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Dental Intelligence Engagement Reviews & Product Details

N S.
NS
Benefits Coordinator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Dental Intelligence Engagement?

The system is very user-friendly and easy to customize. The support staff has always been excellent and very responsive to our questions and adding new features based on office needs. Review collected by and hosted on G2.com.

What do you dislike about Dental Intelligence Engagement?

I wish it had a little bit more of an analytical component. Review collected by and hosted on G2.com.

What problems is Dental Intelligence Engagement solving and how is that benefiting you?

Modento is an excellent way for us to communicate with patients quickly and effectively for the office and our patients. They love the reminders and being able to check-in when they arrive. For families, it is excellent to manage everyone's information and appointments all in one place. Review collected by and hosted on G2.com.

Response from Kelly Kaufman of Dental Intelligence Engagement

Hi there! Thank you so much for leaving us a review. I'm glad to hear that your patients love Modento and are enjoying the benefits of the virtual check-in and family management!

Dental Intelligence Engagement Overview

What is Dental Intelligence Engagement?

Dental Intelligence Engagement makes managing your patient communications is finally as effective and simple as you’ve always wanted it to be. This modern, touchless solution prioritizes the patient experience so you can enjoy faster, more frequent responses that eliminate hundreds of hours of front desk work. Connect with patients anytime, anywhere. Dental Intelligence is the only end-to-end practice performance solution in dentistry. We help practices increase production, visits, and collections while decreasing overhead using actionable insights and automation.

Dental Intelligence Engagement Details
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Product Description

Our cloud-based, user-friendly patient communication and engagement platform is a truly all-in-one solution to the everyday needs of your dental practice. Our HIPAA-compliant dashboard offers best-in-class digital forms and consents, two-way patient communication, intraoffice communication, automated appointment reminders/confirmations/reviews/recalls, a customized app-based loyalty program, and much more! Modento seamlessly layers on top of your Practice Management System to improve your daily efficiency and save your staff hours of time scanning documents and making phone calls. Modento is helping offices across the country improve their case acceptance, acquire and retain more patients, and increase their profitability. Visit our website to schedule your free demo today and see how Modento can make your life easier.

How do you position yourself against your competitors?

Founded by a software developer and a dental hygienist, Modento was created BY people in dentistry FOR people in dentistry to fill the gaps in existing dental software – and to do it all within a single platform. Modento's customer service is one of our greatest assets; we are committed to continuously listening to our users' feedback to gear product updates and feature development as we strive to bring you the best patient engagement platform on the market.


Seller Details
Year Founded
2011
HQ Location
Pleasant Grove, Utah
Twitter
@dental_intel
1,424 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®

Kelly K.
KK
Overview Provided by:

Recent Dental Intelligence Engagement Reviews

NS
Nicole S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Time Savers!"
Dental Intel is amazing at putting together lists for you to work off of to keep track of treatment that is needed to be scheduled.
Diwakar A.
DA
Diwakar A.Small-Business (50 or fewer emp.)
4.5 out of 5
"A streamlined front desk work to offering online scheduling and many more automated features."
It's user-friendliness and ease of customization.
Janice H.
JH
Janice H.
5.0 out of 5
"Modento is a fantastic addition to our world of dentistry"
User friendly for letting patients book an appointment at their convenience. Working with the training staff is so helpful. I am a dental consult...
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Dental Intelligence Engagement Media

Dental Intelligence Engagement Demo - Go Paperless
User-friendly digital forms & consents make patient intake a breeze for your front desk. Allow patients to digitally review, sign and submit treatment plans in minutes. Pull treatment plans right from your PMS and customize for each patient.
Dental Intelligence Engagement Demo - Simplify Patient Communication & Provide a Modern Patient Experience
From 2-way communication to email marketing campaigns with built-in analytics to ringless voicemail drops, we simplify communication so you can communicate with patients the way they prefer.
Dental Intelligence Engagement Demo - Easy Revenue Cycle Management
Reduce your AR days with Insurance Eligibility Verification, fast & accurate claims processing, an integrated payments solution with online payment options & in-office terminals. Also, offer patient financing in-house.
Dental Intelligence Engagement Demo - Align Your Team & Streamline Efficiency
Connect during the day from anywhere with team chat & optimize patient flow with LiveOps®.
Dental Intelligence Engagement Demo - Uncover Hidden Opportunities & Increase Production
Our Online Scheduling lets your patients schedule fully booked appointments directly into your practice management system anytime, and from anywhere. Patients can easily view available openings in real time, select appointment time slots that work best for them, and book appointments online.
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26 out of 27 Total Reviews for Dental Intelligence Engagement

4.9 out of 5
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Dental Intelligence Engagement Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for Dental Intelligence EngagementQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
NS
Office Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Thank You page
What do you like best about Dental Intelligence Engagement?

Dental Intel is amazing at putting together lists for you to work off of to keep track of treatment that is needed to be scheduled. Review collected by and hosted on G2.com.

What do you dislike about Dental Intelligence Engagement?

Have not come across anything that we do not like! Review collected by and hosted on G2.com.

What problems is Dental Intelligence Engagement solving and how is that benefiting you?

Tracking all treatment that needs to be completed and integrating with our practice management software. Review collected by and hosted on G2.com.

Diwakar A.
DA
Digital Marketing Executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dental Intelligence Engagement?

It's user-friendliness and ease of customization. Review collected by and hosted on G2.com.

What do you dislike about Dental Intelligence Engagement?

nothing really prominent that I dislike though Review collected by and hosted on G2.com.

What problems is Dental Intelligence Engagement solving and how is that benefiting you?

Appointment scheduing and billing is really easy and convenient. Review collected by and hosted on G2.com.

Janice H.
JH
Owner - Janice Hurley Dental Consultant and Speaker Expert on Dental Image & Branding
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dental Intelligence Engagement?

User friendly for letting patients book an appointment at their convenience. Working with the training staff is so helpful. I am a dental consultant and I had previously recommended other patient communication software - their customer service was very poor. Modento has really delivered on their promises. A great addition to our dental world. Chase & Brainne have been terrific. Review collected by and hosted on G2.com.

What do you dislike about Dental Intelligence Engagement?

Nothing yet - I will indeed let you know when I find something Review collected by and hosted on G2.com.

What problems is Dental Intelligence Engagement solving and how is that benefiting you?

Patient scheduling - morning huddle practice analytics patient payments - finding outstanding treatment Review collected by and hosted on G2.com.

Cassie J.
CJ
Front Office Assistant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dental Intelligence Engagement?

I love that we can create templates to send out to patients for frequently encountered situations.

And your response time has increased, without the option of leaving a voice mail. Review collected by and hosted on G2.com.

What do you dislike about Dental Intelligence Engagement?

I would rather not have to click "post to ledger" for each individual payment received; something like a "select all payments" button would be helpful for End-Of-Day collection submissions and reviews. Review collected by and hosted on G2.com.

What problems is Dental Intelligence Engagement solving and how is that benefiting you?

Without Modento, it would be extremely hard to keep up with instant patient chatlines. Having the option to text OR email all from one portal is amazingly helpful. Review collected by and hosted on G2.com.

Response from Kelly Kaufman of Dental Intelligence Engagement

Hi Cassie! Thanks for the review! The texting templates were one of my personal favorite new features last fall, so I'm glad to hear you love them too. And thank you for that valuable feedback about the workflow for posting payments to ledger – I will pass that long to our development team as an idea for improvement!

Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
(Original )Information
What do you like best about Dental Intelligence Engagement?

Modento makes my job easier with the text/email reminders for appointments. Patients doing all their forms at home makes it easier on the front desk. Review collected by and hosted on G2.com.

What do you dislike about Dental Intelligence Engagement?

the biggest problem we have is patients not being able to sign in as they do not have a email or cell phone on file. Also need to figure out how to limit the reminders if a patient confirms appt. Not being able to use our phone number for texting, not having a local number. Review collected by and hosted on G2.com.

What problems is Dental Intelligence Engagement solving and how is that benefiting you?

Getting all patients to update their forms under the new doctor. Review collected by and hosted on G2.com.

Response from Kelly Kaufman of Dental Intelligence Engagement

Hi there! Thank you for taking time to leave us a review, we appreciate your feedback! I'm very glad to hear that you are enjoying Modento overall, but I'd love to help alleviate some of the frustrations you mentioned. If you reach out to our support team, they can help walk you through your options for checking in patients without a cell/email on file and can also review your appointment communication settings with you to ensure that your patients aren't still receiving reminders after they've confirmed. Support can also provide you with a local number for direct messaging upon request (just not for automated messages, which come from a toll free number for the highest level of spam prevention). Hope to connect soon so we can ensure you are getting the most out of Modento!

Robyn S.
RS
Regional Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dental Intelligence Engagement?

Since converting to a "curbside check-in" model due to COVID, the ability to send text messages to communicate with our patients has been invaluable. We also LOVE the paperless patient forms and the constant updates that Modento rolls out EVERY MONTH! With the help of Modento, we have been able to implement new systems to streamline our patient flow from check-in, to treatment planning, to check-out. We love the text to pay feature as well which has helped minimize the amount of statements that need to be printed and mailed out, thus actually SAVING us time and money. Their tech support is also the best we've dealt with over the number of practice management software systems we have used over the years. Review collected by and hosted on G2.com.

What do you dislike about Dental Intelligence Engagement?

The T-Mobile issue is a big one. If that could get fixed somehow, that would be super helpful. It would also be helpful to be able to select which cell number to text without having to change the guarantor within our PM software. Being a pediatric practice, it's not uncommon for a different parent to bring the child in so it would be nice to have the option to select which phone number we are sending links for paperwork, consents, etc. to. Review collected by and hosted on G2.com.

Recommendations to others considering Dental Intelligence Engagement:

Be open to the differences between Modento and other patient communications platforms. Modento is extremely user friendly (even my completely "non-techie" employees can use it) and the support is phenomenal. Don't be afraid to use it! They are there to help and they do just that, fast and efficiently! Review collected by and hosted on G2.com.

What problems is Dental Intelligence Engagement solving and how is that benefiting you?

We have solved the issue of going paperless and finding a system that works for our busy pediatric dental practice. We have switched our merchant services accounts as well since trying out and loving the APEX text to pay feature and the automatic integration into our PMS is so much more efficient. With all of the new restrictions due to COVID, Modento has been so helpful with patient flow. We are able to get our parents all of the information they need while keeping the flow of people in our office to a minimum. Review collected by and hosted on G2.com.

Response from Kelly Kaufman of Dental Intelligence Engagement

Hi Robyn, thank you so much for leaving us a review! We love hearing how Modento has helped streamline your whole patient cycle :) Thank you for the valuable feedback regarding family settings for texting, as well – I will be sure to pass that along to our developers as we look at future improvements to keep things as user-friendly as possible.

Dr. Len T.
DT
President
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Dental Intelligence Engagement?

The voice Mail drops, the forms , the texting feature . Live ops . Honestly the whole platform is years beyond any of the competitors Review collected by and hosted on G2.com.

What do you dislike about Dental Intelligence Engagement?

Nothing . The platform is complete. There is nothing that I dislike about it Review collected by and hosted on G2.com.

Recommendations to others considering Dental Intelligence Engagement:

Just do it . You won't regret it Review collected by and hosted on G2.com.

What problems is Dental Intelligence Engagement solving and how is that benefiting you?

One platform to do mostly everything in the office from a communications perspective Review collected by and hosted on G2.com.

Response from Kelly Kaufman of Dental Intelligence Engagement

Hi Dr. Len! Thank you so much for taking the time to leave us a review – we appreciate the kind words and are so glad that you love Modento :)

SB
Office Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Dental Intelligence Engagement?

Patient communication all being streamlined. Review collected by and hosted on G2.com.

What do you dislike about Dental Intelligence Engagement?

There needs to be a phone confirmation option for our elderly patients that don't text and email. Medical history needs to integrate into Eaglesoft. Review collected by and hosted on G2.com.

What problems is Dental Intelligence Engagement solving and how is that benefiting you?

We love the ease of forms and consents! Our patients love the ease of taking care of paperwork before they even get here. Review collected by and hosted on G2.com.

Response from Kelly Kaufman of Dental Intelligence Engagement

Hi Stacey! Thanks for leaving us a review :) While I don't have an immediate solution for the a phone confirmation option, I am happy to say that we CAN now integrate into the Eaglesoft medical history. If you reach out to support, they can help you get this set up!

Dr Kyle B.
DB
Dentist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Dental Intelligence Engagement?

Built by dental professionals for dental professionals with very practical UI and features not cookie cutter like other softwares Review collected by and hosted on G2.com.

What do you dislike about Dental Intelligence Engagement?

There are a few features that cost extra. i prefer paying one price for complete access. Review collected by and hosted on G2.com.

What problems is Dental Intelligence Engagement solving and how is that benefiting you?

Aside from patient communication, we have realized easier access for patients to fill out paperwork prior to appointments from their own cell phones Review collected by and hosted on G2.com.

Response from Kelly Kaufman of Dental Intelligence Engagement

Hi Dr. Kyle! Thanks so much for your review! Glad to hear that your patients are taking advantage of our mobile-friendly digital paperwork :)

MR
Dentist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dental Intelligence Engagement?

My patients love they can text and communicate through the platform, and love the ease in which they receive intake forms, and treatment plans. Patients also love the check in features, and a buzz is beginning with my loyalty rewards program! My staff also loves being paperless! My staff is very excited with the new live ops feature, and can’t wait for the online scheduling. Did I mention, the modento team is awesome!? They are friendly, respond quickly to any questions, and are great with support! I will most definitely will be recommending Modento my colleagues. Review collected by and hosted on G2.com.

What do you dislike about Dental Intelligence Engagement?

I wish Modento had it's own platform, and was not browser based. Review collected by and hosted on G2.com.

What problems is Dental Intelligence Engagement solving and how is that benefiting you?

Patients are impressed with the technology. Review collected by and hosted on G2.com.

Response from Kelly Kaufman of Dental Intelligence Engagement

Hi Marcus! Thank you so much for taking the time to leave us this review! Very glad to hear that Modento is helping your practice go paperless and improve patient communication :)