The product works and is simple to use and maintain. Above all, when someone needs a restore, the product works. The portal is easily checked. If there are any issues (VERY rarely) Datto's tech support is by far the best in the industry - I've been a computer tech for over 30 years and have dealt with hundreds of vendors and support. I can't stress this enough, DATTO SUPPORT IS THE BEST BY FAR.
Phone support - 99% of the time someone picks up in 2 rings. The call quality is excellent, the tech is ALWAYS knowledgable and personable. Review collected by and hosted on G2.com.
I can't think of anything. The product works!!
Ok, maybe lower the price ;) Review collected by and hosted on G2.com.
224 out of 225 Total Reviews for Datto BCDR
Overall Review Sentiment for Datto BCDR
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The BCDR's are some of the best Safety Items I have ever found... Backs up Locally and to the Cloud... If you want to back up once a day or every minute... You can... Depending on the Unit you have, You can spin up a Virtual Server Right on your Device... Easy to setup, Easy to get a hold of their Customer Support when you have an issue or need to get a file... From someone accidentally deleting a file and retrieving it... Or if your Server Crashes... Implimenting a Bare Metal Restore is easy to do... It fully integrates into the servers, workstations... It is there for you to stop a Disaster before it can happen... Review collected by and hosted on G2.com.
Cost of the units have gone up over the years... but yet, YOU PAY FOR WHAT YOU GET... It is Worth Its Money though... Tech calls can take a bit. But isn't that with any company out there... They are prompt and will get you through it... They are highly knowledgable... Trust in them... Review collected by and hosted on G2.com.
Datto enables us to manage multiple backups of data throughout the day with features such as incremental backup, backup verification, screenshot verification, and availability of local and cloud points.
In case of any unforeseen issues, Datto allows us to spin up a virtual server in the cloud or locally.
Installation and management are straightforward. We can easily install the agent, whether it's agent-based or agentless, reboot the device, and add it to the portal. Additionally, Datto supports backup for various appliances such as physical servers, endpoints, VMs, NAS, Networking devices.
We have the flexibility to set up backup notifications for different types of alerts, including success, failure, and warnings.
Datto provides excellent support via email and phone whenever we need assistance.
The reporting feature is robust, allowing MSP clients to efficiently manage multiple clients through a single dashboard.
Integration with tools like AutoTask, Datto RMM, or ConnectWise is seamless and straightforward, making it easy to incorporate Datto into existing workflows and systems.
I utilize Datto on a daily basis for my backup needs. Review collected by and hosted on G2.com.
There hasn't been a single complaint about this product. However, the BA team is consistently working on enhancing it to deliver an even better customer service experience. Review collected by and hosted on G2.com.
Other than an occational restart of a device or server it's a completely automated solution that is easy to use. The pricing is fair but a large amount of features are offered. Review collected by and hosted on G2.com.
It's getting a little expensive and the Dell server chasis are a little over board for a BCDR. The support is not as responsive at it was before the Kaseya acqusition. Review collected by and hosted on G2.com.
The efficiency of Local Backup, to Cloud Backup, to Screenshot Verification, to Testing, to Restoring is unmatched.
Unlike other competitors I have worked with, you can actually boot VM's into the cloud, which is a game changer.
Having official hardware that integrates directly with the backup software is beautiful. Seamlessly connect all the moving parts, without having to rattle your brain.
It integrates with other applications well, including Datto RMM, or IT Glue.
The Customer Support is top notch! Whether we are having issues installing, backing up, or recovering, they are always there and quickly resolve our issues.
With the introduction of the Datto BCDR Concierge Service, which helps you plan out new installations, and get help faster. It's getting better and better all the time. Review collected by and hosted on G2.com.
The UI doesn't have many options for sorting, or changing your view, so it may not work for everyone. I would prefer to have more choices. I also notice that using the Dark Mode can cause issues with seeing some of the buttons. Review collected by and hosted on G2.com.
Making a backup is not hard, making sure it succeeded and can be restored if need be is another story. With Datto SIRIS you know if a backup is made and an automatic restore test is done. If that fails you are alerted and can act upon it or let it be fixed automatically.
It will allow for a full VM restore but you can also restore a given file or folder on a specific time, depending on your backup schedule. Review collected by and hosted on G2.com.
Sometimes it can be hard to determine the required settings or steps to fix a failing backup or restore, not some much a problem with SIRIS but more because of all the different hardware/software combinations supported.
Linux restore takes more manual steps and is less obvious than the Windows restore process.
There a manual steps and configurations required before and when recovering. Review collected by and hosted on G2.com.
It works. SIRIS devices are great. On-premises virtualization works as promised. Secure cloud storage for off-site works great. We have recovered VMs locally, and files and folders from both on-premises and cloud backup images. Highly recommend. It does what they say it will do. Datto BCDR tech support team is great as well. Review collected by and hosted on G2.com.
Restoring to a VM in the cloud is a pain to use in production. Review collected by and hosted on G2.com.
The Interface of the BCDR with the functionality it provides. it at its best. It is very easy to integrate with the other monitoring tool with the help of API. Datto customer support is very good and experienced. Also available over the chat and the call as well. Very easy to implement and easy to use functionality. We use in our organization almost everyday. Review collected by and hosted on G2.com.
Nothing to Dislike about the product set so far Review collected by and hosted on G2.com.
Ease of deployment, use and peace of mind knowing that in the event of a disaster, whatever that is, I know Datto BCDR is there to provide business continuity. Review collected by and hosted on G2.com.
Honestly? There really is nothing to dislike. Review collected by and hosted on G2.com.
Datto eases the detection of data failures with realtime monitoring of server backups, which provides easier detection of issue that should be handled immediately. Review collected by and hosted on G2.com.
I don't see a downside on Datto, since Datto BCDR is accurate on giving us information about data failures. Review collected by and hosted on G2.com.
Once its running espcially if you have multiple users / setups it's simple to monitor and also reliable. Warranty coverage is great also. Review collected by and hosted on G2.com.
Not much to dislike but the price is high but to be expected for the product and hassle free nature. Review collected by and hosted on G2.com.
