Dental Intelligence Engagement Pros and Cons

My patients love they can text and communicate through the platform, and love the ease in which they receive intake forms, and treatment plans. Patients also love the check in features, and a buzz is beginning with my loyalty rewards program! My staff also loves being paperless! My staff is very excited with the new live ops feature, and can’t wait for the online scheduling. Did I mention, the modento team is awesome!? They are friendly, respond quickly to any questions, and are great with support! I will most definitely will be recommending Modento my colleagues. Review collected by and hosted on G2.com.

I wish Modento had it's own platform, and was not browser based. Review collected by and hosted on G2.com.

Being able to instantly communicate with patients (text), the ability to send paperwork, tx estimates, bulk emails through our Modento portal Review collected by and hosted on G2.com.

Inability to send a tx estimated and a consent for tx together. Also getting spam messages that can't seem to get rid of Review collected by and hosted on G2.com.

I like everything about Modento. The easy of use, the setup, the customer support and the overall product itself. We are a pediatric dental office and we use it for our forms, scheduling, sending paperwork, checking people in, reviews, reminders etc. I love that it is completely automated, my staff just makes an appointment in the dental software we use and the complete patient experience from that point on is on autopilot. The patients get the paperwork, they get reminders if they dont do the paperwork ahead of time, they get reminders about their appointment time and they get a review link after. It has definitely helped boost our patient attendance rate, reduce our cancellations and helped us get a lot of stellar reviews. Review collected by and hosted on G2.com.

There is nothing I dislike thus far, in products like these customer service is what is lacking but the counterfactual is true for Modento, they have phenomenal support. My staff texts, emails them with dumb queries all the time, they are always patient and quick at finding a solution Review collected by and hosted on G2.com.

Modento is what every front office person hopes for! If you are busy office or a small office.....this will be your best friend. We have tried other services and nothing has compared to the customer service you get with Modento! Almost all of our paper work is finished prior to the patient arriving for the appointment including consents. Less chair time is taken up and appointments stay on schedule when things are completed ahead of time. It automatically sends paperwork to the patients so that is helpful and not one more thing to think of in your day. I love that we can send billing statements electronically, reducing paper and stamps! Review collected by and hosted on G2.com.

Our current system is Dentrix and not all of Modento's features are linked with Dentrix. So we are not getting the full impact of what Modento could do for our practice. Review collected by and hosted on G2.com.

Love that I can access patients messages from my phone! It sends communications to the patients automatically and imports it all to their file! Very user friendly!! Review collected by and hosted on G2.com.

So far there isn't a whole lot we don't like. Perhaps that the app could do more that the browser does Review collected by and hosted on G2.com.

The covid prescreening being automated is a huge help!! All forms get saved into the smart doc which is super convenient. Most new patients have all their paperwork completed prior to stepping into the office which makes the whole appointment run smoothly! Review collected by and hosted on G2.com.

Not much. It can be tricky to change who the texts go for parents of kids. Review collected by and hosted on G2.com.

So many features that make our lives easier and run smoothly. The front desk loves the check-in and all the messages sent to patients. Saves time. Review collected by and hosted on G2.com.

I have only had it for a month but so far I have no dislikes Review collected by and hosted on G2.com.

New patient paperwork via Modento saves us a lot of time, less errors and more thorough Review collected by and hosted on G2.com.

I wish we could send forms to our browser to fill out with the patient for those who struggle to do it on their own Review collected by and hosted on G2.com.

The seemless integration between Open Dental and Swell creates a great synergistic Patient Management solution for our practice. Review collected by and hosted on G2.com.

We didn't switch earlier. We would like that Live-Ops feature had a stand-along application instead of being browser based but its not a deal breaker. Review collected by and hosted on G2.com.

communication/texting capabilities and text to pay. My staff loves Modento and has made them much more efficient at their jobs and has made multi-tasking much easier Review collected by and hosted on G2.com.

Wish live ops had pop-up notifications or alerts you could hear Review collected by and hosted on G2.com.