Desk360 Pros and Cons

East to accessible and hassle-free very nice Review collected by and hosted on G2.com.

Sometimes it takes too much time to load the screen Review collected by and hosted on G2.com.

Whatsapp Business API and official partnership with Meta makes it much easier to integrate cross platforms. Review collected by and hosted on G2.com.

a little bit hard to customise the main screen. I would prefer blocks that I can change whatever metrics or screens I work with more

there's bo customer service in a customer service app! Review collected by and hosted on G2.com.

The technical support team and the help of the project manager were invaluable to us. Review collected by and hosted on G2.com.

We did not encounter any disadvantages during the process. Review collected by and hosted on G2.com.

Being able to see messages from all platforms in one place with Desk360 is a very good feature, and also being able to create a Desk360 help page is a very good feature. The things I don't like are in the other question. Review collected by and hosted on G2.com.

In Desk360, there is only one feature I don't like: the chat widget could have a more attractive design and include more elements. There is no other feature I dislike. Review collected by and hosted on G2.com.

Such an easy process from ticket to solution.

The support is spot on! Review collected by and hosted on G2.com.

Nothing really to dislike. The clutter is mildly annoying, but not enough to complain. Review collected by and hosted on G2.com.

The ui is very pleasing and easy to use while ticketing Review collected by and hosted on G2.com.

Sometimes there are some server sided issues which impacts the usage for this tool Review collected by and hosted on G2.com.

It allows us to provide customer support in many languages. We collect all channels in one place. It is very simple to use and has a great interface. Review collected by and hosted on G2.com.

There isn't really a point I don't like. There is a team open to feedback. They listen to everything we want to be better. The most important point that could be better is that chat conversations do not occur as tickets. Review collected by and hosted on G2.com.

With few agents we could manage a big traffic of customer needs easily. It has a functional and simple interface that you don't need a training before using it. Review collected by and hosted on G2.com.

There's 12 communication channels but I hope linkedin will be added to the channels too. Review collected by and hosted on G2.com.

The User Interface is one of the best features of Desk360. This includes the amazing feature of next-gen shared inbox, where you have the ability for you and your customer support team to easily access and respond back to all of your clients messages coming from split-up channels. And the best part is, this can be done all at the same time. Efficiency is key! You save a ton of time with this amazing feature. Review collected by and hosted on G2.com.

I strongly feel the Mobile Application for Desk360 can be developed in a much better way. For some reason, job-sharing arrangements doesn't seem to function properly. Review collected by and hosted on G2.com.

I love that you can create quick answers for the most common and frequently asked questions so that you don't have to write same answers to the same questions all the time. That way, you save time, and Desk360 allows you to keep those quick answers in different languages for a specific question. Therefore, if you are operating in different countries and languages simultaneously, it is perfect for you. Review collected by and hosted on G2.com.

I wish once a user that has already created a report ticket creates a new report ticket again, those two tickets were looking related to each other in the system. Therefore, I would just know if it's user's first time asking something or not, etc. Review collected by and hosted on G2.com.