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173 Daxko Reviews
Overall Review Sentiment for Daxko
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It is incredibly easy to learn and use. It allows you to keep memberships and accounts receivable/payable organized. The training that was provided was very helpful. I especially liked the fact that you could add notes regarding a member that could be seen by other employees. It helped the communication in our office to run smoother. Instead of always having to explain something to another employee, it was already there for them to read. Review collected by and hosted on G2.com.
Our Daxko Operations sometimes was not compatible with our cameras when we were trying to take membership photos. I'm not sure if that was an error on our part. It wasn't something that really effected our day to day business. Review collected by and hosted on G2.com.
Honestly, what I like best is the customer service. Whenever I need help, I get a real answer. It doesn't mater whether it's by phone, email, or the helpdesk. I get a quick, accurate, useful response. Zen Planner is committed to improving their product regularly, and they care about what their customers think. Obviously, I can't always get EXACTLY what I want, but when the product doesn't work they why expected, my account manager helps me understand how to work within the way the system is designed, and on occassion has helped streamline my business processes as a result.
The new staff app is awesome for taking attendance quickly, too. Looking forward to seeing how that grows. Review collected by and hosted on G2.com.
I think that the appointment scheduling calendar could have a better interface both for the instructors and the users. There's a lot of redundant navigation when people want to book multiple appointments. However, I believe that an upgrade to the calendar is underway and coming soon. Review collected by and hosted on G2.com.
We use this software for customer management and find it very easy to navigate. Review collected by and hosted on G2.com.
Sometimes the payment systems and reasons for cards not going through are ambiguous. Review collected by and hosted on G2.com.
Zen Planner has the BEST customer support I have ever experienced. They are quick to reply and they quickly and efficiently solve every issue. Review collected by and hosted on G2.com.
There is nothing that I've disliked about Zen Planner. Review collected by and hosted on G2.com.
It is a robust system that has everything I need without being complicated. Review collected by and hosted on G2.com.
Unable to edit default reports. Requires you to make a new one. Review collected by and hosted on G2.com.
If I ever have a question I can always get immediate support and I always get suggestions to make my processes more efficient. Review collected by and hosted on G2.com.
Not being able to remember the names of all the super helpful team members. There are so many! Review collected by and hosted on G2.com.
Very responsive staff. If they don't know an answer they get back to you with one quickly.
The product features are great and easy to use. Review collected by and hosted on G2.com.
The number of hoops I've had to jump through to set up automatic billing for my students, I've had to send and resend documents and information to various entities to set up a merchant account for credit card processing. Review collected by and hosted on G2.com.
I receive great service. So, if I encounter any issues or if I have questions I am quickly able to get a customer service rep who is well trained to help me find a solution. Review collected by and hosted on G2.com.
It's hard to find things that I don't like but I would love to see the retail kiosk and the WOD tracker continue to improve. Review collected by and hosted on G2.com.
Ease of use, end user interface and customer support. Review collected by and hosted on G2.com.
Takes a little time getting familiar with the administrative functions of the software. Review collected by and hosted on G2.com.
I love the customer support. They are so patient and take their time dealing with any question I have and don't make me feel stupid! Review collected by and hosted on G2.com.
The start up of transferring all my info over to a new system was not fun at all. The customer support was great but change is hard and re-learning a new system too. It took time but now it is much easier to understand and navigate. Review collected by and hosted on G2.com.
