Daxko Reviews - Page 7

Auto email receipts are a great help when processing a multitude of payments daily. The calendar function is simple and mostly seamless. The ability to send an iCal link to my phone is helpful for syncing all my daily client sessions. The rates are fair, and the ability to use their in house payment processor keeps all my correspondence in a neat and tidy direction. Review collected by and hosted on G2.com.

Email back and forth over customer service issues and tickets has been challenging historically. I've often received a "we will email you back with an answer" response, which is hit and miss for actually solving the issue. The inability to call back the same representative who understands your issue can be a bit of a headache. I'd like to emphasize that much of this has been resolved over the past 6 months as I'm now working with a dedicated account manager who has an intimate knowledge of my business needs. This experience has been great. Review collected by and hosted on G2.com.

The auto generated emails are great. The texting platform is great. Love how the notes are posted on each members account. Review collected by and hosted on G2.com.

Need better customer service. We can't call and talk to anyone. We have many issues that haven't been solved because we are told constantly to contact another person again, again and again.

We need access to other emails or possibly pay for someone to help us with other campaigns that aren't available already. Review collected by and hosted on G2.com.

Robust reports, kind and helpful customer service. Review collected by and hosted on G2.com.

Sometimes difficult to get to a customer service rep. Occasionally my requests fall through the cracks. Review collected by and hosted on G2.com.

The automated messages that go out to our incoming leads right away. It's so nice to know that people receive contact as soon as they opt in. Review collected by and hosted on G2.com.

Many of the pre-written automated campaign emails just don't fit with our voice, or what we do at our studio. It's been a challenge to go through and edit them all to make them applicable to our needs. But we're doing it! Review collected by and hosted on G2.com.

Organization. We love staying organized. In our facility and UpLaunch makes sure we can stay on top of any sort of gaps that may be present. We were looking at a few others in the beginning but quickly realized that UpLaunch was the right fit! Review collected by and hosted on G2.com.

As far as things missing from the product, the mobile interface is kinda middle of the road. Would love to see a more integrated interface for mobile access. Convenience lacks. Review collected by and hosted on G2.com.

Anytime you need something they provide support zoom, call email, chat, etc. Service is huge for me and the software works great. The integrations with other softwares is also a huge bonus. Review collected by and hosted on G2.com.

I'd love a report that showed lifetime average spend of a client. Review collected by and hosted on G2.com.

The software helps you get in the habit of email and text funneling with other contact points and follow-up with leads. Review collected by and hosted on G2.com.

Uplaunch marketing:

It was a giant waste. I had them run my ads, and they performed worse than when I ran them on my own. No reporting or meetings to fix.

Uplaunch websites:

HORRENDOUS! My web traffic dropped massively, it didn't go up like they 'promised'. The build is WAY too expensive, and it doesn't include any of the SEO things needed to rank-you have to pay extra for that, and even then, it's sophomoric as best. Trying to make changes to the website is super slow, and it's ridiculous that you have to pay for more web pages or landing pages. I trying unsuccessfully to cancel my website for over 2 months and they couldn't give me access to my own intellectual property without wanting MORE money and even then they kept claiming there was a 'glitch' preventing them from providing me with a backup of the website. I was able to rebuild my website in 3 days! DO NOT USE THEIR WEBSITE SERVICE!!!! Do it yourself or hire someone on Upwork.

Uplaunch software: This is the only brighter spot, but not great. The biggest issues are that it's not a responsive software. If a lead responds to an email, they keep getting all the journey emails/communication which becomes annoying if you are offering something and the lead has already accepted it. Not the best software, but is great if you are starting out and need some sort of tracking and followup system for your leads. Review collected by and hosted on G2.com.

How you can automate emails & sms & appointment reminders etc. It's easy to set up or adjust campaigns Review collected by and hosted on G2.com.

That you can't edit notes on someone's profile once it's created. You also can't see notes added to a completed task in the news feed, makes it seem like the notes are pointless at that point Review collected by and hosted on G2.com.

I really like how Uplaunch helps keep me on track with active leads. In the past I would forget to follow up with people and they make sure I don't do that. Review collected by and hosted on G2.com.

Vacation scheduling for staff is not easy. Review collected by and hosted on G2.com.

- high quality customer support

- easy to use on the staff end and for customers

- multiple report generating options

- app functionality Review collected by and hosted on G2.com.

A couple of small changes I would like to see- ability for customer to turn on auto pay as well as ability to implement a one time discount code on memberships rather than ongoing Review collected by and hosted on G2.com.