DaySmart Pet Reviews & Product Details - Page 3

I love how versatile it is and customer service. Review collected by and hosted on G2.com.

There are a few services I wish it would include Review collected by and hosted on G2.com.

The features and capabilities in the new format Review collected by and hosted on G2.com.

Not being able to have no show fees come up right away when rebooking Review collected by and hosted on G2.com.

I love the appointment confirmation/ cancel sent to clients before appointments so no wasted time Review collected by and hosted on G2.com.

Sometimes the software freezes for no reason Review collected by and hosted on G2.com.

Having everything online and being mobile with the software is great! Not to mention we can check out a couple of people at the same time with our computer and tablet. Review collected by and hosted on G2.com.

Not having Boarding and Daycare options with my grooming business. CardConnect the payment processing service are dishonest and rip people off. Review collected by and hosted on G2.com.

Staff is always great to help and software is easy to use. Review collected by and hosted on G2.com.

Nothing, software works great, like any program has the odd bug that shuts us out but their team is quick to fix it. Review collected by and hosted on G2.com.

I love the automated reminder system and the easy way my staff has access to records. Review collected by and hosted on G2.com.

If someone has multiple pets on the same day it sends several reminders with different times. That's confusing for people. Also wish there was a way to denote when my staff was working on our mobile services vs in our salon. Review collected by and hosted on G2.com.

Easy to use and very helpful database but very clunky at times Review collected by and hosted on G2.com.

Having to log into the system when I'm already in it to get to some detail on a customer Review collected by and hosted on G2.com.

The ease of scheduling and managing employee's schedules Review collected by and hosted on G2.com.

Online booking is very limited.

Features from desktop were left out when mivimg from desktop to online.

Still waiting for a waitlist after nearly 10 months.

App features are inconsistent with web version Review collected by and hosted on G2.com.

My favourite part of the software is how organized it keeps things. The reports are very helpful for tracking business growth. Review collected by and hosted on G2.com.

I bought the software outright instead of paying a monthly fee. I bought a new computer for which my version was out dated. I had to pay more for my upgrade than I paid to purchase the program originally. WAY MORE. Review collected by and hosted on G2.com.

We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it... Review collected by and hosted on G2.com.

Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere! Review collected by and hosted on G2.com.