DataDome Reviews & Product Details

A few years ago were being hit really hard by malicious bots that were slowing down and even crashing our website and ERP system, griding our day to day business to a halt. After evaluating multiple solutions, DataDome stood out due to how quickly they adapt to new threats and their real-time protection. The peace of mind we’ve gained knowing they are constantly monitoring bot traffic has been a huge benefit. I also appreciate that their dashboard gives clear visibility into what’s being blocked and why. Overall, the product has been extremely effective and reliable for us and we remain a customer 4 years on. Review collected by and hosted on G2.com.

The main downside is the cost, it’s definitely on the expensive side, especially for smaller teams and businesses but for us it was worth it. While support is helpful and thorough when they respond, the turnaround time can sometimes take a couple of days though you can escalate. Also, the initial setup required developer involvement, as integration wasn’t as plug-and-play for us. Once it’s up and running, it works well, but the onboarding process could be smoother. Review collected by and hosted on G2.com.

DataDome has been our trusted security partner for over 5 years, and what truly sets them apart is their support team—they genuinely feel like an extension of our engineering team. Their 24/7 SOC support and responsiveness during investigations has been exceptional. The solution is essentially "set it and forget it"—it scales beautifully as we expand into new markets and handles our peak gifting periods (holidays, end of financial year) without any issues. The low false positive rate means our legitimate high-volume B2B customers sending thousands of corporate gifts experience zero friction, which is critical for our business model. Review collected by and hosted on G2.com.

Initial setup required some fine-tuning to optimize for our specific traffic patterns, but the DataDome team was hands-on throughout. That's really the only minor point—overall it's been an excellent partnership. Review collected by and hosted on G2.com.

We like that DataDome is able to block fake traffic in real-time, which helps to reduce costs on infrastructure and minimizes noise for our clients. We also appreciate the seamless integration, as it was very easy to integrate within our platform. The real-time impact of blocking unwanted bad traffic is a significant benefit, making my experience with DataDome valuable. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Easy to use and pretty much “fire and forget.” The support is excellent: the personnel are fast to respond and have strong knowledge of different technologies where DD can be integrated. I also appreciate the high pace of further deployment. high throughput and performance. AI based models working very well Review collected by and hosted on G2.com.

if there is something, than it's the price tag, especially the limited gradations Review collected by and hosted on G2.com.

DataDome has significantly reduced bot attacks, which in turn has minimized the need for reactive firefighting by our operations team. The implementation process was smooth, and the intuitive dashboards offer clear visibility into traffic patterns and attack types. Additionally, the TAM and support teams are highly responsive and a pleasure to work with, making the overall experience seamless and efficient. Review collected by and hosted on G2.com.

While DataDome offers strong protection overall, there’s room for improvement in certain areas—particularly the mobile SDKs for Android and iOS, which I found challenging to implement. Enhanced documentation or streamlined integration would greatly improve the developer experience. Review collected by and hosted on G2.com.

The support team. When we're dealing with active attacks, their responsiveness makes all the difference. They engage quickly and help us shut things down instead of leaving us waiting on ticket escalations. Beyond that, the platform itself is straightforward to manage, which matters when you need to move fast during an incident or adding a key integration. Detection/prevention works well across different attack vectors, and integrations have been smooth but do require customer effort. Review collected by and hosted on G2.com.

It doesn't offer the same level of granular control you can find with some other competitors. That said, it's not a dealbreaker. In fact, the platform does a better job at actual protection, and I'd rather have effectiveness and ease of management than endless configuration options to tune. Review collected by and hosted on G2.com.

DataDome gives us peace of mind, and we appreciate having an ad hoc Security Operations Center team ready to support 24/7. It’s very easy to use, low-touch once implemented, and it delivers on what it promises. We’ve found the reporting and protection much clearer and more effective than our previous bot protection solution. Most importantly, it hit our target false positive rate, which was a big success factor for us. Review collected by and hosted on G2.com.

The only drawback was the implementation process, which took longer than expected due to our websites being PWAs / using service workers. Once set up, however, the day-to-day operation has been smooth and requires very little ongoing effort. Review collected by and hosted on G2.com.

I appreciate DataDome for providing excellent bot protection on our sites, which are targeted daily by attacks. The effectiveness of its bot protection has significantly reduced the frequency of attacks, including DDoS attacks, which used to slow down our sites considerably. The support offered is fantastic; for non-critical issues, responses are received within 24 hours, while critical support is immediate. This responsiveness is invaluable. The site’s navigation is straightforward and intuitive, making it easy to use. DataDome offers a very powerful set of tools that cater specifically to our needs, especially with its advanced bot protection capabilities, differentiating it from alternatives like Cloudflare. The initial setup was a breeze, with an engineer guiding us through the configuration, ensuring everything ran smoothly. Overall, these features make DataDome an indispensable asset for our company’s protection. Review collected by and hosted on G2.com.

It is pricey to a degree. Review collected by and hosted on G2.com.