Cygnus Systems Inc. IT Solutions Reviews & Provider Details

Several IT issues. As they handle all of my company's, IT needs. Review collected by and hosted on G2.com.

I appreciate their response time and professionalism. Review collected by and hosted on G2.com.

Splashtop, adobe etc Review collected by and hosted on G2.com.

Availability, friendly and always complete the request. always accessible and i can always track my requests anytime i need to see the history. They always ensure that i am responded with the solutions Review collected by and hosted on G2.com.

Cygnus has taken the time to understand our processes and our software packages. They assigned us a dedicated engineer who is most familiar with how we do things, but the additional specialists also strive to do so. Cygnus acts as an intermediary for us regarding our Agency Management System, which helps us not to have to wait on hold for help. Their complete care manages our on-site server and other office machines as needed. They are always available to us for issues in our office or at our home offices. Moving to remote work has been easy as they helped us be ready for this process. As they have grown throughout our relationship, their service only keeps improving. We have been with Cygnus for six years now and don't feel a need to interview any others. Review collected by and hosted on G2.com.

It is so very helpful that they have learned our systems and software products so that they are fully able to diagnose problems and give us good sound advice. Review collected by and hosted on G2.com.

I have had multiple issues, since Cygnus Systems took over IT duties for RDS. I have usually been helped by either Holden or Kevin. I had an issue with printing bein defaulted to double-sided print, which was corrected. I also had an issue with Adobe Acrobat DC asking me to save all documents to a new name, each time I opened and revised the record in any way, creating multiple extra unnecessary steps. This issue was also fixed. Kevin did an excellent job in setting up my laptop and docking station for Windows 10 and Microsoft 365. The only negative issues I can think of is not having someone from Cygnus Systems in our office each day, and on occasion, it takes a while to get an issue resolved, either in the office or remotely. However, I have had help remotely, as well, from both Holden and Kevin, and they have always eventually resolved any issue I might be having with anything related to the laptop, server, Adobe Acrobat DC or the DRR Project. Review collected by and hosted on G2.com.

They are accommodating, cordial and knowledgeable. Review collected by and hosted on G2.com.

We use Cygnus as our outsourced IT solution provider. They help with day-to-day tickets/questions from our users at the office and at home. They also assist us with special projects. We have 21 users, all who work at the office, and have a remote workstation as well. Review collected by and hosted on G2.com.

They don't nickel and dime you for charges outside the scope of their flat monthly fees. They are a partner and take time to develop a relationship with each client. Review collected by and hosted on G2.com.

Cygnus helps with my day-to-day IT needs. Overall, a good service provider. People seem friendly overall. It does seem like there are some knowledge gaps within the staff, and if senior members find a solution, I wish the knowledge was transferred to other team members. I have one issue, in particular, that is frequent for my team and me. It seems we are consistently facing the same issue in our service request, and information as to how it was fixed is does not seem to be passed on to new team members. While it is usually resolved, it does take some time to do so, which can negatively impact my work and the clients we serve. Review collected by and hosted on G2.com.

Friendly. Helpful and wanting to do a good job. I appreciate the fact that on occasion they have sent senior team members to the office to check-in and see how the services have been received. Review collected by and hosted on G2.com.

I was working remotely and my laptop would not connect properly to our office. Ivan helped and was able to recalibrate my laptop so that I was able to access all my files. Review collected by and hosted on G2.com.

I like how patient and helpful the support team is. Over the phone or in person, I've always felt comfortable and confident with interacting with the specialists. Even if the issue isn't fixed at once, they keep working hard. Review collected by and hosted on G2.com.

After a significant IT update on my computer, it was stuck in update mode. I called IT to assist me with resetting my computer properly to initiate the proper update. It took a few times and the IT tech manually taking over remotely for it to work correctly. Review collected by and hosted on G2.com.

The tech knew how to troubleshoot the issue. I am very tech-savvy myself, but when the computer got stuck in the update, I was unsure what the proper commands were to initiate the update. Review collected by and hosted on G2.com.

The scanner connected to my computer was not able to scan and send the images into the image inbox in TAM. Review collected by and hosted on G2.com.

They worked really hard on this complicated issue, and explained what they were doing when they could. They handled speaking to different parties as needed. Review collected by and hosted on G2.com.

helped with setting up home office. worked with me into the late evening to find a solution when things were not working. Review collected by and hosted on G2.com.

I can tell them this is an immediate need or not. In other words, if I cannot do my job because of the issue they stop and help. I did not experience this with our former IT company. Review collected by and hosted on G2.com.