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66 out of 67 Total Reviews for Dashly
Overall Review Sentiment for Dashly
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The speed. It was very quick to get a bot up and running to automatically reply to users on my site. Review collected by and hosted on G2.com.
I think there are too many features. Out of the whole set, I only use a few. Review collected by and hosted on G2.com.
Their support team has helped us customize AI support solutions with which we can respond to our users' queries Review collected by and hosted on G2.com.
They have quite a few product features, but we had a bad experience with email newsletters, in November they had problems with deliverability Review collected by and hosted on G2.com.
It's very convenient to respond from one interface rather than multiple interfaces, especially when there is a large stream of user requests Review collected by and hosted on G2.com.
Didn't get the interface right away, but their customer support helped figure out the setup Review collected by and hosted on G2.com.
pros:
Increased your metrics in marketing and support
Increase revenue
Responsive support
A large number of features Review collected by and hosted on G2.com.
cons:
It was difficult to solve the problem on my own
A couple of months ago there were a lot of bugs with one of the features Review collected by and hosted on G2.com.
Collecting lead data and running message sequences, lots of interesting features Review collected by and hosted on G2.com.
Not the easiest service to use, but their customer support helps you figure out and customize everything Review collected by and hosted on G2.com.
Out of all the chat apps available, we prefer Dashly for several reasons.
Firstly, its user interface is well-designed and easy to navigate, despite having many features. This adds to the overall user experience and creates a feeling of luxury.
Secondly, the app offers rich features such as social channel integration and chatbots, making it more than just a standard chat app. Additionally, Dashly has 30 native integrations and open APIs for web, IOS, and Android, providing a lot of options to extend the app's functionality.
Lastly, Dashly offers features such as pop-ups, triggered email messages, site visitor data tracking, knowledge base, live chat for marketing automation, and push notifications for mobile apps, going above and beyond the standard chat app. Review collected by and hosted on G2.com.
The drawback of the app is the extensive range of possibilities it provides, which requires a considerable amount of time to fully master. Moreover, the app currently lacks integration with ChatGPT, which would be a valuable addition. It remains to be seen if this integration will be added in the future. Review collected by and hosted on G2.com.
I love the live chat feature and its easy integration with my website using Google Tag Manager. I got the entire platform set up on my website in less than 30 minutes, and this is my 1st time implementing live chat on my website. I'm going to do a quick rundown of the features I like best
- Live Chat, customization with different colors and settings, and add-in integrations such as Whatsapp, Facebook Messenger, and Instagram. This is very important so I do not miss messages, and I have one platform to utilize for my marketing, sales, and customer support.
- Triggered messages: This tool has already come in very handy. I specifically have been using the live chat-triggered feature. This allows me to send messages to nudge my website visitors to contact my business using my live chat.
- Reports: It is vital to see the reports of how many people visit my website and take other specific actions. Dashly does a fantastic job here with their reports dashboard.
- Chatbots: My team or myself is not always live on my website, which is why I need an automated way to continue gathering leads and resolving customer support queries while away from my business. I got to hand it to Dashly; they are a fantastic brand in this niche business. Review collected by and hosted on G2.com.
What I wish Dashly did was allow Workspaces to efficiently run multiple brands under the same account and differentiate the messages coming in. I only receive one snippet of code to add to my website. Unfortunately, this is not feasible since I currently have two brands and would need two accounts to keep the business separate. Review collected by and hosted on G2.com.
Gives you a lot of useful tools, integrated together, into a single pack. Livechat and event tracking on the website (clicks and page views per individual visitor) and feeding this data into a CRM and putting it into work with marketing automation - that's pretty great! Review collected by and hosted on G2.com.
Many of the core features, including event tracking need to be improved, as they currently do get the job done somewhat, but in the case of event tracking - it's not super precise and also gives you a bunch of unncessary data (such as device, OS, etc.) while messing up with simple but important things like source page/domain.
Support is also veeeery slow (single reply takes 20-30+ minutes), though it's still better than getting replies via e-mail just once per 24h for example. Gets the job done anyways, with some patience.
Pricing is weird and over-complex. Review collected by and hosted on G2.com.
The conversational marketing platform comes with chatbots to provide top-notch support ( It's almost impossible for small businesses to provide 24/7 support, right? Chatbots allow support agents to get some rest!), pop-ups to grow your email list, a knowledge base, email marketing automation and more. To get you started, Dashly provides a starter guide and a playbook with leadbot templates, triggered message templates and video tutorials, as well as a knowledge base. Unlike some of its competitors, Dashly shines with its simple and clean UI. Review collected by and hosted on G2.com.
There are just a few minor things that I think should be improved. The knowledge base design definitely needs some more love. I'm also not a big fan of the thin line icons in the backend. Review collected by and hosted on G2.com.
