The support team is excellent. They are very responsive and they are usually able to answer my questions. The ticketing system is fairly easy and they provide quick feedback of what they are doing to solve our problem.
Continuous improvement of the product is a priority for the DW team. They are always willing to work with us to improve the product in a way that makes our business more efficient. We have worked with this team to develop reports, forms, new functionality, prevailing wage updates, and more. The product has become much more robust in the 5 years we've been using it and now meets almost all of our needs.
Service orders and inventory management run smoothly. Job costing works well.
The daily bank reconciliation has been a really useful tool to help us keep up on our bank accounts. This has helped us to identify fraud a couple of times.
The reports in the system are hit or miss but pairing the product with Spreadsheet Server has allowed us significant control over reporting. Spreadsheet server has allowed us to create detailed reports that show operational and general data. In some ways this is both a blessing and a curse.
We appreciate that there are enough modules to handle most of our business so we aren't importing data in and out of difference programs.
The system allows you to jump from module to module and drill down into the details very easily. Review collected by and hosted on G2.com.
The payroll module is still in need of some attention as there are more limitations than we would like, though it too has improved over the last 5 years. There are some reporting struggles so we end up calculating 941 information manually most quarters, rather than having the report come out of the system correctly. We have had some sort of issue with the W2s almost every year. Some easily fixed, others have taken a while.
Use tax management is insufficient for the State of Ohio and must be managed outside of the system. The options are more limited than what exists in the real world. Making the system accrue use tax on one purchase but not on the next, even though they may be on the same job, vendor, etc. is difficult. We've had to manage it outside of the system.
To get the most out of GE, you must have an employee who is able to dedicate a significant amount of time to report writing to pull the data out of the database and into a useful report. We have found many reports in the system are not helpful and it's much more effective to pull the data directly from the database. However, this can be a bit more time consuming and requires someone with certain skills.
Communication with the development team can be a struggle at times. We would like more communication with them throughout the development process to decrease the number of times a new item has to be sent back to development.
There is no fixed asset module, which would be a nice addition.
The system securities are a bit cumbersome to manage. Review collected by and hosted on G2.com.
39 out of 40 Total Reviews for Davisware
Overall Review Sentiment for Davisware
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The Davisware implemention team under Justin Maneti has been a huge role in the success of mreging to a new system. We were running 2-4 different systems between divisions and now that we are all in the same system we can seemlessly move inner company work and have all AR/AP in one spot. Reporting has been huge for us as well. You won't find a better team than this! Review collected by and hosted on G2.com.
The biggest complaint we have it the system forces you to gro from start to finish and not "fix" things on the back end. However this is not a downside at all, just keeps us honest and everybody doing the same motions! Review collected by and hosted on G2.com.
I like the ease of setting up customer accounts, work orders, and posting parts to jobs. The search functions are nice. There is usally a few ways of doing things, so if one doesn't work, I can usually figure out another way to complete something within a work order or report. There are many reports available, but some are limited. Review collected by and hosted on G2.com.
While there are many reports available, they are often inaccurate or show no information at all. This might be user error, but we were not given much guidance when we started with Davisware, so it has really been a lot of "figure it out as we go". It seems like there are a lot of features we could be utilizing, but just don't know how or don't know what information to put in to make them function in a usable way for our company.
In addition, there are some functions that turn into roadblocks for us. Many times our jobs switch between bids and time & materials, and the work orders are not flexible to support that as we would like. Review collected by and hosted on G2.com.
Zendesk Support for their SOP catalog is alot of information for the user to learn about the software. There are great video SOP and written SOP to determine how to implement new processes for efficiency. Justin Tang and Justin Mantei are very savvy with the Davisware system and can be a great resource for the software. System works for Construction and Service which can be hard to find a system to support. Review collected by and hosted on G2.com.
Software has limitations for the user. When trying to implement new features they offer you tend to run into glitches. When this happens it can take weeks and months to get to the bottom of the issue. You find yourself doing workaround to get something done. If not properly trained when software implemented then you will spend years cleaning it up. Review collected by and hosted on G2.com.
It's a web-based system that anyone of our distributors or service agents can use to file warranty claims. The system is basic and easy to use. Review collected by and hosted on G2.com.
The new layout. The new layout still does not follow warranty rules that were previously set nor does it allow for all claims to be reopened. There were several other things, in the new layout, that do not work correctly, that I have since, created a work around. When speaking with a Davisware advisor about my concerns, I found I knew more about how Global Warranty works then he did. Review collected by and hosted on G2.com.
Navigation is straightforward, clear menus that help you quickly locate the tools you need. Review collected by and hosted on G2.com.
Occasional lagging issues, which can be frustrating when trying to quickly access data. Review collected by and hosted on G2.com.
The people are fantastic and easy to work with. Review collected by and hosted on G2.com.
Sometimes, getting quick turn around is a challenge. Documentation has certainly improved, it just provides the surface and doesn't always cover indepth real world situations. Review collected by and hosted on G2.com.
I love how easy it is to schedule and assign tickets, as well as pull up past work and information about a customer. You're able to put as much or as little detail as you like to help stay organized for future jobs. All of our techs are able to pull up previous jobs for a customer or notes from an open ticket so that they're prepared when they go into the field. Total game changer! Review collected by and hosted on G2.com.
If I could change one thing about Davisware, I would include a drag and drop option on the D board to change the order of tickets on a tech's schedule instead of having to edit the time slot. Other than that, its fantastic! Review collected by and hosted on G2.com.
Davisware delivers a lot of very usesful info for running the business. It also let you get very detailed with the info you can imput into the system. The overall system works great but could use some improving to make it easier to use. Review collected by and hosted on G2.com.
Getting to the info is time consuming. The transactions dont link together very well. Techs should have a web base login and app. We use computers as manufacture in the restaurant industury require downloads to install on pieces of equipment. The davisware accounts payable and transfer into quickbooks is not the best. Review collected by and hosted on G2.com.
Ease of use and the features. I really like the reporting. I also like the Knowledgbase site! Review collected by and hosted on G2.com.
Occassionally when updates/bug fixes happen, there are times when it fixes one problem, but creates / recreates another. Sometimes it can be slow with larger customers (we have a large database). Random bugs seem to happen. Review collected by and hosted on G2.com.
Davisware provides great customer service. It is rare that you find that today. They are quick to respond and always trying to help us meet the needs of our business and customers. Review collected by and hosted on G2.com.
It took a minute to learn but with the videos and support staff we have picked it up and ran with it. Review collected by and hosted on G2.com.
