Daxko Pros and Cons

CA has great onboarding and training to where you feel you are up to speed and knowledgable about the product from the start. They also style the software to fit your individual needs so you aren't paying for things you don't use. Their support is fabulous too! Review collected by and hosted on G2.com.

Not a lot of downfalls. The calendar functionality is a bit time consuming for trainers to schedule events but that is not a big deal. Review collected by and hosted on G2.com.

The fact that this system is so easy to use and it incorporates platforms like Zoom.

The best feature is the Zenplanners calendar can be embedded on our website along with the ability for new prospects to reserve a trial class Review collected by and hosted on G2.com.

possibly that I'm on the other side of the world(Australia) making communication slightly delayed.

However, this is something that cannot be changed and the team always get back quickly Review collected by and hosted on G2.com.

I love how daxko can filter things. It goes from widest category and then further breaks it down in digestible chunks to smaller more specific categorys. Ive never had any non user error issues with finding members or programs! Review collected by and hosted on G2.com.

Every time I switch to a new computer that doesnt remember me, I have to go back into device settings and tell it again to use the topaz signing pad instead of my mouse to accept signatures. But thats by far not nearly as bad of an issue as it could be! Review collected by and hosted on G2.com.

I love how we can email or text members. The sign in is easy for our members when getting to the club. The customer service is AWESOME!!! Review collected by and hosted on G2.com.

There are too many steps when entering in clients. I wish that it was integrated with Outlook or a personal calendar. I REALLY don't like that my instructors have to take roll in their classes even though the members check into the front desk. Review collected by and hosted on G2.com.

It is a basic gym management software that allows for billing, class scheduling and payroll management. Review collected by and hosted on G2.com.

So many of the features are outdated and the communication with the company is absysmal. Even their newly upgraded email system is basic and hard to use. Using the scheduling feature is difficult, especially compared to free calender apps like Gmail. I've also been trying to move information to a new payment processor for over 3 months now and it seems like every time I try to contact someone, no one knows exactly who is handling my account. The regular customer service is nice enough, but they can only forward my information to someone else. What was quoted as a 30-60 day process of switching over to a new payment processor has now taken 93 days as of 7/14/2024 with no solid answer in sight. At the end of it, I'll still have a $700 bill in addition to the hundreds of dollars that I've paid to keep my account active so I can collect invoices from customers. I would not recommend this product to anyone. Review collected by and hosted on G2.com.

The robust resources to aid in training and finding information. Customer Service has been able to help and give updates. Review collected by and hosted on G2.com.

The interface for our members is a difficult and not a one touch easy to navigate. The coding errors which have taken a great deal of time to fix preventing from me completing my job. In addition the payment processing hurdles. Review collected by and hosted on G2.com.

Managingn memberships, programs and reporting is very easy for even my novice staff members that claim they are not technologically oriented. Review collected by and hosted on G2.com.

The fundraising components are needing some refinments, but it is workable for our Ys needs. Review collected by and hosted on G2.com.

I have had good luck recently with their customer service reps via the chat. Review collected by and hosted on G2.com.

Most everything else! The articles they produce are hard to find and even harder to utilize. They do not allow much customization making the program a lot of their functionality not useful for us.

I also struggle as a smaller Y all their really nice add-ons like Daxko Engage, and others are too pricey!

The staff side of the program is not optimized for mobile so it is super difficult to use on the fly. Review collected by and hosted on G2.com.

I like that the system is user friendly for both frontline staff and directors. Customer support is always quick to assist with questions and troubleshooting. Review collected by and hosted on G2.com.

Creating custom reports could be more user friendly, but I appreciate that support staff will assist when asked. Review collected by and hosted on G2.com.

The ease of accessing information at the tip of my fingertips. Review collected by and hosted on G2.com.

The rising cost per gym as our membership base grows Review collected by and hosted on G2.com.