DeepConverse Pros and Cons

DeepConverse has been an excellent partner in our Customer Support Automation journey over the last few years. We’ve been able to automate our Returns process to a large degree resulting in significant cost savings. We were one of the first Sunshine Conversations implementations and they did an excellent job supporting this. Being a large global organization operating across multiple locales and supporting hundreds of consumer electronics products, our volume and requirements were quite demanding and DeepConverse rose to the challenge every time. Definitely recommend working with DeepConverse to help with your customer support challenges. Review collected by and hosted on G2.com.

Did not find anything to dislike. If your needs are complex, make sure to work with the DC team. They are quite resourceful and their platform is quite flexible to address many different scenarios. Review collected by and hosted on G2.com.

We did not want to spend a lot of time building out a chatbot. What I like about DeepConverse is that they allowed us to get started with very little effort. Some of the other providers required us to spend many weeks training the AI and reauthoring our content. DeepConverse allowed us to leverage our existing content and was able to show ROI in weeks as opposed to months with minimal effort from our teams. Review collected by and hosted on G2.com.

DeepConverse addressed our needs very well and I did not find anything to complain about. Review collected by and hosted on G2.com.

DeepConverse provides an intuitive support platform for non technical customers. Particularly the drag and drop builder is easy to work with and allowed us to make our conversation flow without the need for technical guidance. I also liked the reporting capabilities available as it provided good insights into our usage.

They can tailor the plans to the features we would need and meet pricing expectations. Review collected by and hosted on G2.com.

Per our needs, we did not find anything missing. We are eager to use some of the features they shared from their roadmap. Review collected by and hosted on G2.com.

DeepConverse provides a very powerful platform that can scale with our needs, while still allowing for a fast initial ramp. It's ability to connect with 3rd party APIs allows for a lot of advanced use cases. There are a lot of capabilities that are unique and which are not present in other platforms and hence it is able to address a much broader set of use cases Review collected by and hosted on G2.com.

Not much to dislike. There are a lot of enhancements being added, so sometimes documentation has a lag. Review collected by and hosted on G2.com.

Our company required a leadgen and support chatbot that integrates with our CRM Vtiger. DeepConverse was able to deliver the solution and required very minimal effort from our side. The DeepConverse platform has a prebuilt Vtiger integration that created leads and cases with custom fields. All of this our team has been able to manage and make changes on our own. We also show prospective customers PDF catalogs that are rendered within the chatbot making it easy for them to see them.

Adding the chatbot to our website was also a breeze. The entire experience has been stellar. Review collected by and hosted on G2.com.

The platform met our needs we do not have any issues. Review collected by and hosted on G2.com.

We needed a simple informational chatbot that can collect user details for us. The chatbot needed to have rich content such as videos, links and easy authoring. DeepConverse had it all and was simple to understand and build a chatbot with. When presented to our team they were quick to see the value of it. Review collected by and hosted on G2.com.

Nothing to dislike we have had a good experience. Review collected by and hosted on G2.com.

DeepConverse is easy to use and building out low code automations has been very helpful for us Review collected by and hosted on G2.com.

We haven't noticed anything we disliked, generally, the platform works well for our use case Review collected by and hosted on G2.com.

I like how DeepConverse helps us automate most of our customer support queries. Their seamless integration with Zendesk knowledge base is beneficial to us. Apart from chatbots, their other products like Interactive support guides and Conversational search fits into our process to deliver a delightful support experience to our end users. Review collected by and hosted on G2.com.

Nothing much. They continuously work on new integrations and other features to improve product usage. Review collected by and hosted on G2.com.

DeepConverse is fantastic software. The Bot builder is so easy to use and the features enable us to customize it to our business use cases, It helps us to automate 70% of our support queries Review collected by and hosted on G2.com.

The bot supports only the English language for now. Review collected by and hosted on G2.com.

The platform is very user-friendly and the insights provided by them are very much helpful for me in analyzing my customer support patterns. The best part about DeepConverse is it's mostly a self-explanatory solution. Review collected by and hosted on G2.com.

Although there are almost zero issues with DeepConverse, one thing I would like to mention about them that can be improved is that the pricing can be a bit reduced especially when there is more number of sessions. Review collected by and hosted on G2.com.