience and integration with branding. (10 reviews) - Flexibility (8 reviews) - Simple (8 reviews) - User Interface (7 reviews) **What users dislike:** - Users report **ticketing issues** that hinder functionality, like search problems and frequent mobile app bugs. (9 reviews) - Users note the **limited localization features** in Deskpro, making multilingual support cumbersome and labor-intensive. (7 reviews) - Users experience issues with **ticket management** , where replies create new tickets and automation often fails. (7 reviews) - Users find Deskpro **not intuitive** , struggling with category selection and a challenging mobile experience impacting usability. (6 reviews) - Users express frustration with **UX issues** , including image formatting problems and an inconvenient interface for certain features. (6 reviews) - Bugs (5 reviews) - Lack of Features (5 reviews) - Software Bugs (5 reviews) - Users find the **complexity** in Deskpro's navigation and setup process could be improved for better usability. (4 reviews) - Users report **email communication issues** due to the default setting of sending notifications with ticket comments. (4 reviews) ## Deskpro Reviews ### 1. Helpful, responsive and easy to do business with. **Rating:** 4.0/5.0 stars **Reviewed by:** Mark M. | Sales and Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Deskpro?** Its simplicity to use for the agents, and its flexibility for admin. Info is clear an on hand. **What do you dislike about Deskpro?** Some of the reports that you might want are difficult to build in the first instance, but the Deskpro support team are happy to help when required. **What problems is Deskpro solving and how is that benefiting you?** Its made dealing with customers very simple and sharing notes, emails and other comms with other internal departmetns has been really helpful. But the most significant benefit is the automation and snippets. We have reduced our responce times significantly and improved our customer service levels. ### 2. Great help desk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Director, Systems & Strategic Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Deskpro?** It's easy to use, easy to implement, user friendly for both agents and customers, and powerful enough to support and streamline everyday processes. It has a good range of features and Deskpro's support team is also knowledgeable and helpful. **What do you dislike about Deskpro?** It's very user friendly, but some backend settings aren't well defined, so sometimes you have to figure them out using trial and error. **What problems is Deskpro solving and how is that benefiting you?** It allows us to support both internal and external customer support issues and allows us to , empowering us to track and streamline our processes. ### 3. Efficient and comprehensive ITSM solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Deskpro?** Deskpro has been a game-changer for our organization, seamlessly integrating into multiple departments. The Support Knowledge Base is a standout feature, providing extensive and well-organized resources that empower our team to resolve issues independently. Additionally, when we need to raise an issue, the Deskpro support team is impressively reactive, ensuring our concerns are addressed promptly and efficiently. **What do you dislike about Deskpro?** While Deskpro is robust, there is a bit of a learning curve for new users due to its extensive features. Some initial training and adaptation time are necessary to fully leverage its capabilities, but once past that, it proves to be an invaluable tool. **What problems is Deskpro solving and how is that benefiting you?** Deskpro is streamlining our ticketing process by automatically creating tickets from incoming emails. ### 4. Deskpro review **Rating:** 3.5/5.0 stars **Reviewed by:** Jason P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Deskpro?** The flexibility to direct and create tickets behind the scenes. Custom reports are also a big plus. **What do you dislike about Deskpro?** The search features need work it does not seem to perform a full text search. When creating tickets and trying to assign to users sometimes it won't show the user even if you type the name exactly the same. **What problems is Deskpro solving and how is that benefiting you?** Tracking incoming issues from clients, assigning them to techs. Tracking billings and resolutions. We also use the KB to document issues and resolutions. ### 5. Adaptable for your company **Rating:** 5.0/5.0 stars **Reviewed by:** Jack L. | IT Field Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Deskpro?** All the tools we need as a company are there and we can tweek as we go. Lots of support set up for new users. **What do you dislike about Deskpro?** When you open a ticket on your phone it doesn't neccessarily open the correct ticket. **What problems is Deskpro solving and how is that benefiting you?** The communication between our schools and our technicians are becoming more slick by the schools using the ticketing system and then our admin team deploying the ticket to the correct person ### 6. Great helpdesk solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Deskpro?** * Deskpro is an incredibly customizable helpdesk solution which is something we appreciated alot. While the implementation phase was rather long, at the end of the day we got exactly what we needed at a fair price. * As the person implementing the solution in our businesss, I was already very familiar with the user interface when we went live, but I'm very almost surprised how quickly our other agents caught on. * Deskpro's support team was and still is A-tier, quick to help with customization questions, squash bugs, and follow up when needed! * For us, the Teamviewer integration has been a huge help for us to help our customers faster. Machine translation has also been a huge help when communicating with customers globally. * Our customers and end users have been impressed with the new look and feel, as well as the Help Center. * 17 agents, handling 60-100 tickets per day. **What do you dislike about Deskpro?** * Rather large jump in price to upgrade to Professionel version. * Some submitted bug reports still hasn't been solved, and has no estimated resolution time - even after months. **What problems is Deskpro solving and how is that benefiting you?** The helpdesk system we came from was almost 15 years old and was no longer receiving updates. The modern facelift of Deskpro has made it so much easier for me and my colleages to help our customers, and we no longer hate using a helpdesk! The automation has helped us prioritize issues and resolve the most important stuff first. With proper SLA integration and automatic satisfaction requests we're not only able to keep track of the promises we make to our customers, we're also able to gauge customer happiness and reassess when a ticket was less than satisfactory. ### 7. Incredible experience from Deskpro **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine V. | Operations Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Deskpro?** It makes customer service so easy and it's makes me a better worker **What do you dislike about Deskpro?** I would like more instructional videos on youtube **What problems is Deskpro solving and how is that benefiting you?** It solved delays and customer response times ### 8. Deskpro has made managing my work load so much easier. **Rating:** 5.0/5.0 stars **Reviewed by:** John P. | Computer Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Deskpro?** It brings all the information together and allows you to manage tickets with ease. **What do you dislike about Deskpro?** It can feel very cluttered with the amount of information on screen. It would be nice to have an option for a simple view **What problems is Deskpro solving and how is that benefiting you?** Deskpro is managing our ticketing system makeing our lives easier. it is very customisable and is very scalable to our needs. ### 9. Helpdesk with many features **Rating:** 4.0/5.0 stars **Reviewed by:** Ben W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Deskpro?** UK based servers. feature rich and fairly easy to integrate. Very good and quick customer support **What do you dislike about Deskpro?** significant learning curve compared to other helpdesks, mainly due to the features and report dashboard **What problems is Deskpro solving and how is that benefiting you?** A central location for all customer support tickets across the business on UK hosted servers. lets us report on SLAs and helps us meet them before they fail. ### 10. A great, practical helpdesk solution **Rating:** 4.0/5.0 stars **Reviewed by:** Matt P. | Area Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2024 **What do you like best about Deskpro?** The flexability & functionality, in particular for me the ability to have separate ques for different classes of tickets monitored by various teams. **What do you dislike about Deskpro?** Personaly I find the UI sometimes makes the system look more complicated than it actually is. **What problems is Deskpro solving and how is that benefiting you?** Tiem taken to resolve cases can easily be monitored and gives full accountability of the users. ### 11. DeskPro is a cost efficient simple HelpDesk System **Rating:** 5.0/5.0 stars **Reviewed by:** Luke G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Deskpro?** Ease of use and cost. Was able to set up as a functional IT Help Desk within a week of contract being signed. **What do you dislike about Deskpro?** No complaints yet, support has been very helpful with resolving issues or custom configuration questions. **What problems is Deskpro solving and how is that benefiting you?** No previous Help Desk Ticking system in place. Keeping history in place for IT Department. ### 12. Medium Business - Great Results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Deskpro?** Deskpro has helped me and my team to keep track of all of the requests that came in. The reporting tools are great too, as it helps us to track different stats. **What do you dislike about Deskpro?** It can be hard to see which ticket that you have selected, if you have multiple tickets open at the same time. There is no difference in color between an opened ticket and the currently selected ticket. **What problems is Deskpro solving and how is that benefiting you?** Deskpro keeps our users requests in a neet and orderly system that allows us to provide excellent customer service to our team. ### 13. Revolutionary **Rating:** 5.0/5.0 stars **Reviewed by:** Emma C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Deskpro?** As a company, Deskpro has really transformed how we work, everything we need is implemented. The forms which have been created for us to use have everything we need. It's so simple and just works! **What do you dislike about Deskpro?** Occasionally, it says someone has written a comment which someone else has. **What problems is Deskpro solving and how is that benefiting you?** Organising our workload. ### 14. Clear and easy to use ticket system **Rating:** 5.0/5.0 stars **Reviewed by:** Craig B. | Area Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Deskpro?** User friendly, both for the agents and customers. Feature rich which enables excellent customer support. Intregarated well into our customers systems. **What do you dislike about Deskpro?** Albeit easy to recifty the notifications section can be somewhat lenghty in options. **What problems is Deskpro solving and how is that benefiting you?** Ticketing systems for our customers. ### 15. Deskpro Review **Rating:** 4.0/5.0 stars **Reviewed by:** Dan H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Deskpro?** Good user interface and easy to use, especially when in a rush. **What do you dislike about Deskpro?** Tickets can be slow to update meaning you end up on the wrong tickets after adding information/ changing status. **What problems is Deskpro solving and how is that benefiting you?** Place for all customers to log their issues. ### 16. DeskPro Support Software **Rating:** 5.0/5.0 stars **Reviewed by:** Cathleen V. | IT Systems Analyst, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Deskpro?** There are many upsides to using DeskPro. Emails alert you when you recieve ticket assignments. It's easy to use. There are many customizable options. I use it everyday. It is intergrated with our work platform and makes helping staff easier. **What do you dislike about Deskpro?** I haven't found a downside yet. If support is needed, they always do a great job helping to find a solution. **What problems is Deskpro solving and how is that benefiting you?** DeskPro helps to organize our ticketing system for our Help Desk. ### 17. Very easy to use helpdesk with a nice simple UI. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2024 **What do you like best about Deskpro?** Easy to create and assign tickets. It is also very customisable with our business. **What do you dislike about Deskpro?** Not much of a dislike but the default response to a ticket is email so we have to remember to click note otherwise we may accidentally email the customer something not relevent to them. **What problems is Deskpro solving and how is that benefiting you?** Since we have a wide range of schools we look after, Deskpro helps maintain support for all of them plus our employees. ### 18. Easy to use, I have it on my laptop and phone for work. Very efficient **Rating:** 4.5/5.0 stars **Reviewed by:** John P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Deskpro?** User Friendly, great for keeping notes, and working with collegues on ticktes **What do you dislike about Deskpro?** Filters are hard to manage, phone app is difficult to get around in **What problems is Deskpro solving and how is that benefiting you?** Keeping track of notes and word done ### 19. It was easy to get an understanding and find my way around the helpdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Deskpro?** Simplicity for both me and customers, it's easy to have a clean line of communication. **What do you dislike about Deskpro?** I wish there was a way that I could create groups or tags as well as filters so that I could identify the type of call using keywording. **What problems is Deskpro solving and how is that benefiting you?** We were struggling with the number of calls on previous systems and customer re-raising tickets as they couldn't see their old tickets. ### 20. glitchy **Rating:** 4.0/5.0 stars **Reviewed by:** Kara N. | admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Deskpro?** Organization of our tickets in one convenient place. **What do you dislike about Deskpro?** Deskpro tends to be glitchy and prevents us from using it successfully on a fequent basis. **What problems is Deskpro solving and how is that benefiting you?** Maintaining customer profiles. ### 21. Deskpro review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Deskpro?** Information is all in one place, able to have more than one case open, information is very clear, history **What do you dislike about Deskpro?** Some cases close after a period of time. Some information changes when you change a case from Quotes to Finance **What problems is Deskpro solving and how is that benefiting you?** Ease of use, all information in one place. Able to look back on closed cases for information, able to re-open cases ### 22. DeskPro review **Rating:** 3.5/5.0 stars **Reviewed by:** Erik J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2024 **What do you like best about Deskpro?** Customizable. The support. The HelpCentre is Easy to det up **What do you dislike about Deskpro?** Feels a bit slow in development, for exempel no AI yet. **What problems is Deskpro solving and how is that benefiting you?** Helt Centre solves self service for hustomters. ### 23. Provides a lot of functionality and useful to sort out work loads into manageable chunks. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Deskpro?** Lots of customisability to suport various needs and use cases. **What do you dislike about Deskpro?** User interface is unclear at times and takes time to learn your way around it. **What problems is Deskpro solving and how is that benefiting you?** Helping streamline flow of communication both internal and externally. ### 24. Helpful IT Support Ticketing Software at Competitive Price **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Deskpro?** Easy to manage support tickets with customers **What do you dislike about Deskpro?** DeskPro doesn't always QA their stuff so the functionality is sometimes wonky **What problems is Deskpro solving and how is that benefiting you?** Ticketing solution for IT support requests ### 25. Quick and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Deskpro?** Its ease of use and layout. The number of features to allow sorting of incoming tickects. The ease of implementation and integreation. Great customer support if you have any issues. **What do you dislike about Deskpro?** No notifications on updates to tickets either in the system or via email/teams **What problems is Deskpro solving and how is that benefiting you?** Ticket organization ### 26. Deskpro does everything a ticket system needs to do, but not much more than that. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Deskpro?** Tickets are easy to manage, and visibility of what other agents are doing is great. **What do you dislike about Deskpro?** The 'horizon' update was heavily focused on visual updates and hindered a lot of functionailty Deskpro previously had. **What problems is Deskpro solving and how is that benefiting you?** Organisation of tickets really helps productivity of the team. ### 27. Mostly good **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Deskpro?** Easy to use The tickets can be seen at one place. **What do you dislike about Deskpro?** Not very intuitive. Search for keywords has bugs. **What problems is Deskpro solving and how is that benefiting you?** Ticketing system ### 28. Affordable, Configurable Help Desk **Rating:** 3.5/5.0 stars **Reviewed by:** Kim G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Deskpro?** It's very customizable and relatively easy to use. **What do you dislike about Deskpro?** The reporting is difficult to customize to the same extent as the tickets and data input. **What problems is Deskpro solving and how is that benefiting you?** Staff submit their requests for support and DeskPro facilitates that intake and communication about each request ### 29. Excellent experience from start to finish **Rating:** 5.0/5.0 stars **Reviewed by:** Paul C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Deskpro?** DeskPro has transformed how we work on a daily basis, we had previously been using a custom built Helpdesk system and their support was awful, since moving to DeskPro the support has been fantastic and all our requests have been accommodated. We're very happy with our move to DeskPro! **What do you dislike about Deskpro?** We haven't found anything yet, every thing is working as expected! **What problems is Deskpro solving and how is that benefiting you?** DeskPro helps us to solve a huge problem we had checking 1000 mailboxes manually each day. ### 30. Collaboration system that allows to improve the work in the company !! **Rating:** 4.5/5.0 stars **Reviewed by:** Fabian M. | Software Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Deskpro?** Since we implemented this platform in our business system we can effectively provide excellent customer service and have a powerful and flexible very professional technical assistance software, which supports the entire team and arms and trains them with the tools that They need to solve any problem together, we can also provide better support using intelligent automation tools for the technical assistance service, thus eliminating repetitive tasks, saving time and reducing costs. It's a powerful multi-channel interface with which nothing slips through the cracks, making it easy to capture every interaction in the same place, no matter where it occurs. **What do you dislike about Deskpro?** It is a powerful tool that can be largely adapted to the business flow, but its CRM module is limited since there are no triggers available to maintain greater control of records and this can cause a problem in terms of time records that do not merge, in this way we can handle external plugins and sustain this void, so for us it is not a very serious problem and therefore we have benefited the most from this platform. **Recommendations to others considering Deskpro:** It is extremely influential for an advance in scale of any organization that needs to provide excellent service to customers, it is optimal to implement from SMEs to large companies. For its part, it is also Ideal apart from customer service, for product assistance and IT call center. Deskpro is a platform that offers a modern, real-time web interface, highly flexible configuration and easy and powerful automation. It includes a user portal with a professional knowledge base, as well as a powerful news publication that keeps all staff up to date, a powerful file hosting and live chat that can be added to the website with ease. **What problems is Deskpro solving and how is that benefiting you?** We have a shared inbox that provides the entire team with the collaboration necessary for any process that is executed, in turn, information from potential clients can be obtained quickly with the agent's instant messaging and internal notes, this information it is extremely valuable especially the one that concerns the performance of the technical assistance service which can be analyzed and evaluated with detailed reports. Likewise, we can make decisions based on critical and relevant data that are an important contribution to the support team. ### 31. The best quality and price software you can find for your company. **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos P. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Deskpro?** I like the software tool Deskpro Messenger allows me to provide excellent support to my website visitors anywhere, I can access the essential functions of the support service from a unique and intuitive interface, which I can incorporate where I need it most. **What do you dislike about Deskpro?** The software has many functions, it is very good, currently we have not been able to use all those functions offered by the software, very satisfied with those we have been able to use. **Recommendations to others considering Deskpro:** The software is excellent, offers features such as ticket, knowledge base, comments, chat among others. Your support is good, they have a good response time in any technical question or problem that arises in your application. **What problems is Deskpro solving and how is that benefiting you?** I use Deskpro software to provide excellent support every day. I take advantage every day of the powerful functions of the helpdesk to foster better and more meaningful relationships. The environment is perfect because I guarantee my customers satisfaction, all at a fantastic price. ### 32. Good No-Frills Helpdesk Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2019 **What do you like best about Deskpro?** We trialed a number of helpdesk solutions before selecting deskpro. Desktop shows a good deal of information on a single screen and is highly customizable. DeskPro support was readily available when we were setting up the software which was nice. When we needed to speak to a person, we had no trouble getting a hold of them. The knowledge base functionality is nice and knowledge base articles are edited from the same agent interface. The customer front end for Deskpro is user friendly. **What do you dislike about Deskpro?** The interface is a starting to look a little dated (As of September 2019). Customer support tells me a new interface is coming soon. The mobile app notifications seem to be hit or miss sometimes, but we have overcome this sms notifications which work better for us. I did bring this up to DeskPro support and they said they are working on this issue. I wish DeskPro had deeper integration into remote control software. It would be nice to link directly to ConnectWise Control based on asset number. It doesn't really have project tracking, but it can be worked in such a way that projects are tracked as tickets. **Recommendations to others considering Deskpro:** DeskPro is an easy company to work with and the software is highly customizable. **What problems is Deskpro solving and how is that benefiting you?** Deskpro has brought organization and unification to our small IT team. We used to handle service requests through email. Now all issues are tracked through DeskPro. We use time tracking and internal notes extensively.. We have also implemented text message notifications through an SMS gateway when new issues are submitted. ### 33. Great customer service platform **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Web developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Deskpro?** It is a great help desk software that helps you with everything you want and rely on. Helps you to solve your issues and answer all your questions. It klaso has live chat that helps you get the answers quickly. **What do you dislike about Deskpro?** This tool is great for use so I have nothing troubling with it. **Recommendations to others considering Deskpro:** It is very affordable and very easy to use. Its installation is also very easy and setup is uncomplex. It is very user-friendly and saves your time so I shall recommend it to all. **What problems is Deskpro solving and how is that benefiting you?** It is a powerful help desk software that is very flexible and is available all the time. Its interface is very easy to use that assist you in understanding its features well. You get the choice for taking the cloud or self-hosted help desk ### 34. Software with the best customer service for all sizes of businesses and industries. **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about Deskpro?** The software offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities. **What do you dislike about Deskpro?** It takes a little while to learn all the functions of the software, but after a few days, my company's staff got up to date and now it's easy to use. **Recommendations to others considering Deskpro:** I recommend the DeskPro software has a true business-to-business approach. **What problems is Deskpro solving and how is that benefiting you?** With the ticketing system tool, you have reduced our response time by keeping our customers happy, and it has also allowed each team member to know exactly what is happening with a customer instead of having to ask before doing something. ### 35. a bit tricky **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2019 **What do you like best about Deskpro?** It was great that the history of a conversation with clients would remain even after the owner of the project was not there anymore and it made things transparent and problems easier to investigate. **What do you dislike about Deskpro?** it was extremely hard to work with. getting reports for instance needs a bit of a deskpro type coding! You need to make sure someone invests enough time to learn the product and what can be done with it. **Recommendations to others considering Deskpro:** For big teams and organizations it will be a good investment. **What problems is Deskpro solving and how is that benefiting you?** It is great that every conversation is there, no email is missed as there is a time limit for responding to emails. ### 36. Excellent customer support environment **Rating:** 5.0/5.0 stars **Reviewed by:** Rocirys R. | Técnico de Soporte, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2018 **What do you like best about Deskpro?** The cloud support service from Deskpro offers a great support environment that has allowed us, as technical support analysts, to improve the support provided to our customers. It is a very comprehensive software and although it seems complicated to use, it is actually very easy. We find that Deskpro is an excellent software that is complete in all its functionalities, is totally intuitive to use, and the installation process is completely fast. **What do you dislike about Deskpro?** It has so many functions that sometimes I tend to make mistakes, but every day I learn something new about this application. **Recommendations to others considering Deskpro:** It is a very profitable application and has allowed us to meet our business demands. The attention to our customers has greatly improved. The graphical environment is completely user-friendly and can be customized. **What problems is Deskpro solving and how is that benefiting you?** Since we started using DeskPRO, we have improved our customer service management and this is excellent. ### 37. Intuitive Yet Powerful Online Help Desk Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew A. | General Manager, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2018 **What do you like best about Deskpro?** DeskPRO was very simple to set-up (less than one hour's time required) but at the same time DeskPRO online hosted platform is very powerful. Both internal staff and end users have a flexible, in-depth solution for creating and tracking new requests as well as a Knowledge Base that is easily searchable. DeskPRO's support in the UK is excellent and the CSRs there have been very helpful with any question asked. **What do you dislike about Deskpro?** Since DeskPRO is in the UK, the customer help desk doesn't seem to be available late in the typical U.S. work day. This isn't a serious compliant, however, as the UK help desk's early morning hours make up for this small deficiency. **Recommendations to others considering Deskpro:** DeskPRO is a very cost-effective, flexible and yet powerful online help desk solution for all of your staff and your clients. **What problems is Deskpro solving and how is that benefiting you?** Keeping track of client requests from an easy-to-access online portal. The online help desk portal is branded and allows customers to search a Knowledge Base before opening a new ticket request with us. Everything is provided for one flat monthly fee. ### 38. Deskpro **Rating:** 2.5/5.0 stars **Reviewed by:** Sal A. | Computer Installation Technician , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2019 **What do you like best about Deskpro?** I like you can add your profile pic on the account so customer can see you **What do you dislike about Deskpro?** Not organized ticketing system complicated and slow make the agent hard to type and search in the tools which takes more times and frustrating **What problems is Deskpro solving and how is that benefiting you?** For tech support tech companies, its cheaper for the company ### 39. Good helpdesk platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2018 **What do you like best about Deskpro?** -Simple UI -Integrates with Confluence well, allows for easy linking with system -Easy ticketing system and works well with other agents **What do you dislike about Deskpro?** -Sometimes buggy/slow -Lacks some features -Needs easier/more macro features **Recommendations to others considering Deskpro:** I recommend it to any company that requires helpdesk software. **What problems is Deskpro solving and how is that benefiting you?** -Solving customer problems -Simplifies ticketing and emailing customers ### 40. Deskpro is the tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2018 **What do you like best about Deskpro?** The best thing I like about Deskpro is how you are able to customize each users views. Each person on our Help Desk Team wants to see different things, and with this software you are able to. **What do you dislike about Deskpro?** The thing I dislike about Deskpto is that some of fields are required and can't change. **What problems is Deskpro solving and how is that benefiting you?** Using the built-in KB is great for helping the users. Also sorting and prioritizing tickets is really good with this software. ### 41. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Laura M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Deskpro?** The easiness to connect and self explanatory commands. **What do you dislike about Deskpro?** Too many features that aren’t used, perhaps more trainings would help to understand. **What problems is Deskpro solving and how is that benefiting you?** It helps to reduce the response time. ### 42. Fair **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Deskpro?** DeskPro is a great product to use for businesses, and working in a fast paced environment. DeskPro is reliable, and my company has not had any problems with it. **What do you dislike about Deskpro?** I do not have anything poor to say about this product. **Recommendations to others considering Deskpro:** A reliable service **What problems is Deskpro solving and how is that benefiting you?** DeskPro supplies reliable needs for loading data, and transporting files professionally, and safely. ### 43. DeskPRO review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2018 **What do you like best about Deskpro?** The User interface is very easy to use and consumer friendly. **What do you dislike about Deskpro?** However, the UI is also a little bit clunky and outdated. It needs to be revamped. **What problems is Deskpro solving and how is that benefiting you?** I am streamlining communications between different departments. Some benefits that result from DeskPRO are fast and efficient communication. ### 44. DeskPRO Recommendation **Rating:** 4.5/5.0 stars **Reviewed by:** Samreen V. | Member of the Board - Community Based Volunteer for iMentors and IWG, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2017 **What do you like best about Deskpro?** It is a great helpdesk software that will help you effortlessly manage your interaction with your target audience. **What do you dislike about Deskpro?** The color features seemed limited for the Deskrpo; not very smooth transition to setting the text message option. **Recommendations to others considering Deskpro:** Cost Effective; limitless user access **What problems is Deskpro solving and how is that benefiting you?** Currently using DeskPRO as a software for helpdesk ticketing process which also features to store Frequently Asked Questions (FAQs) in the knowledge base so you can search the database to accurately and timely answer the audience inquiries. Furthermore, if a question is not found in the knowledge base, you will be able to escalate the inquiry to get the appropriate answer as there are many levels of agents options available for the team. ### 45. Flexible and powerful helpdesk software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Deskpro?** Organization by teams, ability to customize, advanced integrations with systems such as OIM **What do you dislike about Deskpro?** Crashes occasionally, sometimes hard to undo something you do by accident **What problems is Deskpro solving and how is that benefiting you?** Customer support, triage between multiple teams in organization ### 46. Great High Speed Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph G. | IT / Security Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Deskpro?** Everything loads on a single page. I can open tons of tickets quickly and easily. The notification customization is great, love the chat popups for notifications. Very customizable system. Ability to merge tickets is amazing too. **What do you dislike about Deskpro?** It's very memory intensive. There are times the single tab will use a gigabyte of ram. **What problems is Deskpro solving and how is that benefiting you?** We use it for internal support, so we split between 2 departments in the same system. ### 47. Good CRM for basic small business needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2017 **What do you like best about Deskpro?** Ease of use. Customer Service is prompt. UI is straight-forward and easy to train new employees on. Customization is basic, while useful. Live chat was useful and available for reporting. Knowledge Base was simple yet sufficient. **What do you dislike about Deskpro?** Reporting was limited to pre-selected fields/variables and didn't capture historical information (such as open cases 1 year ago vs today). Knowledgebase did not support embedded .gif or reporting on user search term history/usage. **What problems is Deskpro solving and how is that benefiting you?** Basic customer service inbox system with groups, rules, reporting and hat. ## Deskpro Discussions - [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote - [View Deskpro pricing details and edition comparison](https://www.g2.com/products/deskpro/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-23+03%3A02%3A02+-0500&secure%5Bsession_id%5D=827b76e6-5432-4fe0-8b9b-54ea45d03139&secure%5Btoken%5D=13b56d9ce98086a944607ade194c7953b28813e17a8df39a0a4900a6596eaf0b&format=llm_user) ## Deskpro Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PeopleHR On-Premise](https://www.g2.com/products/peoplehr-on-premise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## Deskpro Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Deskpro Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,583 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,666 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews)