Cygnus Systems Inc. IT Solutions Reviews & Provider Details - Page 2

We brought Cygnus on with the anticipation of having a company that would take care of our IT. Yet every issue we've run into ends up being something they didn't anticipate despite the fact that they had full access to our systems to learn what they would have to deal with. The result has been costly projects or bandaids on problems instead of true fixes. I find myself continually coming up with workarounds to our IT situation rather than depending on reliable IT support. Review collected by and hosted on G2.com.

Know what they are committing to and make sure it isn't so narrowly scoped that the problems you are actually trying to solve don't fall into the high price you're paying for their services. Review collected by and hosted on G2.com.

The problem we solved with Cygnus was our reliance on one IT person internally who could not keep up with the demands of over 80 employees. So, some of the basic every day little stuff gets solved. But that is a low bar. I don't think the benefits line up with the price tag. Review collected by and hosted on G2.com.

Sometimes, it would be more helpful to have assistance in the office rather than remotely. I know assistance is available in the office on certain days, but any IT issues I have usually cannot wait until someone is in the office. I have found that resolving the issues remotely works very well for most IT issues that i face, however. Review collected by and hosted on G2.com.

I have solved numerous IT problems using Cygnus' services, including small problems such as connecting to a certain printer/opening certain documents to complex issues facing my account as a whole. Every time that I have contacted Cygnus for assistance, they have promptly and patiently discussed the matter with me, identified a solution, and ensured the solution worked as intended and I was all set to continue working. Review collected by and hosted on G2.com.

As I've said, I dislike that every person I've talked to admits that they don't have a lot of knowledge when it comes to Apple products. I know I'm not the only person at the office with a Mac, so I would hope that at least one person there could help me. In the last few months I haven't even reached out to Cygnus when I've had issues, I've gone to someone in our Engineering department. Review collected by and hosted on G2.com.

I actually haven't used Cygnus recently because it's taken so long to get issues resolved in the past. I'm sure it's very beneficial for others in the office, but I haven't had a similar experience. Review collected by and hosted on G2.com.

I have not found anything that I dislike about their service. Review collected by and hosted on G2.com.

The complete care program has saved us time and money. The Cygnus team is always doing their best to be proactive instead of reactive whenever possible. Review collected by and hosted on G2.com.

Some of the technical issues have not been adequately resolved. For example, I experienced a problem with my laptop freezing while using a webcam. Cygnus suggested plugging the camera directly into my laptop as opposed to the docking station, which has helped, but did not completely resolve the problem. Review collected by and hosted on G2.com.

For the most part, our office computers and network have functioned properly after Cygnus came on board. Issues that have arisen have consistently been addressed promptly. Review collected by and hosted on G2.com.

I've only had one negative experience where there was an office-wide issue, and after Cygnus resolved the larger issues, I was still having some issues, but my ticket was closed. This was later resolved but it was frustrating at the time. Review collected by and hosted on G2.com.

If you have been frustrated with an unresponsive or slow IT service provider, give Cygnus a try. Review collected by and hosted on G2.com.

Typically minor issues (connectivity, log-ins or password issues, etc). The benefits are that I can call or email, and there is an entire team that can respond. Review collected by and hosted on G2.com.

I have not experienced any downsides or negatives while working with Cygnus. Review collected by and hosted on G2.com.

Cygnus helps keep our server running efficiently and our files secure. Review collected by and hosted on G2.com.

The least I do not like is when all systems are down, and it seems Cygnus is the last to know. Review collected by and hosted on G2.com.

I would recommend continuous monitoring of connectivity and preventative measures to avoid service interuptions or offline backup services. Review collected by and hosted on G2.com.

None at this time. Review collected by and hosted on G2.com.

I don't like having connectivity issues but Cygnus has been able to resolve most matters fairly quickly. Review collected by and hosted on G2.com.

We are solving connectivity issues mostly. I am a VPN user and this has proven to be the most problematic matter I have experienced, but that Cygnus has helped me resolve. Review collected by and hosted on G2.com.

Nothing on they Cygnus end. I think we're reset our passwords too often but that's not your fault Review collected by and hosted on G2.com.

Compared to our previous solutions provider there just seems to be less overall issues and resolutions are much quicker. Review collected by and hosted on G2.com.