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Desk360
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Desk360
By Teknasyon
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4.5 out of 5 stars
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Desk360 Reviews & Product Details - Page 3

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Desk360 Overview

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What is Desk360?

Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance!

Desk360 Details
Discussions
Desk360 Community
Languages Supported
English, Turkish
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Product Description

A cloud-based omnichannel customer support platform with 360-degree customer view and an inbox for your mobile apps or websites. Integrated into more than 10 different channels, Desk360 helps you to manage all customer requests on one page and offers detailed reports on both products and users. In addition, by assigning special agents to each product, it allows to choose who will be responsible for which project, encourages cooperation between teams and helps increase their performance.

How do you position yourself against your competitors?

Desk360 fully integrates with the most widely used business communication platforms like Slack, Trello, and JIRA without the need for any third-party tools, ensuring your data won’t be shared with third-party entities.

We fully support our clients, not just their customers. When a client faces an issue, instead of sending them pages upon pages of documentation, we offer comprehensive live support. Every client of ours have a dedicated Integration Specialist and a Success Manager, so they can reach out to their contacts directly if something goes wrong.

There are no additional charges for custom development. Allowing brands to provide top-notch support to their customers is our first priority. Also, we offer a very streamlined and intuitive user interface, allowing the user to get started in minutes. No steep learning curves here.

Seller Details
Seller
Teknasyon
Year Founded
2013
HQ Location
İstanbul, Maslak
Twitter
@TeknasyonTech
6,932 Twitter followers
LinkedIn® Page
www.linkedin.com
370 employees on LinkedIn®
Nil T.
NT
Overview Provided by:
Nil Tuna

Recent Desk360 Reviews

Azra N.
AN
Azra N.Small-Business (50 or fewer emp.)
4.5 out of 5
"product review for Desk360"
East to accessible and hassle-free very nice
Read more
Bulut K.
BK
Bulut K.Small-Business (50 or fewer emp.)
1.0 out of 5
"One Inbox For All"
Whatsapp Business API and official partnership with Meta makes it much easier to integrate cross platforms.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Efficiently Smart"
Such an easy process from ticket to solution. The support is spot on!
Read more

Desk360 Pricing

Basic Plan
$0.00
Per Month
Business Plan
$24.00
Per Month
See all 2 Desk360 pricing levels
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Desk360 Media

Desk360 Demo - Next-Generation Inbox
All messages from each platform in one inbox which we have designed to be faster in every way. Save time and increase your team’s efficiency with Desk360’s next-gen inbox!
Desk360 Demo - Real Time Dashboard
You can instantly monitor your support request trends and the performance of your support team.
Desk360 Demo - Quick Answers
Answer frequently asked questions easily and fast with quick answers that you can create in 40 languages.
Desk360 Demo - Self-service Options
Offer self-service options to your customers to let them find answers to their questions and save time.
Answer a few questions to help the Desk360 community
Have you used Desk360 before?
Yes

55 Desk360 Reviews

4.5 out of 5
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55 Desk360 Reviews
4.5 out of 5
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Desk360 Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Desk360Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Burçak K.
BK
COO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Desk360?

Easy to connect to all social media and live chat. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

Screen Theme of the Desk360 and couldn't send any new user login informations to regarding user email automatically. Review collected by and hosted on G2.com.

Recommendations to others considering Desk360:

You can use to manage all comments about your company Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

Manage problem all comments in the different applications. Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Desk360?

It is very usefull for the contacting with end-users Review collected by and hosted on G2.com.

What do you dislike about Desk360?

It is not dislike but I would like to see more channels Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

Communicating with customers Review collected by and hosted on G2.com.

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burak i.
BI
Müşteri İlişkileri Yöneticisi
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Desk360?

Easy to use, easy to reach, suitable for anyone in business Review collected by and hosted on G2.com.

What do you dislike about Desk360?

Sometimes is slow, but no big deal. Need improvement, but on little points. Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

With my company, we need to connect with customers in so many channels. Desk360 connects them together. Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Desk360?

The simplicity of its design and how easy it is to follow any task or SLA. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

The down side is, it takes around 5-10 minutes to receive the "ticket" after the actual mail arrives to e-mail inbox. Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

We are receiving all inquiries in Desk360. Receive it on one page, create reports that is helpful to follow up agent performance & inquiry volume. Review collected by and hosted on G2.com.

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Samet I.
SI
IT manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Desk360?

user interface is very easy to use and simple Review collected by and hosted on G2.com.

What do you dislike about Desk360?

some modules need improvement eg calendar Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

sorting and evaluating customer requests Review collected by and hosted on G2.com.

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ERKAN U.
EU
Customer Experience Department Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Desk360?

I LIKE CUSTOMER SERVICE SOCIAL MEDIA OMNICHANNEL PROGRAMS Review collected by and hosted on G2.com.

What do you dislike about Desk360?

C2C MARKETERS SHOULD ALSO BE ADDED. OMNICHANEL REMAINERS NEED IMPROVEMENT Review collected by and hosted on G2.com.

Recommendations to others considering Desk360:

The system should be shaped according to all e-commerce usage and include every need. Otherwise, I have to use a new program for every need. Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

Being able to receive customer feedback and experiences simultaneously is excellent. Review collected by and hosted on G2.com.

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FG
Software Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Desk360?

competitive price, easy installation, friendly support team Review collected by and hosted on G2.com.

What do you dislike about Desk360?

Slight delay problem in switching between pages, inability to assign roles to the team in social media management Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

I manage all the positive/negative feedback my customers say about me from a single panel and make my job much easier. Review collected by and hosted on G2.com.

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Erkmen E.
EE
Co-founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Desk360?

A turnkey product.

Replying Google Play and App Store reviews alongside social media and in-app channels in one platform. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

The user interface for in-app messaging could be a bit more minimalistic. Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

Trying to steer a product ship through a global pandemic would be difficult for anyone. We were operating in one of the unlucky industries that forced us to pivot. We needed turnkey solutions to help us create our product as fast as possible, including collecting reviews and manage our users' happiness. From the beginning of the pivot to the launch on iOS and Android, Desk360 provided us with a platform that allowed us to adapt quickly to our users’ needs.

Desk360 has a very wide scope of integrated customer support channels including gathering all App Store, Google Play, all widespread social media channels, and in-app messaging. This was another big gain for us because we offer our product in 8 languages, and all support is given by native speakers. Thus, aligning all customer support team members through different products would be another problem which we would have to solve. Desk360 gathered all our customer support channels in one platform, conveniently. Review collected by and hosted on G2.com.

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Murat O.
MO
Cto
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Desk360?

The user interfaces are very useful. We quickly set up and started monitoring all our social media accounts. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

No feature was complex to use for us.... Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

We can quickly resolve the comments that we cannot follow on all social media. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Program Development
AP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Desk360?

It is very nice to manage multiple products from a single screen. Instant feedback from within our mobile application provides a great experience for our customers. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

It is a product open to development. Doesn't have a feature that doesn't meet our needs. Review collected by and hosted on G2.com.

Recommendations to others considering Desk360:

You can manage all support requests in one place. Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

We support our customers for our mobile applications. We manage all the evaluations coming to our mobile applications from a single screen. Review collected by and hosted on G2.com.

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Desk360 Categories on G2
Help Desk
Help Desk

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Desk360