Top Rated customer service software Alternatives
(135)
4.4 out of 5
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There are not enough reviews of customer service software for G2 to provide buying insight. Below are some alternatives with more reviews:
1
ActiveCampaign
4.5
(13,785)
ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can create deeper automations than the competition, faster.
2
Zoho Desk
4.4
(6,198)
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
3
Zendesk Support Suite
4.3
(6,149)
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
4
Salesforce Service Cloud
4.4
(5,607)
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
5
Freshdesk
4.4
(3,501)
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
6
Intercom
4.5
(3,324)
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
7
Birdeye
4.7
(3,144)
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
8
HubSpot Service Hub
4.4
(2,492)
Customer service software that makes it easy to manage and connect with customers, and truly
help them succeed. You’ll make customers happier, keep them longer, and grow your business
faster. Service teams can show the value of their work and prove an actual return on investment
because Service Hub is part of the HubSpot CRM platform.
9
Front
4.7
(2,244)
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
10
Brevo Marketing Platform
4.5
(2,215)
Easily manage your marketing campaigns, transactional emails, and SMS messages all in one simple and powerful platform.
customer service software Categories on G2
