CustomerSure Pros and Cons

CustomerSure is a pleasure to work with!

For me, CustomerSure is a Customer Centric organisation which provides a great tool to manage customer feedback, and they lead by example.

They listen to their customer feedback and implement changes/improvements based on their customer requirements.

The interface is easy to use (once you get your head around it). Luke and Chris have been extremely helpful with this and many other things. The reports are easy to view and understand. Data can be easily exported.

Guy is very knowledgeable, always gives a good CX advice, and Gill is easy to work with. Review collected by and hosted on G2.com.

Honestly, apart from a few UX niggles, nothing. It took me a while to get my head around some of the permissions, but Luke and Chris have been very supportive throughout. Review collected by and hosted on G2.com.

The software is easy to use and the CustomerSure team are responsive to our needs, both functionality related and supporting how we make the most from our feedback programme. Review collected by and hosted on G2.com.

I'm struggling to think of anything..... Review collected by and hosted on G2.com.

Flexibility. Can customise on multiple levels. A shout out to the Customer support team, Luke and Darren, for being so helpful. Review collected by and hosted on G2.com.

Dashboard can improve, can be more intuitive and easy to comprehend. Review collected by and hosted on G2.com.

The platform is easy to use and has a good range of reporting functions, we use it on a regular basis and it's use is being extended throughout the business.

The support from the CustomerSure Team, Darren Wake (our Account Manager) in particular, has been outstanding. Review collected by and hosted on G2.com.

There is nothing to dislike, any minor issues we may have encountered have been swiftly addressed. Review collected by and hosted on G2.com.

We don't really intereact much with them directly as the system just rolls....they engage with our social posts which helps. Review collected by and hosted on G2.com.

Probably more functianality than we really need. Review collected by and hosted on G2.com.

I like that you are now able to filter customer feedback based on its negative, neutral, or positive score. Review collected by and hosted on G2.com.

The platform is slower since it's been updated. Some actions have been made more complicated and time-consuming, such as creating a case from a survey. Review collected by and hosted on G2.com.