Top 10 Desk365 Alternatives & Competitors

Top 10 Alternatives to Desk365 Recently Reviewed By G2 Community

#1

Zoho Desk
By Zoho
(6,198)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Desk365:
• Help Desk
Try for free
Reviewers say compared to Desk365, Zoho Desk is:
Slower to reach roi
See all Zoho Desk reviews
#2

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Desk365:
• Help Desk
Try for free
Reviewers say compared to Desk365, Zendesk Support Suite is:
Slower to reach roi
See all Zendesk Support Suite reviews
#3

Freshdesk
By Freshworks
(3,500)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Desk365:
• Help Desk
Try for free
Reviewers say compared to Desk365, Freshdesk is:
Slower to reach roi
See all Freshdesk reviews
#4

LiveAgent
By QualityUnit
(1,509)4.5 out of 5
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Categories in common with Desk365:
• Help Desk
Try for free
Reviewers say compared to Desk365, LiveAgent is:
Slower to reach roi
See all LiveAgent reviews
#5

Jira Service Management
By Atlassian
(779)4.2 out of 5
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Categories in common with Desk365:
• Help Desk
Reviewers say compared to Desk365, Jira Service Management is:
Slower to reach roi
See all Jira Service Management reviews
#6

Help Scout
By Help Scout
(407)4.4 out of 5
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
Categories in common with Desk365:
• Help Desk
Try for free
Reviewers say compared to Desk365, Help Scout is:
Slower to reach roi
See all Help Scout reviews
#7

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Desk365:
• Help Desk
Try for free
Reviewers say compared to Desk365, Salesforce Service Cloud is:
Slower to reach roi
See all Salesforce Service Cloud reviews
#8

Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with Desk365:
• Help Desk
Try for free
Reviewers say compared to Desk365, Intercom is:
Slower to reach roi
See all Intercom reviews
#9

HubSpot Service Hub
By HubSpot
(2,492)4.4 out of 5
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.
Categories in common with Desk365:
• Help Desk
Try for free
Reviewers say compared to Desk365, HubSpot Service Hub is:
Slower to reach roi
See all HubSpot Service Hub reviews
#10

Front
By Front App
(2,244)4.7 out of 5
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Categories in common with Desk365:
• Help Desk
Try for free
Reviewers say compared to Desk365, Front is:
Slower to reach roi
See all Front reviews