Daxko Reviews - Page 12

Daxko operations has a pretty standard interface and is user friendly. It is a great way to track attendance of memberships and register for programs that your company would offer to the public. Review collected by and hosted on G2.com.

I dislike the speed at which Daxko Operations can run- the program is slow moving no matter your network or computer. There are a few limitations when it comes to program options, but you end up creating your own work-arounds. Using this program does require training and hands-on practice for all staff to be successful. Review collected by and hosted on G2.com.

Their customer service is OUT OF THIS WORLD. Seriously, I've never been so pleased with a customer service experience in my life. And not just once but every. single. time. Their employees are well trained and extremely caring, professional, & personal. Add an easy-to-use software on top of it...amazing! Review collected by and hosted on G2.com.

The setup process was a little complicated. But really, putting together all of that data, integrating a payment system, all that, it's nothing on Zen Planners end of things, it's just a bit of a task. I did wish the onboarding process was a little easier to get through, and that we could have access to replays of it instead of having to sign up for the onboarding process again if needed. I also believe you had to pay for a second onboarding experience. So when I left the gym and my replacement needed to learn the system, that made it a little difficult. I had to show her myself for the most part. Review collected by and hosted on G2.com.

I like the phone app feature. I also like the training they provide at the beginning of signing up. Review collected by and hosted on G2.com.

There are a a lot of restrictions on things I wish I could do. Example: I can't have a free trial option as well as an option to pay $20 for a drop-in. Why would I need this? We do not charge a local that is looking for a new gym home a drop-in fee. An out-of-towner, on the other hand, is charged $20. Review collected by and hosted on G2.com.

I like the ability to create custom reports. Review collected by and hosted on G2.com.

The solutions to what are often pretty simple issues are often over-complicated. Review collected by and hosted on G2.com.

The ability to track and manage members with a high degree of accuracy helps when using the software. Review collected by and hosted on G2.com.

The user interface could be a little be to facilitate a better experience. Review collected by and hosted on G2.com.

I can reserve and cancel classes at anytime Review collected by and hosted on G2.com.

If a class has passed since opening the app I have to restart it for the app to refresh or it crashes Review collected by and hosted on G2.com.

I like the ease of use and the ability to filter to the things that I need to see instead of being able to view only the full budget. Review collected by and hosted on G2.com.

There is a bit of a learning curve, but once you have a good feel for it, it's pretty easy to operate. Review collected by and hosted on G2.com.

Easy interface and faceboard feature for log-in, reservation and check in process, billing/management Review collected by and hosted on G2.com.

Sometimes the iOS app is slow to load/log-in Review collected by and hosted on G2.com.

Daxko operations helps manage our Ymca's daily operations in one secure system that all departments can use and access. It is very easy access to member information as well as put notes and alerts on the accounts for any user to see. Review collected by and hosted on G2.com.

You must pay to add something more to your account. I dislike how you have to go through so many steps sometimes to access something or to go through to a payment option. I wish the current pay method would pop up when paying instead of looking at multiple credit card numbers. It then makes you look back at the unit screen and then back to the payment screen. Review collected by and hosted on G2.com.

I most appreciate how the various reports are already grouped together by theme/information needed and it's very easy to navigate and pull. Also, the Operations team on Daxko's end are quick and thorough when help is needed. Review collected by and hosted on G2.com.

The only area we're anxiously awaiting is for Operations and Engage to allow us to utilize the Prospects module where it'd be beneficial for sales tracking, reminders for follow-up and conversion. Review collected by and hosted on G2.com.