Customerscore.io Pros and Cons

Customerscore.io helps us fight churn and identify which accounts are not engaged and likely to churn.

We don't have a luxury to have CSMs for thousands of accounts and we need help to do this work in an automated and preventative way.

With their features, like segmentations, filtering, scoring—customerscore.io is the solution for our problem.

And of course, the platform is not only helpful for fighting churn, but it's also useful when identifying upsell opportunities.

It's super easy to use, integrate and implement.

The team behind it amazing as well. Review collected by and hosted on G2.com.

This is not Customerscore.io fault, but the system is as good as your data is.

We first needed to make some movements and tweaks on our side before using the platform.

But it was worth it. Review collected by and hosted on G2.com.

I like how CustomerScore works. When we implemented their solution, we immediately started to see where we had high potential for customer churn. It also provided us with other valuable insights about our product.

Based on data from CustomerScore, we decided to introduce new features to our platform that deliver continuous value to our customers, and we started noticing a significant difference. Without CustomerScore, we wouldn’t have identified the issues in our platform. Review collected by and hosted on G2.com.

Impementation is littel bit longer, but their team were really helpful. Review collected by and hosted on G2.com.

What I like best about CustomerScore.io is how user-friendly it is, combined with its great features and helpful support. The platform is easy to set up and use, making it simple to integrate into daily workflows while delivering valuable insights. Review collected by and hosted on G2.com.

There’s not much to dislike about CustomerScore.io as it is really helpful tool we use on daily basis. If anything, the lack of full integration with our CRM could be improved, but it’s manageable thanks to the helpful links that effectively connect the two systems. Review collected by and hosted on G2.com.

CustomerScore has exceeded my expectations in every way. From an easy, straightforward setup to a highly responsive support team, it’s been a smooth experience. What I appreciate most is the simplicity—just the key features I need, without any of the unnecessary extras that make other tools feel crowded. The fit score has been a real asset, helping me identify customers who are truly the right match. After evaluating many options, CustomerScore was the clear choice for its value and effectiveness. Review collected by and hosted on G2.com.

I originally missed having playbooks, but now they’re included, and the tool feels truly complete. Review collected by and hosted on G2.com.

It is very easy to see customers who are at risk of churn and act on it immediately. It is very hard to serve our big customer base, customer score helps us to see which customers to focus on, whether they are likely to churn or they are ripe for expansion. The integration to CRM systems makes working with customers a breeze. Review collected by and hosted on G2.com.

I think there are hardly any negative points right now. The product delivers great value. Review collected by and hosted on G2.com.