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Decisions Reviews & Product Details

Verified User in Health, Wellness and Fitness
EH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Decisions?

By far, the ease of use and ability to quickly deploy new workflows. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

Rolling out new versions can be a bit bumpy Review collected by and hosted on G2.com.

Recommendations to others considering Decisions:

Insure you have the right level of Executive sponsorship and buy-in with respect to Process Transformation & Excellence. Decisions is a wonderful tool but full benefits are realized when it is deployed as part of an overall strategy and process excellence journey. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

We've deployed Decisions in helping reduce complexity, reduce cycle time, and improve visibility and accountability in a variety of processes including accounting, HR, and revenue cycle management processes. Within 9 months of our Decisions purchase, our most comprehensive deployment resulted in quantifiable benefits that covered the cost of the software. Review collected by and hosted on G2.com.

Decisions Overview

What is Decisions?

Decisions is a comprehensive no-code/low-code process automation solution that seamlessly incorporates AI, an enterprise rules engine, and workflow management. Decisions facilitates the automation of workflow processes through an integrated set of graphical tools, without requiring a line of code. Users can effortlessly create workflows, active forms, system integrations, dashboards, and reports. Both subject matter experts and IT professionals can leverage Decisions' visual interface to design, build, and fine-tune custom processes without having to switch from their preferred ERP or database. Since its establishment in 2010, Decisions has gained global trust, serving as a reliable guide across industries for streamlined workflows, improved accuracy, and transformative business processes.

Decisions Details
Product Website
Languages Supported
English
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Product Description

Decisions is a comprehensive no-code/low-code process automation solution that seamlessly incorporates AI, an enterprise rules engine, and workflow management to automate and accelerate any business process. No code required.

How do you position yourself against your competitors?

Decisions offers real-time debugging, eliminating the need for code compilation during the building process. Choose deployment options that align with your requirements.

Decisions is an all-in-one intelligent process automation platform, addressing diverse business process challenges within a single solution.

As an optimal rule engine and workflow management solution, Decisions empowers you to effortlessly create rules and workflows without code.

Decisions integrates with major AI platforms and connects within your existing systems, letting you build and automate cohesive workflows across applications, connecting tasks, including AI steps.

Functioning as an orchestration layer, Decisions integrates and orchestrates your entire tech stack, optimizing the usage of all your individual solutions.

Harness the speed advantage of our no-code/low-code platform, enabling you to build three times faster than traditional coding methods.


Seller Details
Seller
Decisions
Company Website
Year Founded
2010
HQ Location
Virginia Beach, Virginia
Twitter
@decisions
222 Twitter followers
LinkedIn® Page
www.linkedin.com
293 employees on LinkedIn®
Description

Decisions provides a rules-driven, no-code platform, enabling companies to drastically reduce their time to market for their applications. Decisions technology is deployed as the basis of multiple commercial applications in healthcare, life sciences, finance, logistics, and operations software. It is used directly by companies on almost every continent, ranging from mid-size companies to many Fortune 500 corporations.Decisions provides one no-code platform for all types of business processes. With our no-code visual designer you can deploy fast and empower business users to manage their own processes. There are thousands of features built-in, ready to drag and drop and you’re done! Our rules-driven automation allows you to adapt quickly to price changes, regulations, customer demands and more.We have seen technology evolve rapidly during the past decade, and the disruption of Covid-19 cannot be understated. Entire industries have been forced to reengineer how they get work done. The chaos caused by the pandemic has shown how ill-prepared many businesses are to adapt to sudden changes. For example, processing paperwork is difficult when employees are remote and paper forms are physically at the office.Without automation, these processes grind to a halt. Systems and processes that are inflexible and cannot scale break down when people change their behavior all at once. These are just some of the challenges presented by the global pandemic that are accelerating the adoption of automation and digital transformation.We remain committed to delivering an experience that gives more control and configuration ability to administrators. Specifically, allowing programmers to build things that can be configured by non-programmers in a way that is safe, visible and flexible. This challenge has driven us to create numerous technologies in use today at some of the world's largest and most innovative companies.


JT
Overview Provided by:

Recent Decisions Reviews

Verified User
I
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Able to create complex data flows"
Software is able to generate complex forms and flows.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Experience"
It was very insightful and helpful to know the capabilities of the program. Initially it seems pretty complicated but through more use and training...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Crazy helpful, powerful tool with a ton of use cases"
How it enables folk with little to no programming experience to create the solutions they need as if they had said experience
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Decisions Media

Decisions Demo - Flow Designer
The Decisions flow designer allows creation of graphical models that are able to be executed. Flows can be started by user interaction (forms), on a schedule or based on an api call or event.
Decisions Demo - Data Structure Designer
New data structures can be designed graphically in the data structure designer. These can either be database stored or simple types that are just used in flows.
Decisions Demo - Mapping Editor
Data is mapped in and out of flow steps using the mapping editor.
Decisions Demo - Statement Rules
Statement rules can result in a a simple decision (true/false), trigger an action or return a value. Rules are designed in a step by step editor (without writing code).
Decisions Demo - Form Designer
The form designer is a graphical drag and drop tool that allows creation of forms in a WYSIWYG fashion. Forms can be laid out in a variety of layouts and can take advantage of CSS for styling. Forms can be dynamic with rules for control showing/hiding, custom validation rules, etc.
Decisions Demo - Report Designer
The report writer and page designer allow the creation of end user reports and dashboards that allow data to be viewed and acted on. This designer works on the basis of 'data sources' that enable the designer user to configure data access without writing sql. Reports can report on data that is in...
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35 out of 36 Total Reviews for Decisions

4.6 out of 5
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35 out of 36 Total Reviews for Decisions
4.6 out of 5
35 out of 36 Total Reviews for Decisions
4.6 out of 5

Decisions Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DecisionsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Decisions?

Decisions makes development very easy and very visual and thus self-documenting. Decisions offers much more functionality than rules - flows, forms, integrations, etc. that make it possible to completely encompass business logic within, and implement complete working "code" modules without code. Decisions also allows for faster deployment of critical fixes. Because Decisions is a visual designer, it's easier to visualize changes, have confidence in them, and unit test individual components. Also, the export/import functionality allows you to quickly promote individual objects, rather doing a complete "build". During our review of rule engine products, Decisions was the most stable and feature-robust rule engine product that we reviewed. Decisions support has been extremely responsive and pleasurable to work with. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

With Decisions, due to it's graphical nature, you can run the risk of departing from object-oriented code and modular coding principals by creating monolithic and procedural flows. This is not a problem with the product per se; and it is still possible to maintain OO-like architecture in Decisions, but requires some careful planning during design. Also, project with large numbers of objects (we are in the 1000's) tend to cause issues and delays during operational functions, such as repository and import/export when dealing with the project as a whole. (Great strides have been made to improve this functionality since I started working with Decisions in 2015. See note about support in previous answer.) Review collected by and hosted on G2.com.

Recommendations to others considering Decisions:

Thoroughly evaluate the operational aspects of the product prior under expected load prior to go-live. This will allow you to ensure your configuration is performant at production levels, and allow you to make any performance tuning enhancements prior to go-live. Things such as deployment (whether via repository or export/import), clustering, job configuration, repository, etc. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

Decisions was a great solution for our "Insight Engine" product, which processes health and wellness data, and based on rules, launches various processes (e.g. messaging, reports) and creates artifacts (e.g. activities, rewards) within our applications that provide "insight" and recommendations to users to help them manage their health conditions and maintain wellness. Decisions allows us to easily design rules and workflows to support this business-rule centered processing. Decisions also functions as our job scheduler. Review collected by and hosted on G2.com.

GA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Decisions?

While using form - easy to design, validation efficiency, ability to show hide controls based on conditions, binding controls data via form input or via flow, While using report/page dashboard - easy to create reports, ease of defining table relationship, implementing complex summarized report using matrix view. Rules can be reuseable in multiple flows. We can easily implement hard rules using matrix rule. Customer support is best for resolving issues. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

Adding google fonts, defining responsive nature should be more easy. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

We have 40 types of tickets for resolving the customer issues which were generated based on very complex type conditions. Most of the times we were generating false tickets and amount of the tickets was very large per months. But now we are using decisions flow for generating tickets and it is very easy to find if any false ticket got generated and rectifying the cause of that false ticket. Earlier we were generated 50K+ tickets per months but now it is under 6K. Review collected by and hosted on G2.com.

PM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Decisions?

Form/report and small application dashboards for quick reporting and data views.

How quick we can create API integrations with SQL & SAP enterprise systems.

How easy to adjust folder structures or change naming conventions. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

Sometime trying to match data types and following the input/out parameters can be fun.

Each Step/Object documentation could be better or have more details on how to apply or use.

Migrating from different environment sometime the step/object IDs get lost are does not transfer and have to rebuild objects or update missing parameters.

Building relationships can be challenging under the SQL data integrations. This is not an issue for LOCAL DB.

Form designer could be more flexible. Advanced forms designs are painful due to grid definition and vertical/horizontal stacks. Really need to make sure you name each item/object uniquely. Review collected by and hosted on G2.com.

Recommendations to others considering Decisions:

As a beginner, it is highly recommended that new users review the intro trainings 1 & 2 or go to training first so they can get a good understanding on decisions data types, structures, folder definitions, workflows, rules, dependencies and best practices. Once you have the understanding you can easily adjust your decisions architecture / framework to your organization SDLC methods. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

Forms / documents approval.

Building dynamic workflow and API calls from & to 3rd party ERPs (e.g. SAP).

Rapid UI form prototyping and business understanding with stakeholders. Most cases turn into live/production apps.

Email & SMS Notifications. Review collected by and hosted on G2.com.

Simone E.
SE
Business Change Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Decisions?

I like how collaborative and agile the Decisions teams are. Always willing to jump in and work together to meet customers' needs. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

I don't like how difficult it can be at times to engage support teams on an issue. By the time they ask all the questions via email we have already figured it out. I think at times we could use better structure, for example with process coaching, consultants could come better prepared for deep dives and actionable items. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

Helping us make our operations teams work more efficiently. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Decisions?

As a developer, I appreciate all the thought that has gone into making a solution that is easy and with solutions built in to make creating an end product the client enjoys using. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

There is so much the platform can do, but is lacking documentation in so many areas. Coming in new to Decisions, having an abundance of reference material is helpful. I often find that when I do locate material, it's limited in its explanation. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

Client ability to self-service their portfolio of loans. Review collected by and hosted on G2.com.

Response from Maria Wilson of Decisions

Thank you for your feedback. We understand the need for extensive documentation and are actively working on expanding and improving our reference materials to provide better support for new users.

Brendan P.
BP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Decisions?

It is an all-in-one solution limited only by your imagination. They also beleive in it so much that company's internal and customer facing processes (like support) are actually built in decisions as well. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

The step library looks like it has proliferated pretty widely so there is some duplication, and the explanation of what happens in each step isn't always clear. This makes the learning curve a bit steeper than it may need to be. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

We were able to replace a process that took 25 BPO contractors and bring it in house with just 4 people. They have all the building blocks to do any arbitrary integration or process and the tools to manage them at scale. Review collected by and hosted on G2.com.

JM
Helpdesk Tech
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Decisions?

Ease of getting a project started and simple-to-understand interface. I can get far into a project quickly, debug as I go, and easily integrate with almost anything. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

Not much. Most of what I dislike are on their roadmap for future additions/enhancements. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

Getting some of our previously manual processes automated. Moving from doing things on paper to digital. Upgrading outdated systems to something new and better. Review collected by and hosted on G2.com.

EM
Director
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Decisions?

Low code no code and great team and excellent service. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

Haven't found anything yet that I didn't like. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

Streamline are sales tax compliance process and management tool. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
UE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Decisions?

It was very insightful and helpful to know the capabilities of the program. Initially it seems pretty complicated but through more use and training walkthroughs, the potential to creat unique documents and forms seems vast. I like how the program feels like you are creating something using code but by using workflows and databases instead. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

I think decisions could be a little more intuitive on where to find certain buttons and finding things that you need. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

Decisions will help us solve how we enter information and notify team members within our standard operating processes for tasks. Review collected by and hosted on G2.com.

Response from Maria Wilson of Decisions

Thank you for your feedback on the program's intuitiveness. We are constantly working on improving user experience and will take your comments into consideration for future updates.

Verified User in Automotive
UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Decisions?

It's robust capabilities and the ability to drastically cut down required time to accomplish a goal. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

I think the only downside is it can be too robust at times. Sometimes it can be difficult to start a new project given how many options/ways to do it are available. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

We are using it for a few things so far (we have only been on the platform for about a year). One process we used to frequently do that took around 6-8 hours of dev time, now takes 1-2 hours in Decisions! Review collected by and hosted on G2.com.