# Cygnus Systems Inc. IT Solutions Reviews **Vendor:** Cygnus Systems **Category:** [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services) **Average Rating:** 4.4/5.0 **Total Reviews:** 59 ## About Cygnus Systems Inc. IT Solutions Cygnus Systems helps small and mid-sized companies plan, implement, and support their IT and Voice systems. With an offering that includes: IT support, cyber security, wireless networking, hosted phone systems, cloud and on-premise computing, desktop support, structured cabling, and more, Cygnus is your one stop for business IT infrastructure. ## Cygnus Systems Inc. IT Solutions Reviews ### 1. Good Response Time **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda C. | Sr. Immigration Paralegal Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Several IT issues. As they handle all of my company's, IT needs. **What do you like best about Cygnus Systems Inc. IT Solutions?** I appreciate their response time and professionalism. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I believe they have put things in place for those of us that start earlier and with the system of marking on the email what is urgent. So not much to add to dislike! **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** All IT issues. They seem to have a significant/knowledgeable staff that helps wait time; if someone is busy, someone else is there to help. ### 2. Always a pleasure **Rating:** 5.0/5.0 stars **Reviewed by:** Reena M. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Splashtop, adobe etc **What do you like best about Cygnus Systems Inc. IT Solutions?** Availability, friendly and always complete the request. always accessible and i can always track my requests anytime i need to see the history. They always ensure that i am responded with the solutions **What do you dislike about Cygnus Systems Inc. IT Solutions?** Nothing that I can dislike them for. Always best. They do not have anything that i do not like. it has always been easy and supportive team to work with. They do respond immidiately. **Recommendations to others considering Cygnus Systems Inc. IT Solutions:** Very friendly and always available **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Easy to work and availability. They have helped me resolve the connectivity issues via splashtop n number of times. It has definitely improved my productivity and has effected the quality. ### 3. Dependable, friendly, knowledgeable... **Rating:** 5.0/5.0 stars **Reviewed by:** Betsy D. | Benefits Account Manager and IT Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Cygnus has taken the time to understand our processes and our software packages. They assigned us a dedicated engineer who is most familiar with how we do things, but the additional specialists also strive to do so. Cygnus acts as an intermediary for us regarding our Agency Management System, which helps us not to have to wait on hold for help. Their complete care manages our on-site server and other office machines as needed. They are always available to us for issues in our office or at our home offices. Moving to remote work has been easy as they helped us be ready for this process. As they have grown throughout our relationship, their service only keeps improving. We have been with Cygnus for six years now and don't feel a need to interview any others. **What do you like best about Cygnus Systems Inc. IT Solutions?** It is so very helpful that they have learned our systems and software products so that they are fully able to diagnose problems and give us good sound advice. **What do you dislike about Cygnus Systems Inc. IT Solutions?** There were growing pains at first. Once we learned that we didn't need to utilize their first line of service (is it plugged in?) and bypass it, the relationship bumps disappeared. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Please see above. ### 4. I have been very pleased with the service provided by Cygnus Systems. **Rating:** 4.5/5.0 stars **Reviewed by:** Steve F. | Record Facilitator (copy services), Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** I have had multiple issues, since Cygnus Systems took over IT duties for RDS. I have usually been helped by either Holden or Kevin. I had an issue with printing bein defaulted to double-sided print, which was corrected. I also had an issue with Adobe Acrobat DC asking me to save all documents to a new name, each time I opened and revised the record in any way, creating multiple extra unnecessary steps. This issue was also fixed. Kevin did an excellent job in setting up my laptop and docking station for Windows 10 and Microsoft 365. The only negative issues I can think of is not having someone from Cygnus Systems in our office each day, and on occasion, it takes a while to get an issue resolved, either in the office or remotely. However, I have had help remotely, as well, from both Holden and Kevin, and they have always eventually resolved any issue I might be having with anything related to the laptop, server, Adobe Acrobat DC or the DRR Project. **What do you like best about Cygnus Systems Inc. IT Solutions?** They are accommodating, cordial and knowledgeable. **What do you dislike about Cygnus Systems Inc. IT Solutions?** On occasion, a solution takes a bit longer than I would like, but they always get the task fixed to my satisfaction. In addition, I wish someone from Cygnus Solutions was in the office each day. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** I have explained any issues above, helped by Holden or Kevin, either remotely or in the office. They both have very good expertise and are always cordial and respectful. **Official Response from Scott Kube:** > Thanks for your kind words Steve. I'm glad our team, Kevin and Holden in particular, has helped you. ### 5. Most Reliable IT Support EVER! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** We use Cygnus as our outsourced IT solution provider. They help with day-to-day tickets/questions from our users at the office and at home. They also assist us with special projects. We have 21 users, all who work at the office, and have a remote workstation as well. **What do you like best about Cygnus Systems Inc. IT Solutions?** They don't nickel and dime you for charges outside the scope of their flat monthly fees. They are a partner and take time to develop a relationship with each client. **What do you dislike about Cygnus Systems Inc. IT Solutions?** Sometimes we struggle to get timely or thorough answers on our phone system (Star2Star). That is the only thing I can pick on... so that's saying a lot! **Recommendations to others considering Cygnus Systems Inc. IT Solutions:** Talk to the existing clients who use Cygnus about their experiences. You won't be disappointed! **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** We have a small staff, and the one employee in our office who serves as "point person" is able to do other tasks outside of IT. We benefit from the entire team of expertise at Cygnus while not having the burden of hiring a person internally to do all things IT. **Official Response from Scott Kube:** > Michelle, I appreciate your review and am glad we've helped you and your company. Thank you. ### 6. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle B. | Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Cygnus helps with my day-to-day IT needs. Overall, a good service provider. People seem friendly overall. It does seem like there are some knowledge gaps within the staff, and if senior members find a solution, I wish the knowledge was transferred to other team members. I have one issue, in particular, that is frequent for my team and me. It seems we are consistently facing the same issue in our service request, and information as to how it was fixed is does not seem to be passed on to new team members. While it is usually resolved, it does take some time to do so, which can negatively impact my work and the clients we serve. **What do you like best about Cygnus Systems Inc. IT Solutions?** Friendly. Helpful and wanting to do a good job. I appreciate the fact that on occasion they have sent senior team members to the office to check-in and see how the services have been received. **What do you dislike about Cygnus Systems Inc. IT Solutions?** As mentioned above, I think more transparency/knowledge sharing may need to happen internally at Cygnus. This may be specific to me/my team, but it seems like we face consistent issues with some of our requests as well as a longer-than-average wait to get it resolved. I also wish that some things (e.g., password resets) could be pushed through without having to schedule a call for a remote session. It seems like these could be done via email. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Problems would be general IT administrative issues. Stuart has been a great help on several occasions, helping me find workarounds to existing issues so I can do my job more effectively. ### 7. Whenever there is an issue, I have had no problem with contacting and receiving help. **Rating:** 3.5/5.0 stars **Reviewed by:** Christelle L. | Record Intake Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** I was working remotely and my laptop would not connect properly to our office. Ivan helped and was able to recalibrate my laptop so that I was able to access all my files. **What do you like best about Cygnus Systems Inc. IT Solutions?** I like how patient and helpful the support team is. Over the phone or in person, I've always felt comfortable and confident with interacting with the specialists. Even if the issue isn't fixed at once, they keep working hard. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I currently have not run into anything that makes me feel negatively towards the specialists or the company. If I had to choose, I would suggest there being more open hours or to recruit more specialists to help with large problems. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** I am having no problems that affect me personally. The benefits I've noticed though, is how easy it is to contact the team or submit a ticket. The response time is perfect! ### 8. Cygnus IT Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nathaniel G. | Regional Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** After a significant IT update on my computer, it was stuck in update mode. I called IT to assist me with resetting my computer properly to initiate the proper update. It took a few times and the IT tech manually taking over remotely for it to work correctly. **What do you like best about Cygnus Systems Inc. IT Solutions?** The tech knew how to troubleshoot the issue. I am very tech-savvy myself, but when the computer got stuck in the update, I was unsure what the proper commands were to initiate the update. **What do you dislike about Cygnus Systems Inc. IT Solutions?** There was nothing to dislike. The tech knew what he needed to do even after the update was not working right away. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** If there is an update issue, I know I can go straight to them to fix it before there is a more significant issue. The benefits I realized, is that they are always available to help. **Official Response from Scott Kube:** > Thanks for Nathaniel. I'm glad that you've experienced that we are here to help you 24x7x365, and I'm glad our team was able to help you. ### 9. Problems are consistently solved, but timing has been inconvenient. **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda B. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** The scanner connected to my computer was not able to scan and send the images into the image inbox in TAM. **What do you like best about Cygnus Systems Inc. IT Solutions?** They worked really hard on this complicated issue, and explained what they were doing when they could. They handled speaking to different parties as needed. **What do you dislike about Cygnus Systems Inc. IT Solutions?** It took at least a week to resolve the issue and made it so I could not do some of my other work when they were actively addressing the issue as they needed me present for login purposes or had remote control of my computer. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** They will work outside of typical business hours when they can, and have many resources that they can apply to solve a problem. ### 10. Efficient and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Barbara B. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** helped with setting up home office. worked with me into the late evening to find a solution when things were not working. **What do you like best about Cygnus Systems Inc. IT Solutions?** I can tell them this is an immediate need or not. In other words, if I cannot do my job because of the issue they stop and help. I did not experience this with our former IT company. **What do you dislike about Cygnus Systems Inc. IT Solutions?** work arounds becoming permanant solutions. i would like for some of those things to be circled back to find solution. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Updates happening during regular business hours has been resolved. Making it so we can be more productive. Being a valued part of our team when we switched to our emergency plan for COVID. **Official Response from Scott Kube:** > Thanks Barbara. I'm glad our team is helping you to be more productive. Please feel free to reach out to me at scottk@CygnusSystems.com, so that I can ensure we tie up any loose ends on the work arounds you mentioned. ### 11. Mediocre response, expensive cost, and narrow scope. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Cygnus is our dedicated IT support. **What do you like best about Cygnus Systems Inc. IT Solutions?** There is little I like about working with Cygnus. I guess I would say that they have a 24 hour call line is something I like, but the emergency response from that line ends up being what I dislike. **What do you dislike about Cygnus Systems Inc. IT Solutions?** We brought Cygnus on with the anticipation of having a company that would take care of our IT. Yet every issue we've run into ends up being something they didn't anticipate despite the fact that they had full access to our systems to learn what they would have to deal with. The result has been costly projects or bandaids on problems instead of true fixes. I find myself continually coming up with workarounds to our IT situation rather than depending on reliable IT support. **Recommendations to others considering Cygnus Systems Inc. IT Solutions:** Know what they are committing to and make sure it isn't so narrowly scoped that the problems you are actually trying to solve don't fall into the high price you're paying for their services. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** The problem we solved with Cygnus was our reliance on one IT person internally who could not keep up with the demands of over 80 employees. So, some of the basic every day little stuff gets solved. But that is a low bar. I don't think the benefits line up with the price tag. **Official Response from Scott Kube:** > It would be great to connect, so we can make things right for you. Can you please contact me at scottk@CygnusSystems.com? ### 12. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** I have often reached out to Cygnus for assistance with all sorts of IT issues - from a printer not working to my entire computer not booting up correctly. Whenever I have needed help from Cygnus, they have responded promptly and resolved the issue as quickly, patiently, and expertly as possible. With every point I required assistance with, they not only fixed the problem but took steps to ensure I would not experience similar issues in the future. **What do you like best about Cygnus Systems Inc. IT Solutions?** I like how quickly Cygnus is able to respond to my tickets and assign a tech to contact me to discuss and resolve the issue. This assignment process is fairly quick and easy, and it is nice having such support available at all times. **What do you dislike about Cygnus Systems Inc. IT Solutions?** Sometimes, it would be more helpful to have assistance in the office rather than remotely. I know assistance is available in the office on certain days, but any IT issues I have usually cannot wait until someone is in the office. I have found that resolving the issues remotely works very well for most IT issues that i face, however. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** I have solved numerous IT problems using Cygnus' services, including small problems such as connecting to a certain printer/opening certain documents to complex issues facing my account as a whole. Every time that I have contacted Cygnus for assistance, they have promptly and patiently discussed the matter with me, identified a solution, and ensured the solution worked as intended and I was all set to continue working. **Official Response from Scott Kube:** > Thanks for your review. We appreciate it. Our team works hard to respond quickly for our clients. I'm glad to hear you've had such positive results. ### 13. It's frustrating that most people at Cygnus don't have Apple/Mac knowledge **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Most of my issues have been for accessing our systems while working remotely or problems connecting to our printers. For others in the office, it is usually a quick fix; however, because I have a Mac laptop, I'm generally on the phone with Cygnus for multiple sessions before the issue gets resolved. **What do you like best about Cygnus Systems Inc. IT Solutions?** I do like that they usually get ahold of you within the hour of sending along an issue. And everyone there is super nice and I know they're doing everything they can to resolve issues. **What do you dislike about Cygnus Systems Inc. IT Solutions?** As I've said, I dislike that every person I've talked to admits that they don't have a lot of knowledge when it comes to Apple products. I know I'm not the only person at the office with a Mac, so I would hope that at least one person there could help me. In the last few months I haven't even reached out to Cygnus when I've had issues, I've gone to someone in our Engineering department. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** I actually haven't used Cygnus recently because it's taken so long to get issues resolved in the past. I'm sure it's very beneficial for others in the office, but I haven't had a similar experience. **Official Response from Scott Kube:** > I can assure that we have people on the team that use Apple/Mac's and can help you. Would you please email me at scottk@CygnusSystems.com, so we can help you? ### 14. My experience with Cygnus has far exceeded my expectations. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Our company needed reliable IT support, and we found it with Cygnus. They never stop until they solve an issue, and they do it promptly. We used to experience a lot of downtime due to technical problems; that is a thing of the past. **What do you like best about Cygnus Systems Inc. IT Solutions?** Cygnus Systems has knowledgeable staff with prompt response times. They work hard to find us a solution to any issues that arise. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I have not found anything that I dislike about their service. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** The complete care program has saved us time and money. The Cygnus team is always doing their best to be proactive instead of reactive whenever possible. **Official Response from Scott Kube:** > Thanks for your kind words Jennifer. It's nice to hear that our efforts are making a difference for you and your team. ### 15. Cygnus has been very attentive when the need arises **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff T. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Our office hired Cygnus to manage our computers and network **What do you like best about Cygnus Systems Inc. IT Solutions?** That Cygnus is always available to address and attempt to resolve any issues that arise immediately. **What do you dislike about Cygnus Systems Inc. IT Solutions?** Some of the technical issues have not been adequately resolved. For example, I experienced a problem with my laptop freezing while using a webcam. Cygnus suggested plugging the camera directly into my laptop as opposed to the docking station, which has helped, but did not completely resolve the problem. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** For the most part, our office computers and network have functioned properly after Cygnus came on board. Issues that have arisen have consistently been addressed promptly. ### 16. I have had multiple positive resolutions with Cygnus **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Cygnus has helped with setting up a laptop for use, setting up a laptop docking station, dealing with remote connectivity issues, installing software, resetting passwords, etc. **What do you like best about Cygnus Systems Inc. IT Solutions?** I typically find that Cygnus responds quickly to acknowledge my request and provides a quick resolution. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I've only had one negative experience where there was an office-wide issue, and after Cygnus resolved the larger issues, I was still having some issues, but my ticket was closed. This was later resolved but it was frustrating at the time. **Recommendations to others considering Cygnus Systems Inc. IT Solutions:** If you have been frustrated with an unresponsive or slow IT service provider, give Cygnus a try. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Typically minor issues (connectivity, log-ins or password issues, etc). The benefits are that I can call or email, and there is an entire team that can respond. **Official Response from Scott Kube:** > Thanks for your input. I'm glad to hear how happy you are with our level of responsiveness. I'm pleased that we've been able to help you. ### 17. Cygnus has been incredibly helpful to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** James P. | Legal Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** The company I work for (Fakhoury Global Immigration) hired Cygnus as our IT partner. Whenever I have experienced any technical problems, Cygnus has been fast and efficient in addressing the issue and getting me back to work. Cygnus has also been an integral part of ensuring that the entire company maintains a satisfactory level of cyber security. **What do you like best about Cygnus Systems Inc. IT Solutions?** Constant support through the help desk or on-site service. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I have not experienced any downsides or negatives while working with Cygnus. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Cygnus helps keep our server running efficiently and our files secure. **Official Response from Scott Kube:** > Thanks James. We take cyber security very seriously. I'm glad to hear that you appreciate the help we are providing to you and the firm. ### 18. All Day Service **Rating:** 3.5/5.0 stars **Reviewed by:** Rosa C. | legal assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Cygnus has helped me with login issues working from home, emails not available, ADOBE issues with images not available and upgrade to ADOBE PRO, also with archiving to make space. **What do you like best about Cygnus Systems Inc. IT Solutions?** The best I like about Cygnus is their prompt response in solving an issue. **What do you dislike about Cygnus Systems Inc. IT Solutions?** The least I do not like is when all systems are down, and it seems Cygnus is the last to know. **Recommendations to others considering Cygnus Systems Inc. IT Solutions:** I would recommend continuous monitoring of connectivity and preventative measures to avoid service interuptions or offline backup services. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** None at this time. ### 19. Helpful and consistently fast response times **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina S. | Senior Case Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** They are managing our IT matters and resolving connectivity issues. **What do you like best about Cygnus Systems Inc. IT Solutions?** Cygnus offers fast response times most of the time and all of the workers are easy to work with and get in touch with. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I don't like having connectivity issues but Cygnus has been able to resolve most matters fairly quickly. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** We are solving connectivity issues mostly. I am a VPN user and this has proven to be the most problematic matter I have experienced, but that Cygnus has helped me resolve. **Official Response from Scott Kube:** > Thanks Carolina. VPN connectivity can be frustrating to deal with if not configured properly. I'm glad to hear that your experience has been good and that you are so happy with the responsiveness and quality of the work. ### 20. Fast and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Password reset issue - company mandated password reset didn't 'cascade' to all systems. I changed my password when prompted by the system as I had in the past. After a week I was having issues with certain systems and the new password I'd created wasn't being accepted. So I called the helpdesk for support and Kevin was able to quickly diagnose the issue and get my new password accepted. **What do you like best about Cygnus Systems Inc. IT Solutions?** Fast, easy and friendly. I was up and running in a few minutes. **What do you dislike about Cygnus Systems Inc. IT Solutions?** Nothing on they Cygnus end. I think we're reset our passwords too often but that's not your fault **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Compared to our previous solutions provider there just seems to be less overall issues and resolutions are much quicker. **Official Response from Scott Kube:** > Thanks for your review. I'm glad to hear that IT support has improved so much since switching to Cygnus. ### 21. Always helpful and always resolve all my issues **Rating:** 4.5/5.0 stars **Reviewed by:** Emily D. | Regional Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** They helped me set up log information for the computer **What do you like best about Cygnus Systems Inc. IT Solutions?** How quick they are to resolve my issues. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I have zero issues with Cygnus, they are always prompt and helpful with anything I have issues with **Recommendations to others considering Cygnus Systems Inc. IT Solutions:** To others I would say they are prompt and they know how to solve everything **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Trying to log in to specific websites if I had issues or software updates that made were taking long. I have realized they helped with everything I can think of. **Official Response from Scott Kube:** > Thanks Emily. Good to hear how pleased you are with our service. ### 22. RDS' Review - A Majors **Rating:** 4.5/5.0 stars **Reviewed by:** Amy M. | Client Liaison Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** A company-wide switch over to Cygnus Systems after our internal IT operator left the company. They took over ALL of our systems. **What do you like best about Cygnus Systems Inc. IT Solutions?** While it has been a struggle getting everything working smoothly, I appreciate the constant contact that Cygnus keeps with it's customers. **What do you dislike about Cygnus Systems Inc. IT Solutions?** Not having someone "in-house" is an adjustment however, as previously stated, Cygnus' communication methods are efficient. **Recommendations to others considering Cygnus Systems Inc. IT Solutions:** Cygnus? Certainly! **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** There were the normal hiccups during any transition and it appears the issues are slowly being resolved. ### 23. All techs that I have dealt with are very patient and knowledgeable. **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy K. | Database Integrity Mgr., Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** They upgraded my system from Windows 7 to WIndows ahead of schedule because of the problems that I was having. They also helped me to be able to use OWA since we weren't on Office 365 yet. **What do you like best about Cygnus Systems Inc. IT Solutions?** Their patience with questions that may make sense to most but being able to understand why things are happening the way they are. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I didn't have a bad experience. Maybe once they didn't get back very quickly. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Learning new programs. **Official Response from Scott Kube:** > Thanks Wendy, for acknowledging how patient and knowledgeable the support team has been for you. ### 24. I have had good response and follow through with Ivan **Rating:** 4.0/5.0 stars **Reviewed by:** Kathryn D. | Inside Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Cygnus was beneficial during my onboarding with Mopec. We added software and checking systems. **What do you like best about Cygnus Systems Inc. IT Solutions?** I like their response timing best. A Cygnus employee will call you minutes after you email the issue. **What do you dislike about Cygnus Systems Inc. IT Solutions?** The searching for the solution and waiting on the phone for someone to figure out what the issue is. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** I want to inquire about one specific issue with our order entry software. Is it possible to program it to import FedEx and UPS tracking? ### 25. My Cygnus Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Cygnus got my home computer connected to my work server so that I didn't have to bring my laptop home with me every night. It made working remotely, at a moment's notice, easy and allowed me to keep up with my workload. **What do you like best about Cygnus Systems Inc. IT Solutions?** Quick access to customer service. They get in and fix my issues quickly and let me move on with my day. Not an overabundance of small talk unless I initiate it. They understand that I am there to fix a problem, not talk about what I am doing next weekend **What do you dislike about Cygnus Systems Inc. IT Solutions?** Nothing. Tech Support has not once caused me any issues. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Mostly connectivity issues with the company server. **Official Response from Scott Kube:** > Thanks. Happy that we've made working from home easier for you. ### 26. Super Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Susan A. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Had the blue screen of death on my laptop, I thought it was done. Gerry was able to get it back up and running in no time. Cygnus is super responsive and quick to solve problems **What do you like best about Cygnus Systems Inc. IT Solutions?** Quick response time and the knowledge of the staff **What do you dislike about Cygnus Systems Inc. IT Solutions?** No dislikes! I cant think of anything that I could say that i dislike **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** No problems at this time. super happy with service so far **Official Response from Scott Kube:** > Thanks Susan. We're pleased that find our service so responsive and helpful. ### 27. Wonderful **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie S. | Client Liaison Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** My company hired Cygnus to covert our system to Microsoft 365 and get rid of our towers. **What do you like best about Cygnus Systems Inc. IT Solutions?** They have 24-hour service, and they always respond promptly. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I have not had enough issues to dislike anything about this company. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** As a company, we are solving the speed of our laptops and maximizing our space to store data. I have become less irritable due to specific applications evolving faster. **Official Response from Scott Kube:** > Thank you, Stephanie. We are pleased that you like our 24-hour service. ### 28. IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Teri P. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** I have had issues with VoiceMails/Telephone Issues/Computer Issues **What do you like best about Cygnus Systems Inc. IT Solutions?** They always follow up with you and will continue to do so until your problems or issues have been resolved. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I have not had any issues with them that I have been dissatisfied with **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** I am currently not working with them at the moment on any issues. They are very easily accessible when a problem does arise. **Official Response from Scott Kube:** > Thanks Teri. Glad to have been so helpful to you on both your computer and telephone issues. ### 29. Quick reliable assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** When setting up my remote laptop, Kyle was able to resolve the issue quickly. The fact that I was able to connect with him again once I got to the office to ensure I was setup was a plus, usually you have to speak to someone different and get them up to speed on the issue. **What do you like best about Cygnus Systems Inc. IT Solutions?** Customer service-like I mentioned previously, being able to connect with the same individual regarding my issue helped with any frustration. **What do you dislike about Cygnus Systems Inc. IT Solutions?** For the sake of writing something in this box, it would be that I had an IT issue that I had to call them about. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** N/A **Official Response from Scott Kube:** > Thank you. We are delighted that you find our service quick and reliable. ### 30. great service, reps pleasant are easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** James A. | @, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Email issues on multiple occasions **What do you like best about Cygnus Systems Inc. IT Solutions?** The 24-hour service, I work the night shift, and I've called late several times, and they respond within 15minutes. Awesome service **What do you dislike about Cygnus Systems Inc. IT Solutions?** nothing at this time, They have fixed all my issues upon my request **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** All my issues were related to email problems, and they have corrected them. They are very knowledgeable and are easy to work with ### 31. IMPACT Management Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Helped me reset my computer password in a timely and effective matter. Was friendly and told me everything he was doing to fix the problem. **What do you like best about Cygnus Systems Inc. IT Solutions?** They are always attentive, friendly, and responsive when my other coworkers have an IT issue. They let you know of everything they're doing to fix the issue and do everything they can to fix the problem. **What do you dislike about Cygnus Systems Inc. IT Solutions?** No complaints so far. We haven't had the services for that long. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** No problems. Much better IT company than our previous and everybody seems to like them/have a positive outlook on the services offered so far. ### 32. Great support however sometimes they do not respond as quickly as needed. **Rating:** 4.0/5.0 stars **Reviewed by:** Don F. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Complete IT support. Including upgrades, troubleshooting, and managing accounts **What do you like best about Cygnus Systems Inc. IT Solutions?** Their ticket system. It works good for what we need. **What do you dislike about Cygnus Systems Inc. IT Solutions?** Sometimes their response time is not as fast as I would like. **Recommendations to others considering Cygnus Systems Inc. IT Solutions:** More people to be in person. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** We all can reach out to them independently with our issues. We do not have to go through 1 person or source. ### 33. Cygnus gets back quickly and is very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley B. | Legal Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Many issues, including e-mail issues, Zoom issues, and remote issues **What do you like best about Cygnus Systems Inc. IT Solutions?** They are friendly and quick in helping resolve issues. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I have not had any issues or experienced anything that I dislike. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** I have had issues with e-mails not sending, as well as issues with my remote setup that they were able to help me with right away. ### 34. They are helpful and answer quickly. They have solved any issues we have. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** They helped convert the system to new and updated info. They were able to put all the files and information on the new system. **What do you like best about Cygnus Systems Inc. IT Solutions?** That we are able to send them a ticket with any problems and that they answer quickly and are able to remote in to fix the issues themselves. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I wish that they were in the office more often to help with issues when they first come up. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** We had issues with everything loading so and not responding and they were able to change that to work better. ### 35. A great team to work with! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** I've had many interactions with the Cygnus team and every time they were very prompt, professional and always had a solution for any issue I have ran into. **What do you like best about Cygnus Systems Inc. IT Solutions?** How persistent they are when helping with an issue. **What do you dislike about Cygnus Systems Inc. IT Solutions?** No complaints, every interaction i had with them was great. **Recommendations to others considering Cygnus Systems Inc. IT Solutions:** You will be able to rest easy knowing they are not only protecting your information but they are there very quickly to support any issues as well. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** New computer set up, hard drive issues and the set-up support of multiple applications. ### 36. very nice and helpful people **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** They transferred all of our computers to a docking station and we use laptops instead of towers. **What do you like best about Cygnus Systems Inc. IT Solutions?** I like the ticket system. Its easy to make tickets regarding problems and they are pretty fast at getting back with us. **What do you dislike about Cygnus Systems Inc. IT Solutions?** They arent in our office much but they are still very helpful when not in office. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** We had alot of issues with our computers being slow and they are now running alot faster and we are able to get more of our work done. ### 37. Very Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanne H. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Cygnus has helped me many times with issues while I am working remotely from home **What do you like best about Cygnus Systems Inc. IT Solutions?** Easy to contact and always gets me on my way **What do you dislike about Cygnus Systems Inc. IT Solutions?** There is nothing I dislike about Cygnus really **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Login issues remotely software issues connection issues ### 38. Always responsive **Rating:** 5.0/5.0 stars **Reviewed by:** celeste s. | residential account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Phone issue **What do you like best about Cygnus Systems Inc. IT Solutions?** 24/7 service and always willing to look into the problem and find a solution. **What do you dislike about Cygnus Systems Inc. IT Solutions?** there is nothing I dislike with the service **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** When I had phone issues while working at home, they realized how important it was to resolve promptly. ### 39. Cygnus Systems Inc. provides a quick response and solution to issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** I could not connect to our cloud session, and even though it was early in the morning, they answered the phone and resolved the issue in just a few minutes. **What do you like best about Cygnus Systems Inc. IT Solutions?** They are quick to respond when there are issues. **What do you dislike about Cygnus Systems Inc. IT Solutions?** Everything works well, and I have no concerns with their service **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** At the time, they were assisting with connection to our remote session. Their quick response and be available early in the morning kept me on track with my workload ### 40. Cygnus Review **Rating:** 5.0/5.0 stars **Reviewed by:** Allie B. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** My team's networking issues with their laptops while working remote in other states **What do you like best about Cygnus Systems Inc. IT Solutions?** The friendly customer service from the team **What do you dislike about Cygnus Systems Inc. IT Solutions?** I would prefer if there was a scheduled time that the team member would be returning the call **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Remote networking issues ### 41. Cygnus has been helpful in my experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** They are quick to respond regarding whatever IT issues I face. **What do you like best about Cygnus Systems Inc. IT Solutions?** How easy they are to reach. I've spoken to them over the phone as well as using a chat feature. **What do you dislike about Cygnus Systems Inc. IT Solutions?** Some issues take a bit longer to solve but that's not really their fault. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** The most common problem I have had them help me with was using the VPN and resetting my password. These seem to be common issues so they were fast to fix them. ### 42. it Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Computer slowness / freezing. **What do you like best about Cygnus Systems Inc. IT Solutions?** Cygnus Systems response time is very fast. Their technicians are knowledgeable and able to resolve issues upon initial request. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I have no complaints on the service or level or service we receive. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** I am currently resolving general slowness on my laptop. The benefits I have realized are that the technicians have the knowledge to suggest multiple diagnostics and resolutions for fixing issues. ### 43. It has been a good experience so far. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** I was having issues logging into my computer, Cygnus was able to get me back into my computer promptly. **What do you like best about Cygnus Systems Inc. IT Solutions?** Whenever I have had to call and get an issue fixed, they would do their best to fix it. If there was an issue Cygnus could not fix immediately, they would get back in a timely manner. **What do you dislike about Cygnus Systems Inc. IT Solutions?** Right now, I do not dislike any of my interactions so far. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** I am solving IT issues with Cygnus. ### 44. Wonderful and timely service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Troubleshooting login/connection issues when working remotely. **What do you like best about Cygnus Systems Inc. IT Solutions?** Everyone is very friendly and provides service in a timely manner. **What do you dislike about Cygnus Systems Inc. IT Solutions?** There is nothing that I dislike and nothing is missing from their services. **Recommendations to others considering Cygnus Systems Inc. IT Solutions:** I highly recommend considering using Cygnus for your IT needs. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** There help resolve any IT issues that I have and are also able to pull documents from our archive that I do not have access to should I need them. ### 45. Only had to reach out once. Resolved tech issue quickly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** We were installing Splashtop. There was delay in configuring at-home computer and was resolved the following day. **What do you like best about Cygnus Systems Inc. IT Solutions?** Received confirmation/ticket number for my problem. Reassures that my case is being handled **What do you dislike about Cygnus Systems Inc. IT Solutions?** Email communication is not as fast. Lack of equillibruim between service of resolving tech issue and email communication **Recommendations to others considering Cygnus Systems Inc. IT Solutions:** N/A **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Only 1 issue which was splashtop problem from home. Emailed to resolve problem. Follow up email was delayed, but issue was resolved. ### 46. Helpful but sometimes slow to respond **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Usually connecting my computer to other devices and helping speed up some of the applications on my computer **What do you like best about Cygnus Systems Inc. IT Solutions?** They can take over my computer and fix it when we get in contact **What do you dislike about Cygnus Systems Inc. IT Solutions?** It sometimes takes time for them to call me back **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** They don't physically have to be in the office which is very nice but also are here a couple days if we need them in person **Official Response from Scott Kube:** > As a fully managed IT support client, you can let us know if it's an emergency. We have several ticket classifications. Perhaps one or more of your tickets were categorized incorrectly. I'd be happy to look at the tickets you submitted. Feel free to email me at scottk@CygnusSystems.com. Thanks. ### 47. Fast at resolving an issue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** I was not able to get into our network **What do you like best about Cygnus Systems Inc. IT Solutions?** it is nice to have someone to help 24 hours a day **What do you dislike about Cygnus Systems Inc. IT Solutions?** I have not yet had any issues. And everything is working correctly. **Recommendations to others considering Cygnus Systems Inc. IT Solutions:** They offer 24-hour service **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** We were having a lot of downtime with our emails, so they changed up our email to Microsoft 365, and after that has been completed, we have not had any issues. ### 48. Response is really good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** IT help with work-related in transferring all information to my new computer. Also, when the system in the office is down. **What do you like best about Cygnus Systems Inc. IT Solutions?** I like their response time and how they take care of the situation in a standard processing time. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I would say I do not have anything that I dislike from IT. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Moslty, trying to get in the drive. ### 49. Competent IT Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Email issues, Computer issues, server issues **What do you like best about Cygnus Systems Inc. IT Solutions?** Helpful staff that does not talk down to customers when describing issues. **What do you dislike about Cygnus Systems Inc. IT Solutions?** I have had no issues with the service from Cygnus to date. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Cygnus has helped to solve connection issues when working from home. This benefits me from not having to drive into the office to complete the task I was working on. ### 50. Attorney **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** VPN connection issues; faulty monitors, HDMI cable; printer connection **What do you like best about Cygnus Systems Inc. IT Solutions?** It's helpful that someone is onsight. Quick response times **What do you dislike about Cygnus Systems Inc. IT Solutions?** Connection to VPN fails regularly; multiple attempts at fixing issues - SOME employees are not invested in fully resolving issues **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Ability to continue working effectively whether in office or remotely, but problems persist ## Cygnus Systems Inc. IT Solutions Discussions - [What is Cygnus Systems Inc. IT Solutions used for?](https://www.g2.com/discussions/what-is-cygnus-systems-inc-it-solutions-used-for) - [View Cygnus Systems Inc. IT Solutions pricing details and edition comparison](https://www.g2.com/products/cygnus-systems-inc-it-solutions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+07%3A16%3A55+-0500&secure%5Bsession_id%5D=0e8d9f2f-7626-4600-88ed-80e881a05735&secure%5Btoken%5D=bf1448e4364d003fa43a04cea05659d10c6c653b5d9351121c97c0159bd7ca2c&format=llm_user) ## Cygnus Systems Inc. IT Solutions Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Cygnus Systems Inc. IT Solutions Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [Magna5](https://www.g2.com/products/magna5/reviews) - 4.6/5.0 (66 reviews) - [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews) - 4.9/5.0 (133 reviews)