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I find the ease of reaching the support team and regular meetings a big plus; the meetings ensure we do not miss out on anything Cyvatar and also ensure we have some foresight on solutions we may need in the future and can plan for. Review collected by and hosted on G2.com.
As with any early-stage company, one must be flexible and adaptable. While I do not have any negatives to state, I can share that Cyvatar has only pierced the surface of what they will likely achieve over the next years with advanced cyber solutions-to-come as they also enhance their customer dashboard experience. Review collected by and hosted on G2.com.
22 out of 23 Total Reviews for Cyvatar.ai
Overall Review Sentiment for Cyvatar.ai
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Two things stand out in my experience with Cyvatar. First of all, my team has been superb. Really great experience. Our incredible rep Allyson has saved me more than once in tough situations, bringing resources to bear and managing incidents to successful conclusion. Kendrick and Daniel, on the tech side, have given us incredible value and dedication.
The second thing is the pricing model. PEPM pricing just makes sense for small comapnies. Review collected by and hosted on G2.com.
The trade-off of a managed solution is that you can't configure and customize it yourself. For small start-ups, however, this can actually be a plus -- Cyvatar provides a lot of value while shielding you from the complexity. When you grow large enough to need advanced customizations, you might have outgrown them as a vendor. Review collected by and hosted on G2.com.
Cyvatar.AI's security services are tailored to meet the unique needs of small and medium-sized businesses (SMBs) and startup companies. Unlike larger enterprises, SMBs and startups often have limited resources and IT expertise, which can make them more vulnerable to cyber threats. Cyvatar’s approach allows companies with limited resources to gain cyber security capabilities quickly, effectively, and scaled to their business needs. Review collected by and hosted on G2.com.
Nothing negative to report here. Cyvatar.ai listens to its customers and crafts security solutions aligned with customer needs and critical risks. Review collected by and hosted on G2.com.
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Hands-on and professional staff, the onboarding process is comprehensive and covers all the angles, automated patch/update management, single-pane-of-glass systems management and reporting, prompt and excellent service. I'd like to keep going, but I think I've gushed enough. Review collected by and hosted on G2.com.
Dashboard UI is somewhat limited and not the most intuitive for certain things. Example - vulnerability scan and penetration test results are not displayed directly in the UI, but require a Cydekick to upload said results for retrieval. It's more of a nit-pick than anything since engineers at our org tend to be more oriented toward self-serve solutions. Review collected by and hosted on G2.com.
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Cyvatar follows a collaborative approach where you are fully involved in the setup process and are given admin access to monitor and maintain the systems, meaning that in the event of an employee having an issue or requiring support I have been able to assist them, only needing to escalate to the Cyvatar support team if the complexity was above my level of understanding. Being involved in the process ensures that I understand what has been implemented and why, so I have confidence in the systems in place and that we are receiving value for money.
Other vendors I have worked with have not provided the level of collaboration and access, making supporting internal stakeholders extremely difficult.
Overall the team have been fantastic and very easy to work with, as well as the technical team who procure and implement the security solutions you are assigned a dedicated Member Experience Manager who project manages the implementation and is a great resource to clarify any questions. Review collected by and hosted on G2.com.
The approach that we have followed in our rollout has been weekly calls with most of the implementation being carried out on those calls, this isn't a problem for our business, but for a company looking to complete a rapid implementation, the progress may not be as quick as they would like. Review collected by and hosted on G2.com.
The team members we've worked with have been stellar! For an non-IT person, I have never felt dumb asking a clarifying question. They do an amazing job of explaining the value of various security measures and are committed to ensuring the remediations are successful. Review collected by and hosted on G2.com.
I don't have any negative feedback here, the team has been solid to work with. Review collected by and hosted on G2.com.
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The team is willing to accept feedback and is interested in improving. An introduction to the other tools that we use, such as Automox and Tenable, is helpful. And when more detailed manual intervention is required, they have the experience to guide or address directly. Review collected by and hosted on G2.com.
The offering is not fully baked and has shifted a lot. Initially, we primarily wanted an outsourced fractional Chief Security Officer, and this is no longer an offering. Also, the software platform to aggregate information from the various services is still not fully functional. Review collected by and hosted on G2.com.
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The people! Cyber anything can be very confusing. I'm grateful for the patience and education extended from the Cyvatar team Review collected by and hosted on G2.com.
Its bittersweet. They have amazing communication,but the initial set up meetings are a bit of drag but necessary. Review collected by and hosted on G2.com.