DeskDirector Pros and Cons

I can tell you that it makes things a lot easier. It takes care of a bunch of tasks automatically, and that really helps us keep our clients happy and our relationships with them strong. Review collected by and hosted on G2.com.

The inability to use DeskDirector via my phone creates difficulties for someone who conducts a considerable amount of work on such a device. Being unable to access Desk DIrector through my phone creates inconvenience despite doing most of my work there. Review collected by and hosted on G2.com.

It has very good customer support. It provides powerful reporting and analytics tools. It can easily be accessed in mobile phones. It helps us to automate the process. Review collected by and hosted on G2.com.

It becomes very bugy at sometimes. Although it does provide integration, but those integration with other software becomes very challenging at times. In base version, it has very limited features. Review collected by and hosted on G2.com.

With the help of deskdirector it is easy to manage the service request by clients and as a end user client also it is more user friendly than any other ticket management softwares. Review collected by and hosted on G2.com.

It is little bit costly for for startup like us. Review collected by and hosted on G2.com.

It automated workflows which helps to maintain client relationship and helps in getting the requirements done in time. Review collected by and hosted on G2.com.

APIs configuration sometimes makes it more complicated to handle the automation which further slows down the process.

Overall it is more useful to use. Review collected by and hosted on G2.com.

Deskdirector was really helpful when it comes to management for issues that came frkm clients as they are able log the issues without any problem hence easy for us to resolve without getting into meetings, hence saving time. Review collected by and hosted on G2.com.

Deskdirector does not provide much flexibility as atlassian's jira does when it comes to ticket management Review collected by and hosted on G2.com.

Desk director is easy to setup and use. We use this product for creating our support tickets and it is very helpfull Review collected by and hosted on G2.com.

There is no mobile application and categories are defines specifically and there is inconvenience while using APIs Review collected by and hosted on G2.com.

It's very easy to use for end customers. Client facing portal is professional with ease of use. Better custom forms and email engine. Easy way to integrate with customers Review collected by and hosted on G2.com.

Building the sefive catalog is very difficult with how the forms are constructed. Building sercive catalog is difficult. Review collected by and hosted on G2.com.

Its a great tool to automate easy task and save a lot more time Review collected by and hosted on G2.com.

It can have more options to automate in more methods Review collected by and hosted on G2.com.

We wanted a straightforward solution to engaging customer service agents with our customers. The chat solution within DD gives our customer service agents the confidence to start the troubleshooting process with the customer. Review collected by and hosted on G2.com.

We focus a lot on categorization of tickets; that is, we have project-specific categories and subcategories that change dynamically based on project selection. Perhaps the presentation of categorization options could be more robust. However, I am still new to the program and may have not fully explored all global settings. Review collected by and hosted on G2.com.

we provide software as well as manage services. We had no way to have an ongoing conversation with our clients on the services end. And we did not want them creating tickets for a tech team. We use this service mainly to help our professional service team. Review collected by and hosted on G2.com.

there's no way to use the application on mobile. I do a large amount of work from my phone and this is inconvenient. Review collected by and hosted on G2.com.