Datadome's captcha offering is quite straightforward to implement, the documentation is thorough and support is quick to answer inqueries. Review collected by and hosted on G2.com.
I think the dashboards/explore tools could use some love on the performance side of things. I would also love to be able dive deeper into the Captcha funnel charts. They're nice to get an aggregate view, but not the best for sorting issue reported by specific customers/users. Review collected by and hosted on G2.com.
173 out of 174 Total Reviews for DataDome
Overall Review Sentiment for DataDome
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We've been using Datadome for some years and we keep on getting completely satisfied by the solution that is constantly proposing evolutions in its protection. The web portal (and dashboard) is quite easy to use and we are always supported by the commercial and support teams in case of question. Review collected by and hosted on G2.com.
Nothing to report at this time - the solution evolves and keeps proposing new features to its customers. Review collected by and hosted on G2.com.
DataDome really is your one stop shop if you want to get rid of bots, spiders and the like. It runs pretty much on autopilot and you can focus on your core business again. The onboarding was super professional and a real pleasure.
UPDATE: After more than two years with DataDome, we really couldn't be happier with the service. It has been truly transformational for our IT operations. Thank you, DataDome! Review collected by and hosted on G2.com.
Nothing really. In fact, the service doesn't appear to be cheap first, but absolutely pays off. Review collected by and hosted on G2.com.
Datadome is quickly setup, easy to learn and navigate from a users perspective and does a great job of detecting & keeping malicious traffic away from your application. On top their support team is very responsive and for us always helped to sort out issues (in the rare cases where we had some). To give you one example: At some point we made a change in our product that confused the ML models in Datadome and resulted in much more captchas shown to regular users. Back then tracking false-positive rates for captchas shown to our customers in Datadome was also a tedious excercise because it meant looking into Excel exports. Datadome worked with us on improving false-positive rates and later added better UI to track false-positive rates to make our lives easier. Review collected by and hosted on G2.com.
ML models are both amazing and sometimes pain, because they're very blackboxish. We had that experience at some point in the past, where the ML model changed behaviour and it wasn't really clear on our side why. In the end we managed to reconcile and even improve with the help of Datadome, but I think this is worth pointing out when you're start using an ML based model, there's a chance that this could happen to you as well.
Another very nitpicky thing that comes to mind: In some cases you might also not want to run all of your traffic through Datadome. If you need a flexible solution there that goes beyond URLs and regex, you need to run your own customized Datadome worker on Cloudflare. That you can do this is great, but I would have preferred that the Datadome integration works better with Cloudflare configuration rules for example. Review collected by and hosted on G2.com.
If you are looking for a secure, GDPR compliant, and UX friendly CATPCHA, DataDome is the tool every company should have!
DataDome is one of the best actor is the antibot solution. Their AI motor and rules detections enables ot detect most of the subtle attack that others security tools cannot detect. It is a great complementary solution with other security tool that you can have in your architecture.
The SaaS platform where you can find all the metrics and setup the endpoints is easy to use.
The positive aspect of DataDome is when it is setup, you can used it with an audit mode to confirm its benefits, without impacting your existing applications. And when you are ready, you just have to toggle a button to activate the blocking mode. CATPCHA is combined with others antibot solution like DeviceCheck, improving User Experience (it's transparent) while adding security for your website
DataDome is relatively easy to setup : you can install it from higher level architecture (CDN, proxy) to lower level (Server, code). You just need to implement client side a JS tag.
The Managed SOC which is proposed in their Enterprise pricing is really interesting : they can solve incident without involving their customer. Review collected by and hosted on G2.com.
DataDome is working with tenant. If you need to create a lots of tenant to secure a large IS park, the switching between each tenant could be a mess. DataDome needs to improve on this.
Extracting data from Datadome Dashboard is limited to a certain volume, which can need DataDome assistance to get extract for massive attack. Review collected by and hosted on G2.com.
Nous travaillons avec Datadom depuis plusieurs années et leur solution a toujours été très efficace. Le tableau de bord est simple à utiliser et facilite la gestion au quotidien. De plus, l'intégration avec nos systèmes a été rapide et sans complications. Leur professionnalisme et leur réactivité nous ont permis de maintenir un service de qualité et de répondre à nos besoins de manière optimale. Nous l'utilisons quotidiennement sans aucun problème et sommes très satisfaits de notre collaboration avec eux. Review collected by and hosted on G2.com.
Il n'y a vraiment rien que je n'apprécie pas chez ce prestataire, tout est toujours impeccable, de la qualité de leur service à leur réactivité. Review collected by and hosted on G2.com.
DataDome, en fonctionnant de manière transparente en arrière-plan, nous offre une protection efficace de notre site web contre les bots et scrappers, sans aucune intervention manuelle. Nous nous concentrons ainsi pleinement et sereinement sur nos projets. Review collected by and hosted on G2.com.
Nous sommes soumis à des scraps manuels, qui passent souvent entre les mailles du filet. Review collected by and hosted on G2.com.
We have been using DataDome for two years now, and the solution has been entirely satisfactory. It continuously learns and evolves, ensuring regular improvements. The WEBUI is efficient and functional, and the recent update has made it even more pleasant to use.
The reduction in maintenance and monitoring efforts is significant compared to other bot management solutions we used and maintained for several years before switching to DataDome.
The technical team is attentive, responsive, and pleasant to work with, which is a real plus. Review collected by and hosted on G2.com.
The cost is relatively high, but this is in line with other security solutions.
A lack of possibilities with the API for automating configurations and deployment.
For the integration to be truly excellent, some setup time is required. Review collected by and hosted on G2.com.
J'apprécie particulièrement l'efficacité de DataDome dans la détection et la protection contre les bots malveillants. La solution est très simple à implémenter et fonctionne de manière fluide en arrière-plan, sans impacter les performances du site. Le tableau de bord offre une bonne visibilité des menaces bloquées et permet de surveiller en temps réel l'activité suspecte. La capacité de personnaliser les règles de sécurité en fonction des besoins spécifiques est également un gros plus. Review collected by and hosted on G2.com.
Le seul bémol est le coût, qui peut être élevé pour les petites entreprises ou les start-ups. Bien que le service en vaille la peine en raison de la qualité de la protection, un modèle de tarification plus flexible pourrait être intéressant pour les structures avec des budgets plus restreints. Review collected by and hosted on G2.com.
1. Datadome's models are effective and able to accurately identify the bots. In the meaning time, the real user's experience is not impacted too much.
2. The integration flow is smooth. they have provided thorough documentations; and when there is any question, there is always someone we could look for to troubleshoot.
3. excellent support. whenever we report any live issue, the reply is prompt and helpful. they could also add customised rules based on our use case. Review collected by and hosted on G2.com.
Although Datadome has proven effective in combating bot activity, hope that it could continue improving on the model, because the hackers are improving on their scripts as well. Review collected by and hosted on G2.com.
We have been using DataDome since 2019. Their progressive mindset has allowed us to stay one step ahead of evolving bots, with consistently improved false positive ratios and user experience. With industry-leading DataDome Captcha and constantly updated rules, DataDome allows us to set it and forget it, while safeguarding our data and users. Their availability and support during Australian hours is also a benefit to us. Review collected by and hosted on G2.com.
Minor nitpick: having tech support during APAC work hours. Review collected by and hosted on G2.com.
