Daxko Reviews - Page 6

Very easy to use system, was a customer for many years. Very ease to see everything I needed to run my fitness studio, advanced reporting, stock management, easy payment processing and usage for my team Review collected by and hosted on G2.com.

Price was constantly increasing and new features being added and charged for that we didn't need. Might be better for a multi site business for higher user count than a boutique studio. Review collected by and hosted on G2.com.

Ease of creating classes and programs.

Ease of looking up member accounts.

Comprehensive choices to build reports to manage our business well.

Ability to see all in the club's app. Review collected by and hosted on G2.com.

The invoicing is very confusing to our members. They are unable to see the breakdown of what their monthly charge was applied to. We can see it by clicking on a hyperlink, but the member cannot. Review collected by and hosted on G2.com.

I like that it is a web browser, and simple to use as a member. Review collected by and hosted on G2.com.

Reporting has been dificult to get accurate numbers. Review collected by and hosted on G2.com.

ZP has the best customer support in the business. We've used a few payment processors and various tools like MINDBODY and no one has support staff as knowledgable and upbeat as ZP. The software is solid, and there's definitely room for growth, but it's pretty pain-free. Their greatest strength lies in their support staff. Review collected by and hosted on G2.com.

The software needs to be modernized. While it's solid, there's a dated feel compared to peers like MINDBODY. That said, it's still intuitive and logical - once you've gotten the hang of it it's no fuss at all. Review collected by and hosted on G2.com.

It's pretty affordable and it's pretty easy to send email and sms broadcasts seamlessly.

It's really easy to keep track of who has engaged with our campaigns and who hasn't and as a result everything from planning, strategy, and execution becomes pretty straightforward. Review collected by and hosted on G2.com.

The prewritten email templates can definitely be improved. Some of those emails don't sound like any gym company would actually be able to send them without doing much edits. Review collected by and hosted on G2.com.

They always have the answers to my hard questions and help us before ending the call. If I call them, I know I will get my questions answered. Review collected by and hosted on G2.com.

I think some features could be included to be more helpful. I do not have a n example on top of my mind right now, but I will make sure to write it down when I remember. Review collected by and hosted on G2.com.

Zen Planner allows us to track our performance with our prospects and students as well as manage each student's experience. It is the most developed customer management solution for martial arts that suits our needs. Review collected by and hosted on G2.com.

There are some legacy limitations with databases and obtaining reports. They also just switched their student overview page so that we can no longer see the student's recent notes, tasks and last attendance date all in one place. Review collected by and hosted on G2.com.

Being able to reach a live person on the phone for technical support. Review collected by and hosted on G2.com.

Little things that are missing - like not being able to clock in/out on a cellphone app, not being able to make rank progress invisible to the clients, not being able to have cancellations fees for appointments or making yourself unavailable for an appointment without changing the schedule/booking a fake appointment. I also really like how MindBody implicitly advertises other users of the app in the area by making them appear in the home page. And I wish the website could be more customized (title changes and things like that). And I think it's gross how gender is a mandatory field. Review collected by and hosted on G2.com.

With the reports, you can create them based on gender, last attendance, membership, etc. This helps us target the correct audience when it comes to promotions. Review collected by and hosted on G2.com.

The timestamp for our notes is entirely off, and it's annoying to continuously change passwords every few months. Review collected by and hosted on G2.com.

I like the reporting options most in Zenplanner. I also appreciate the regular updates based on feedback. Review collected by and hosted on G2.com.

No 2 way texting is frustrating. The workout planner is lacking and I would love to be able to utilize it more so I could drop the extra app. Our clients have enough apps so being able to eliminate apps is very important. I would also very much appreciate the ability to fully customize the dashboard to show the stats from my customized reporting. Review collected by and hosted on G2.com.