40 Davisware Reviews
Overall Review Sentiment for Davisware
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Full enterprise integration, que-able work flows that allow the paperless progression of business throughout the organization. Review collected by and hosted on G2.com.
Newer platform that still has improvements needed to the report generation profile, vs going to a separate application. Review collected by and hosted on G2.com.
The Support Team is AMAZING! Anytime we need help, they are right there! Review collected by and hosted on G2.com.
Every time there is an update, we find modules and reports that don''t work properly and when you have over 80 tablet/rfs users, it makes for a horrible mess! Review collected by and hosted on G2.com.
The dispatch board is a great visual for at-a-glance, real time information on jobs in progress and what's up next for your technicians. Review collected by and hosted on G2.com.
The purchase order creation process could be more intuitive, especially from the RFS. Review collected by and hosted on G2.com.
easy to use and service features. dragging the work orders around the dboard as assignments change. Review collected by and hosted on G2.com.
would like to be able to add equipment drop downs drop downs to fit each customers. Review collected by and hosted on G2.com.
The system I used to work on was way more difficult to use compared to this system we have now. We are able to place a service call and find an account so much fast than our other system. The account and the details we are able to see on the customer summary page is great! We are able to find out so much in one area instead of having to go into several different sections. Tasks are simple to complete here. Billing is great! I honestly love to use this system for our service needs. The customer also likes how the invoices come to them and everything. It is very customizable to your company's needs. As long as you have good training modules to go by training someone to use this software is a breeze as well. I remember when we were coming out with the software and the communication with them was great. They are also always doing updates to better their software which is great! Review collected by and hosted on G2.com.
Freezes up sometimes but not sure that is a software issue... it didn't happen with my other software so that is why I am stating it here. Review collected by and hosted on G2.com.
Great Reporting features and inventory accountability. The inventory functions and modules of this program are precise and helpful. No more using negatives with inventory! The physical inventory process is spot on and very efficient. The use of scanners vs. paper and pen for counting inventory is a bonus. The ability to mass change manufacturers, vendors, product groups, price groups is useful. The replenishment modules aids in producing truck stock shipments for both our techs and our main warehouses. The reports aid in checking margins, WIP, Inventory usage, Review collected by and hosted on G2.com.
There is not enough up to date processes for all utilities and processes. A more up to date collection of all processes and reports available would be very beneficial to any company that is using GE. Continuous bugs in the system delay certain daily functions of our business. Review collected by and hosted on G2.com.
The support team is excellent. They are very responsive and they are usually able to answer my questions. The ticketing system is fairly easy and they provide quick feedback of what they are doing to solve our problem.
Continuous improvement of the product is a priority for the DW team. They are always willing to work with us to improve the product in a way that makes our business more efficient. We have worked with this team to develop reports, forms, new functionality, prevailing wage updates, and more. The product has become much more robust in the 5 years we've been using it and now meets almost all of our needs.
Service orders and inventory management run smoothly. Job costing works well.
The daily bank reconciliation has been a really useful tool to help us keep up on our bank accounts. This has helped us to identify fraud a couple of times.
The reports in the system are hit or miss but pairing the product with Spreadsheet Server has allowed us significant control over reporting. Spreadsheet server has allowed us to create detailed reports that show operational and general data. In some ways this is both a blessing and a curse.
We appreciate that there are enough modules to handle most of our business so we aren't importing data in and out of difference programs.
The system allows you to jump from module to module and drill down into the details very easily. Review collected by and hosted on G2.com.
The payroll module is still in need of some attention as there are more limitations than we would like, though it too has improved over the last 5 years. There are some reporting struggles so we end up calculating 941 information manually most quarters, rather than having the report come out of the system correctly. We have had some sort of issue with the W2s almost every year. Some easily fixed, others have taken a while.
Use tax management is insufficient for the State of Ohio and must be managed outside of the system. The options are more limited than what exists in the real world. Making the system accrue use tax on one purchase but not on the next, even though they may be on the same job, vendor, etc. is difficult. We've had to manage it outside of the system.
To get the most out of GE, you must have an employee who is able to dedicate a significant amount of time to report writing to pull the data out of the database and into a useful report. We have found many reports in the system are not helpful and it's much more effective to pull the data directly from the database. However, this can be a bit more time consuming and requires someone with certain skills.
Communication with the development team can be a struggle at times. We would like more communication with them throughout the development process to decrease the number of times a new item has to be sent back to development.
There is no fixed asset module, which would be a nice addition.
The system securities are a bit cumbersome to manage. Review collected by and hosted on G2.com.
How friendly everyone is and how easy the system is to navigate through. Review collected by and hosted on G2.com.
The only thing that I dislike would be learning a new system
I have been having issues with logging into GE lately. Review collected by and hosted on G2.com.
