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I love the fact that all my patients get reminders of appointments and can automatically send back a confirmation of their appointment. It really helps knowing that each patient is reminded of their appointment. Review collected by and hosted on G2.com.
There isn't really anything about this program that I don't like. Review collected by and hosted on G2.com.
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25 out of 26 Total Reviews for Demandforce
Overall Review Sentiment for Demandforce
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I did not use the patient recall and reminder features, but it could be good for someone without a solution. Review collected by and hosted on G2.com.
DemandForce does not have their act together. I signed up 6 weeks ago and still do not have a working email platform.
1 - We have more than 10k patient records in our practice management software and only 600 would show up in DemandForce as "active". The rest were showing up in the "deleted patients" bucket. Even after their tech restored them from deleted, they were automatically moved back into that status.
2 - There is no suppression list capability. We no longer take a Medicaid insurance, which was a large chunk of our patient base. EVERY other email platform on the planet has a suppression list function where you can avoid emailing specific people who have opted out of your mailing list. DemandForce couldn't even do this for us on the backend.
3 - Their SMS capability would only filter down to patients who have come in during a specific time period. There is no segmentation allowed and no filtering out people who you wouldn't want to be messaging (i.e. the dropped insurance or people who have requested that you don't contact them anymore).
It took a month to do a ton of troubleshooting with their tech to understand what records were missing and then the system deleted them again.
We didn't need the patient reminder or recall capabilities as we are using Weave, which overlaps in capabilities. For 1/3 of the price, we can use a full functioning email platform WITH a suppression list capability. Review collected by and hosted on G2.com.
The staff was friendly and as helpful as they could be with the tools that they were provided. Review collected by and hosted on G2.com.
As algorithms and companion software changed and was modified, Demandforce failed to follow suit and keep up with the needed changes to deliver what they initially promised. Review collected by and hosted on G2.com.
Can easily send appointment reminders and contact clients through text or email Review collected by and hosted on G2.com.
Not always clear what reminders clients are getting, I do wish it integrated with our PMS. Review collected by and hosted on G2.com.
I love the texting patients feature. It’s my favorite part of demand force also how it shows all of our reviews in one spot Review collected by and hosted on G2.com.
One downside of demandforce is that it will not show you a date of when a patient decides to opt out of being contacted Review collected by and hosted on G2.com.
I like how simple it is for our customers to leave reviews of our business. Following their visits, they receive an email about leaving a review. I also find it extremely helpful that this system sends reminders for appointments and also gives the person the option to confirm or cancel the appointment. It also sends the appointment reminders based on their communication preferences. Review collected by and hosted on G2.com.
There are not specific things I dislike about this product. Review collected by and hosted on G2.com.
Integration with Millennium POS, sending reminder emails and prompting for reviews. Ability to request appointments through Demandforce. Review collected by and hosted on G2.com.
Email templates are ugly and inflexible. Reviews are collected displayed within the Demandforce website, vs referring to a third party like google. This lowers their visibility and consumer confidence. Review collected by and hosted on G2.com.
I love that it gives the ability to reach so many customers with minimal effort. It is also pretty user-friendly and can offer a ton of helpful information to track data. Review collected by and hosted on G2.com.
I wish it was a little easier to design emails, advertisements and other things like that. Its easy to use but its capabilities are somewhat limited and it doesn't always work properly on all browsers. Review collected by and hosted on G2.com.
Reminders, reminders, reminders. I love them. Clients love them. It's the most utilized feature. 2 way texting is also a real game changer in getting valid responses to client inquiries. Review collected by and hosted on G2.com.
I wish they has SMS only campaigns. You get a much better read through and response rate to a text, even if the emails are built to be agile. Review collected by and hosted on G2.com.
Free texting with patients! You can send automated group texts and free text which has been appreciated by both staff and patients alike. Review collected by and hosted on G2.com.
My only issue so far with the program is that it does not recognize any changes to un-confirm an appointment if it has previously been confirmed. If you get a last minute cancellation to a confirmed apt and move it then change to un-confirmed demandforce does not recognize the change and will not send a confirmation reminder. Review collected by and hosted on G2.com.
