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CustomerSure
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CustomerSure
By CustomerSure
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4.5 out of 5 stars
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CustomerSure Reviews & Product Details

Editadmin
KY
CX Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about CustomerSure?

CustomerSure is a pleasure to work with!

For me, CustomerSure is a Customer Centric organisation which provides a great tool to manage customer feedback, and they lead by example.

They listen to their customer feedback and implement changes/improvements based on their customer requirements.

The interface is easy to use (once you get your head around it). Luke and Chris have been extremely helpful with this and many other things. The reports are easy to view and understand. Data can be easily exported.

Guy is very knowledgeable, always gives a good CX advice, and Gill is easy to work with. Review collected by and hosted on G2.com.

What do you dislike about CustomerSure?

Honestly, apart from a few UX niggles, nothing. It took me a while to get my head around some of the permissions, but Luke and Chris have been very supportive throughout. Review collected by and hosted on G2.com.

What problems is CustomerSure solving and how is that benefiting you?

CustomerSure software helps us gather customer feedback, in real time across the globe. It helps us identify our strengths and weaknesses, and measure progress over time.

We are a global business so global coverage with multi login, and multi language (and character capability) was a must, which Customer Sure can support. Including Multi Factor Authentication which is becoming a must in many organisations. Review collected by and hosted on G2.com.

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CustomerSure Overview

Editedit
What is CustomerSure?

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness.

CustomerSure Details
Discussions
CustomerSure Community
Languages Supported
Arabic, Danish, German, English, Finnish, French, Hebrew, Indonesian, Italian, Japanese, Dutch, Norwegian, Spanish, Swedish, Thai, Chinese (Simplified)
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Product Description

Software so you can gather, manage and respond to customer feedback, improve customer satisfaction and increase sales.

Seller Details
Seller
CustomerSure
Year Founded
2010
HQ Location
Newcastle upon Tyne, United Kingdom
LinkedIn® Page
www.linkedin.com
CA
Overview Provided by:
CustomerSure Admin

Recent CustomerSure Reviews

SY
Sana Y.Enterprise (> 1000 emp.)
4.5 out of 5
"A good platform to capture CX, options to add filters and customise survey."
Flexibility. Can customise on multiple levels. A shout out to the Customer support team, Luke and Darren, for being so helpful.
Read more
Peter F.
PF
Peter F.Small-Business (50 or fewer emp.)
4.0 out of 5
"Simple intuitive system"
We don't really intereact much with them directly as the system just rolls....they engage with our social posts which helps.
Read more
JB
Julia B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Fabulous Customer support and easy to use platform."
The platform is easy to use and has a good range of reporting functions, we use it on a regular basis and it's use is being extended throughout the...
Read more

CustomerSure Pricing

Starter
£999.00
Per Month
Pro
£1,999.00
Per Month
Platinum
£4,499.00
Per Month
See all 3 CustomerSure pricing levels
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CustomerSure Media

CustomerSure Demo - Heatmap of entire organisation
Get a picture of your whole business on one screen: spot trouble areas and drill down to the verbatim feedback behind them.
CustomerSure Demo - NPS overall performance and breakdown
NPS, CSAT, CES, or your own custom themes. Know exactly where you stand now, and keep an eye on the trends
CustomerSure Demo - Multi-channel surveys
Completely customisable, brandable surveys. Edit as often as you like and see changes in real-time. If you need help with survey design, we’re on-hand to talk it through
CustomerSure Demo - Sentiment analysis
Intelligently, automatically capture the trends customers are telling you about, so you can drill down to problem and success areas
CustomerSure Demo - Response Rate Analytics
Get more and better data by sending surveys at the time which best suits your customers. Trigger surveys by file upload or API integration, then use analytics to maximise your response rate.
CustomerSure Demo - Customer Journey Reporting
Be sure that every single step in a journey is delighting your customers.
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Have you used CustomerSure before?
Yes

5 out of 6 Total Reviews for CustomerSure

4.5 out of 5
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5 out of 6 Total Reviews for CustomerSure
4.5 out of 5
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5 out of 6 Total Reviews for CustomerSure
4.5 out of 5
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CustomerSure Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
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Paul M.
PM
Head of Customer Experience
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CustomerSure?

The software is easy to use and the CustomerSure team are responsive to our needs, both functionality related and supporting how we make the most from our feedback programme. Review collected by and hosted on G2.com.

What do you dislike about CustomerSure?

I'm struggling to think of anything..... Review collected by and hosted on G2.com.

What problems is CustomerSure solving and how is that benefiting you?

Providing customers with a channel to provide unabridged feedback that enables us to improve. Improve tactically for individual customers to resolve immediate challenges as well as looking at the bigger picture for themes that enable us to improve the experience for all customers. Review collected by and hosted on G2.com.

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SY
Senior lead - Product Manager (Currently filling in for the CX role in customer survey)
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about CustomerSure?

Flexibility. Can customise on multiple levels. A shout out to the Customer support team, Luke and Darren, for being so helpful. Review collected by and hosted on G2.com.

What do you dislike about CustomerSure?

Dashboard can improve, can be more intuitive and easy to comprehend. Review collected by and hosted on G2.com.

What problems is CustomerSure solving and how is that benefiting you?

We capture CSAT and NPS which is very essential for past experience feedback and forward looking projection as well. It also gives us a consolidated pain points of customer which the CX team then can use to improve the internals process leading to better CX. Review collected by and hosted on G2.com.

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JB
Customer Success Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about CustomerSure?

The platform is easy to use and has a good range of reporting functions, we use it on a regular basis and it's use is being extended throughout the business.

The support from the CustomerSure Team, Darren Wake (our Account Manager) in particular, has been outstanding. Review collected by and hosted on G2.com.

What do you dislike about CustomerSure?

There is nothing to dislike, any minor issues we may have encountered have been swiftly addressed. Review collected by and hosted on G2.com.

What problems is CustomerSure solving and how is that benefiting you?

CustomerSure is providing an easy-to-use platform through which we survey participants of closed projects. This helps us capture performance feedback which we can then use to improve our processes and share positive comments with our Teams. Review collected by and hosted on G2.com.

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Peter F.
PF
Sales Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CustomerSure?

We don't really intereact much with them directly as the system just rolls....they engage with our social posts which helps. Review collected by and hosted on G2.com.

What do you dislike about CustomerSure?

Probably more functianality than we really need. Review collected by and hosted on G2.com.

What problems is CustomerSure solving and how is that benefiting you?

The problem of getting real feedback from customers. The automated process of being able to gather feedback is helpful. Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about CustomerSure?

I like that you are now able to filter customer feedback based on its negative, neutral, or positive score. Review collected by and hosted on G2.com.

What do you dislike about CustomerSure?

The platform is slower since it's been updated. Some actions have been made more complicated and time-consuming, such as creating a case from a survey. Review collected by and hosted on G2.com.

What problems is CustomerSure solving and how is that benefiting you?

So far, it has been the best platform for staying on top of customer surveys. Review collected by and hosted on G2.com.

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